NewYorkDress.com (www.newyorkdress.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Staci · 1 review · Experienced 2026-06-25 ·
★★★★★
I ordered 4 dresses for my daughter’s…
I ordered 4 dresses for my daughter’s wedding. Really should have gone with my gut but I didn’t want to leave something out there. Paid over $200 and my dress ended up being on sale for $85. But I was told my credits never expire which is good bc I have more weddings in the future. The dress after alterations was perfect and not a regular boring MOB dress. In fact I don’t think I ever looked so elegant.
Reply from NewYorkDress.com2026-07-15
Thank you for sharing your experience—we're so glad you found the perfect dress and felt truly elegant on your daughter's special day, and we look forward to helping you find something beautiful for your future weddings as well!
Ordered a $450 dress that was depicted as a sage green, fitting a wedding color scheme. Paid the free return option. NYDress sent me an orange dress, not at all what was depicted on my order, which I can't use. I contacted them immediately asking for a refund on return of the dress since the wrong item was sent. NYDress will not refund me for the dress despite sending the wrong item.
Reply from NewYorkDress.com2026-06-04
We regret to hear that you were not satisfied with your purchase. After reviewing your order history you selected the Mango color, which is the color we sent you. However, we have since worked with you to resolve this matter.
I went to a boutique to order my daughter dress waited a month and never received it. I was already online and was afraid we wouldn't receive the dress but God is amazing. I did two day shipping and the dress arrived on time with no issues package well. The dress was stunning and worth every dollar. Great service and everything is authentic will recommend 100%
Reply from NewYorkDress.com2026-06-04
Thank you for your kind review! We’re so glad the dress arrived on time and you had a great experience. We appreciate your support and recommendation!
Jada was a great help and found me the perfect dress
Reply from NewYorkDress.com2026-06-04
Thank you for your kind words! We're so glad Jada helped you find the perfect dress.
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Mycah Roby · 1 review · Experienced 2026-04-30 ·
★★★★★
Kamarri is amazing!!
Kamarri was super kind and patient. Loved that she has a background in fashion!! shows she really knows her stuff. Definitely recommend her:)
Reply from NewYorkDress.com2026-06-04
Thank you for your kind review! We're so glad Kamarri was helpful and made your experience great. We appreciate your recommendation!
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Amy Weisser · 1 review · Experienced 2026-03-06 ·
★★★★★
Poor quality
My dress was sized wrong and looked like it was the material feom a cheap shower curtain made from temu. It truly seems like a dupe.
Reply from NewYorkDress.com2026-03-24
We regret to hear that your order did not meet your expectations. We are an authorized retailer for all of the designers that we carry. It looks like you spoke to our customer service team who has since assisted you with a return.
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Emma Calvon · 1 review · Experienced 2026-01-10 ·
★★★★★
Fashion and design to the world…
lam Calvin Emmanuel
Am a Ugandan
±971581412073 living in UAE
Have passion in fashion
Avoid buying from this place unless you can afford extra 50% customs fees - it's not mentioned in the video call I had, had a bad experience with hidden charges recently so just a heads
Reply from NewYorkDress.com2025-07-24
We're so sorry to hear you're unsatisfied with your experience with us. Custom fees are solely based on your government as we do not charge any extra fees on our end.
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Alicia · 1 review · Experienced 2024-11-07 ·
★★★★★
The dress was exactly as it looked on…
The dress was exactly as it looked on the site and the sizing description was very accurate pay attention to the measurements, dont go by what you usually wear go by the size chart they have or you will be returning a dress because it can't fit, check sizing recommendations for every dress as they are from different designers, they even have a consultation option, I recommend you do it if you can, I think thats amazing to have that option.
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Elle Concé · 4 reviews · Experienced 2025-06-03 ·
★★★★★
Dress Purchase
I spent $1400 on two dresses. The first dress I received from Johnathan Kayne was crumpled up into a plastic bag and when I tried it on, it had spotted grease stains on the back and the zipper was jammed and flawed. When I contacted customer service, the rep was amazing communication, and helping me solve the issue by returning the dress.
Then I received the Rachel Allen gown today, and it was new and nicely folded in a plastic bag. The Rachel Allen dress was perfect.
I do think when people purchase these expensive dresses, it should include protective dress bags, instead of just being delivered in a plastic bag.
Reply from NewYorkDress.com2025-06-05
We are so sorry to hear your order was delivered in this matter. We will investigate this matter with the vendor it arrived from. It looks like you are in contact with our customer service team to resolve this issue.
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Calabria · 2 reviews · Experienced 2025-05-20 ·
★★★★★
I can't contact you anymore..
I bought a beautiful dress a year ago, it arrived perfect and in the time described, I live in Italy. I was sent an email as soon as it was sent. 7 days ago I bought another dress from you and I still have not received the shipping email. I tried to contact you by email to know if it was sent but I do not receive any response. How can I contact you? Thank you
Reply from NewYorkDress.com2025-05-29
It looks like we spoke to you via email and chat. We have also emailed you a tracking number and you should receive your order shortly! Please contact us for any further assistance.
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Ella · 2 reviews · Experienced 2025-05-02 ·
★★★★★
Couldn't recommend enough!!
The dress was GORGEOUS. Ordered 5 days before the event during prom season and staff couldn't me more helpful - they provided expedited shipping so I could receive the dress on time and were super communicative. Thank you!!!
