NewYorkDress.com (www.newyorkdress.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
R
Robin Sweeney · 1 review · Experienced 2024-12-08 ·
★★★★★
Customer service the way it should be!
Customer service the way it should be!! The customer service has been exceptional right from the start. They quickly responded to my email, I got notifications and shipping updates the entire way. Nothing was a hassle and NYD were fantastic to deal with. The dress arrived incredibly fast, and we are in Australia. It was exactly what we ordered. The colour, style, quality is great too! My daughter loves her new dress 😍 I would shop from this store again. l highly recommend!
Reply from NewYorkDress.com2024-12-12
Thank you for taking the time to write us an awesome review. We're so glad we were able to provide you with a positive shopping experience. We hope to work with you again for your next big event!
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Steve C · 2 reviews · Experienced 2024-12-03 ·
★★★★★
Best Dress website....Period
I have ordered from NYD for years and have had great experiences. The dresses are great, great style and material, the customer service is fantastic when I had to change or exchange. I don't buy anywhere else!
Reply from NewYorkDress.com2024-12-12
Thank you for taking the time to write us an awesome review. We're so glad we were able to provide you with a positive shopping experience. We hope to work with you again for your next big event!
J
Jenn · 3 reviews · Experienced 2024-12-03 ·
★★★★★
Good Customer Service and Go by Measurements not Usual Size
I had a few questions about the dress I ordered prior to ordering and received prompt responses. I felt informed before buying the dress, so I felt comfortable with my purchase. The dress just came, and it is BEAUTIFUL! I highly recommend going by your measurements and NOT by your size. I went by my measurements, disregarding size, and the dress fits me perfectly! I really can't say enough about how beautiful and well made my dress is.
Reply from NewYorkDress.com2024-12-05
Thank you for taking the time to write us a review. We love to hear when our customers have a great experience shopping with us!
S
Sara Trevino · 1 review · Experienced 2024-12-03 ·
★★★★★
Truly beautiful gown
Truly beautiful gown! Quality is top notch and it is extremely elegant. The shipping was very quick. The only advice I can give is to make sure you measure yourself before selecting a size. For this style/designer I had to purchase one size bigger based on the dress sizing chart. Also be sure to review the return policy. No refunds, only store credit and sale items are final sale! Otherwise, great dress and top tier quality.
Reply from NewYorkDress.com2024-12-05
Thank you for taking the time to write us a review. We love to hear when our customers have a great experience shopping with us!
C
Chelsea Munsamy · 1 review · Experienced 2024-11-25 ·
★★★★★
Grate service friendly staff beautiful…
Grate service friendly staff beautiful dress ..only 1hrs went bye so fast , a little bit more time per appointment would be great.
Reply from NewYorkDress.com2024-12-03
Thank you for your kind review! We're glad you enjoyed shopping with us.
I was worried about ordering dress online not knowing if the dress quality would be as picture shows and also time it would take to get dress to me being I needed the dress in a certain time frame. Call customer service and they were so helpful, I ordered the dress and it was here within time frame they quoted and the quality of dress was exactly as the picture shown. I will definitely order again. Thanks NYD saved me during a time crunch after months of searching for dress for my daughter.
Reply from NewYorkDress.com2024-12-03
Thank you for your kind review! We're glad you enjoyed shopping with us.
Beautiful dress and really good Quality,it the only thing that mine fit small so I had to send it back for a bigger size, this company is the best when it comes to quality.
Reply from NewYorkDress.com2024-12-03
Thank you for your kind review! We're glad you enjoyed shopping with us.
J
Jennifer Johnson · 2 reviews · Experienced 2024-11-21 ·
★★★★★
Quality of dresses did not meet…
Quality of dresses did not meet expectation of the price point. Dresses were extremely thin with a $1k price point.
Reply from NewYorkDress.com2024-11-27
We're so sorry to hear you are unsatisfied with your purchase. We are unable to find an order with the information provided. Please reach out to us for further assistance.
