We appreciate the detailed description of the issue which helps us ensure we can get this resolved promptly. Please reply to the information request so we can get access to funds again.
We appreciate your feedback and we do want to continue to have you as a customer. Please reply to the information request so we can take a look on how to fix this issue for you.
We can have our IT Team take a look at the account on the backend! Please respond to our request so we can get the process resolved and access back to your app!
Thanks for taking the time to share your thoughts. Please know that Netspend NEVER holds money. We deposit funds into your account as soon as we receive them. This happens automatically, it's not a manual process. If your getting your paycheck later than you used to it's because we are getting it later from your employers bank. Thank you.
We are so disappointed to hear that you haven't had the best experience. We have requested more information and would be happy to assist once we hear from you. Thank you.
We would like to review the account so we can get you access to your funds as soon as possible. Please reply to the information request via email and we can provide an update.
We are happy to assist with investigating the account for potential fraud to help recover funds or get access to those funds. Please reply to our information request so we can help resolve this issue.
We would want to take a new look at the claim to ensure it was handled properly or if we need to re-open the case. Please reply to our information request so we can further assist you.
We're so disappointed to hear that you didn't get the service you expected. We will review the calls and ensure that any agent who didn't handle things correctly is coached. We look forward to resolving this or you.
We are disappointed to see that you missed the fee schedule when you agreed to terms and conditions on the card. We'd be happy to see if you qualify for an account that has low monthly fee rather than per transaction fee. Please reach out to support at 866-387-7363. Thank you.
We can help investigate this issue and assist with marking the account as compromised or with getting the access to the funds back on the card. Please respond to our information request, thank you!
Netspend cards are reloadable prepaid debit cards (Visa/Mastercard) designed for daily use, direct deposit, and ATM withdrawals, not one-time gift cards. We follow the same regulations as a bank account when approving the account and activating the card.