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RJ · 1 review · Experienced 2025-03-18 ·
★★★★★
The sizes are inconsistent and the materials are poor
The sizes are inconsistent. I have ordered numerous times and sizes seems to be either too big or extremely small for for the same size like size 2. Its not a good company to buy dresses. The return policy gives you so little time to return but the regular delivery time takes weeks. There are a lot of other online stores that are way better to shop with.
Reply from NewYorkDress.com2025-05-05
We're so sorry to hear your experience was not as expected. We do recommend utilizing our size chart, which is based on bust, waist and hips measurements. Each designer has a different chart to use. We allow a return for exchange or store credit within 7 days of the delivery.
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Erika G · 1 review · Experienced 2025-04-08 ·
★★★★★
Scam
I got 2 dresses from them. The size didnt work and I tried to return. According to the chat, they could not accept the return because was a sale item. Than they offered to accept the return and change for store credit! According to the website they have easy return. It is basically impossible to buy clothes specially event dresses online- you need to try it on. Than they did accept the return, saying that they would charge me 15% of restock fee! This is not like business are done in US.
Reply from NewYorkDress.com2025-04-24
We regret to hear your experience was not as expected. All sale items are final as stated on our website. It looks like our team was able to bend that for you to accept the item back.
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Sunny · 1 review · Experienced 2025-03-28 ·
★★★★★
Horrible customer service
Horrible customer service. I purchased a size 2 in a dress as that was the smallest size when I'm usually a size 0. When I received it and tried it on it was surprisingly too small and needed to exchange it to a size 4. Unfortunate, but expected as that risk kind of comes with online shopping. They did not have that size in stock so I asked if they would be getting more. Turns out that they won't ever be restoking the size 4, so I requested a refund since they could not hold up their end of their exchange only policy. They refused so now I'm left with a dress that does not fit with no way to return or exchange it. I need this specific dress (which is available on a bunch of other websites in a size 4) to match the other bridesmaids, so their store credit does not work for me either. I would not recommend ordering from here. Not worth the risk.
Reply from NewYorkDress.com2025-04-24
We regret to hear that your experience was not as expected. We do recommend all customers use the size chart located on the dress page based on bust, waist and hips. Our return policy states you can return for an exchange or store credit on full priced items. Unfortunately, we are unable to control stock as it comes directly from the designer. However, we have a very large selection of dresses you can choose from if ever needed for another event.
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YW · 1 review · Experienced 2025-03-27 ·
★★★★★
Dress does not meet my expectations at…
Dress does not meet my expectations at all! The color and the material is nowhere like the dress itself as pictured. We tried on the exact same dress from the original designer Jovani and decided to order from New York Dress. What we received is a shiny metallic like real gold material. Not at all what is advertised nor what we should have received.We are so dissatisfied and disappointed
Reply from NewYorkDress.com2025-04-24
We regret to hear that your experience was not as expected. Customer service is our top priority. Please reach out to [email protected] or call 212-594-3600 and we would be happy to assist you.
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Sabrina · 1 review · Experienced 2025-03-14 ·
★★★★★
Sizing is a problem if you are pear shaped
Beautiful dresses. However, I would advice to be careful on the sizing as it is very difficult to get a right size if you are pear shaped. I took my measurements (34 chest, 26 waist and 39 hips) and was advised to order a size 10 (because of the hip measurement.) I was skeptical of that size suggestion and decided to order a size 8 and it was far too big so I exchanged for a size 6 and even that was still entirely too large especially in the waist and chest area. I shipped back the size 8 dress the same day it arrived at my door but the time it took to ship back the size 8 dress and then send me back the exchange dress in size 6, it was cutting it too close to my event. I could only return the size 6 dress and get store credit back as their policy states NO REFUNDS and only exchanges or store credit. I read the return policy and the reviews on this page and everyone seemed to speak positively about the sizing chart so I took a chance on them but the sizing did not work for me unfortunately. I should’ve just ordered a size 4 from the beginning because that’s my usual size but the company insists on following the designer size guidelines :/. I just wanted to write this review to warn any girl who has the same issue as me (being smaller in the top area and bigger in the bottom) to just go for the size that fits your chest if you choose to order from New York Dress.
Reply from NewYorkDress.com2025-03-20
Hi Sabrina,
We regret to hear your order did not meet your expectations. The size chart is typically a guide into ordering the correct size. It really all depends on the fabric of the dress and your shape and size. If you have any further questions or need help with a new order we would be happy to help!
I have purchased two dresses from this boutique. Both times I completed my orders over the phone with the same stylist (Jermaine- I think that’s his name) and at times other staff members. I can’t think of one thing to complain about. I received the top tier service both times. Both dresses fitted perfectly. I didn’t have to do any alterations.
Reply from NewYorkDress.com2025-02-10
Thank you so much for your kind review! We're so glad to hear you had a great experience with us.
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Diana · 2 reviews · Experienced 2024-10-12 ·
★★★★★
Went for a dress
Went for a dress. They showed us one that was too big so they clipped. We ordered in the assumed size but was never measured now cannot return.
Reply from NewYorkDress.com2025-01-02
We are so sorry to hear the dress did not fit you. Please reach out to customer service to [email protected] so that we can better assist you.