M
Mckenzie · 1 review · Experienced 2024-11-21 ·
★★★★★
The dress fit like a glove
The dress fit like a glove. Sizing was spot on and it arrived quickly. Couldn’t have come at a better time or for a better price. Literally in love!
Reply from NewYorkDress.com2024-12-03
Thank you for your kind review! We're glad you enjoyed shopping with us.
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Nadene · 3 reviews · Experienced 2024-11-19 ·
★★★★★
I live in South Africa and can only…
I live in South Africa and can only order from New York Dresses online, it has been such an amazing experience. The website is so user friendly and the customer care service is excellent and so helpful ( at any time in the world ). my order arrived well before the delivery. This is my 3rd online order from NY Dresses. Will definitely be ordering again.
Reply from NewYorkDress.com2024-11-21
Thank you so much for your kind review! We're glad you enjoyed shopping with us.
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Be Ck · 1 review · Experienced 2024-11-05 ·
★★★★★
Great experience...
My order was shipped immediately and arrived well packaged and in perfect condition. Would buy from again without hesitation.
Reply from NewYorkDress.com2024-11-21
Thank you so much for the awesome review!
H
H K · 1 review · Experienced 2024-11-09 ·
★★★★★
Grown-up dress.
I went to New York Dress a few weeks ago to get a dress for a wedding. I can't say enough about Kim. W and the other young lady that was there with her. They were patient with my undecided mind and kind. Understanding. Totally recommend them again for any of my grown-up dress needs. My dress I gorgeous and I'm going to look super cool and hot at my event. Thanks, ladies. Keep on rocking the amazing customer service.
Reply from NewYorkDress.com2024-11-21
We're so glad to hear Kim was able to provide you a positive shopping experience. Thank you for the kind review!
Hi
I was happy for services done the customer service was helpfull and cooperative the product was nice and arrived on time
Thank you all
Reply from NewYorkDress.com2024-11-21
We're so glad to hear customer service was able to help you! Thanks for the kind review.
A
Amal · 2 reviews · Experienced 2024-11-16 ·
★★★★★
Love love love the dress❤️💃it fitted me…
Love love love the dress❤️💃it fitted me nicely little big in the bust but not a major issue arrived on time and price wise was worth it❤️
Reply from NewYorkDress.com2024-11-21
Thank you so much for your kind review! We're glad you enjoyed shopping with us.
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Theodora B. · 1 review · Experienced 2024-11-07 ·
★★★★★
New York showroom
Ericka at the New York showroom was great, she helped me all along the way of finding the perfect dress and was so kind and accomodating. Very professional place!
Reply from NewYorkDress.com2024-11-21
Thank you so much for your kind review! We're glad you enjoyed shopping with us.
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Sara A. · 4 reviews · Experienced 2024-11-06 ·
★★★★★
Cannot Select Multiple Sizes for A Two-piece Dress
I bought a two-piece dress and I bought a Small-size outfit. However, my top size is XS and my bottom size is Small. I really hoped I could select different sizes for the top and bottom to fit better. I ended up paying more by taking the top to a tailor to make it fit.
Reply from NewYorkDress.com2024-11-14
We're sorry to hear your expereince was not as expected. Unfortunately, we can only sell the styles as is with the sizing.
It’s difficult to find dresses in my size, but with NYD it was easy and quick. I had a great experience.
Reply from NewYorkDress.com2024-11-06
Thank you so much for your review! We love to hear when our customers have a great experience with us. We hope to shop with you again soon.
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B Al alawi · 2 reviews · Experienced 2024-10-19 ·
★★★★★
The only reason I rated low is because…
The only reason I rated low is because of the international delivery , I think 17 days is quite long.
Reply from NewYorkDress.com2024-11-06
We're sorry to hear your order did not come as quick as you expected. All of our orders ship within 5-7 business days and take additional time to arrive to you in transit.
