Thank you for sharing your experience—we're so glad you found the perfect dress and felt truly elegant on your daughter's special day, and we look forward to helping you find something beautiful for your future weddings as well!
We regret to hear that you were not satisfied with your purchase. After reviewing your order history you selected the Mango color, which is the color we sent you. However, we have since worked with you to resolve this matter.
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Guisela Moreira · 写过 1 条评价 · 体验于 2026-05-18 ·
★★★★★
Eyen真的很有帮助……
Eyen 真的很有帮助,非常感谢她帮助我,帮我找到了我想要的衣服!
NewYorkDress.com 回复2026-06-04
Thank you for your kind words! We're so glad Eyen was able to help you find the perfect dress. We appreciate your support!
Thank you for your kind review! We’re so glad the dress arrived on time and you had a great experience. We appreciate your support and recommendation!
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Katie DiBenedetto · 写过 1 条评价 · 体验于 2026-05-04 ·
★★★★★
很棒的服务
贾达帮了我很大的忙,帮我找到了完美的衣服
NewYorkDress.com 回复2026-06-04
Thank you for your kind words! We're so glad Jada helped you find the perfect dress.
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Mycah Roby · 写过 1 条评价 · 体验于 2026-04-30 ·
★★★★★
卡马里太棒了!!
卡马里非常友善和耐心。 喜欢她有时尚背景!表明她真的很了解自己的东西。 绝对推荐她:)
NewYorkDress.com 回复2026-06-04
Thank you for your kind review! We're so glad Kamarri was helpful and made your experience great. We appreciate your recommendation!
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Amy Weisser · 写过 1 条评价 · 体验于 2026-03-06 ·
★★★★★
质量差
我的衣服尺码不对,看起来像是用特木制成的廉价浴帘的材料。 这看起来确实像个骗子。
NewYorkDress.com 回复2026-03-24
We regret to hear that your order did not meet your expectations. We are an authorized retailer for all of the designers that we carry. It looks like you spoke to our customer service team who has since assisted you with a return.
We're so sorry to hear you're unsatisfied with your experience with us. Custom fees are solely based on your government as we do not charge any extra fees on our end.
We are so sorry to hear your order was delivered in this matter. We will investigate this matter with the vendor it arrived from. It looks like you are in contact with our customer service team to resolve this issue.
It looks like we spoke to you via email and chat. We have also emailed you a tracking number and you should receive your order shortly! Please contact us for any further assistance.
We're so sorry to hear your experience was not as expected. We do recommend utilizing our size chart, which is based on bust, waist and hips measurements. Each designer has a different chart to use. We allow a return for exchange or store credit within 7 days of the delivery.
We regret to hear your experience was not as expected. All sale items are final as stated on our website. It looks like our team was able to bend that for you to accept the item back.
We regret to hear that your experience was not as expected. We do recommend all customers use the size chart located on the dress page based on bust, waist and hips. Our return policy states you can return for an exchange or store credit on full priced items. Unfortunately, we are unable to control stock as it comes directly from the designer. However, we have a very large selection of dresses you can choose from if ever needed for another event.
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YW · 写过 1 条评价 · 体验于 2025-03-27 ·
★★★★★
衣服不符合我的期望......
衣服根本不符合我的期望!颜色和材质与图中的衣服本身完全不同。我们试穿了原设计师 Jovani 设计的一模一样的连衣裙,并决定从 New York Dress 订购。我们收到的是像真金一样闪亮的金属材料。根本不是广告上说的,也不是我们应该收到的。我们非常不满意和失望
NewYorkDress.com 回复2025-04-24
We regret to hear that your experience was not as expected. Customer service is our top priority. Please reach out to [email protected] or call 212-594-3600 and we would be happy to assist you.
Hi Sabrina,
We regret to hear your order did not meet your expectations. The size chart is typically a guide into ordering the correct size. It really all depends on the fabric of the dress and your shape and size. If you have any further questions or need help with a new order we would be happy to help!