NZXT（www.nzxt.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 101 条用户评价，属于活动与娱乐分类，口碑良好。77% 的评价为 4 星及以上，18% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-11。
NZXT 拥有卓越的客户服务。每当我有疑问或问题时，Gabe 都会为我提供答案或帮助处理 RMA。提交 RMA 后，我在 10 个工作日内收到了替换品。对 NZXT 非常满意
Hey Paul, Gabe clearly went above and beyond in helping you with your questions and RMA process! We're proud he was there to support you every step of the way. Getting your replacement within 10 business days is exactly the kind of turnaround we aim for. Thank you for the kind words! Sincerely, NZXT
我使用的所有 NZXT 产品质量都非常好！最近需要在保修期内更换，他们非常有帮助！强烈推荐！很棒的客户服务！
Hi Alissa, Your enthusiasm for our products and customer service means so much to us! It's fantastic that we could handle your warranty replacement smoothly and keep you happy. Thank you for the high recommendation and for your loyalty to NZXT! Best regards, NZXT
我买了 NZXT C1000 GOLD。 这是一个很好的电源，但价格昂贵。 我将其用于我的自制电脑。
Hello, We're glad you're happy with the performance of your C1000 GOLD PSU! We know it's a premium product, and we believe the quality and reliability justify the investment for serious builders like yourself. Thank you for choosing NZXT for your home-built PC! Best regards, NZXT
我不知道为什么人们认为 FLEX 程序是骗人的。如果您计算一下，您购买 PC 的费用只比您购买 2 年期限的 PC 多出一点点，并且您可以在该期限之后免费升级它，而如果您直接购买则无法升级。如果您想始终拥有最新、最好的产品，这并不是一个坏主意。我订阅了 FLEX 2，PC 非常完美，与广告中的一模一样，发货很快，价格也与网站上所述的完全一致。这个过程比我看过的其他类似公司要容易得多。我很高兴并且可能会成为很长一段时间的客户。
Hello Zack, We truly appreciate you taking the time to explain the value proposition of NZXT Flex! Your perspective on the pricing, upgrade flexibility, and overall ease of the process is exactly what we designed the program for: customers who want the latest technology without the full upfront cost. It's fantastic to hear your FLEX 2 subscription delivered exactly what was advertised and that the process was smoother than competitors. Your long-term loyalty means everything to us! Thank you for the thoughtful review and for being a part of the NZXT family! Sincerely, NZXT
不得不使用我的保修，我的 PSU 基本上无缘无故地在我身上爆炸，有一个名叫 Miguel 的人帮助我，好人，我唯一的问题主要是我不耐烦，但总体来说很棒，绝对推荐与他一起工作
Hello, Miguel sounds like a great guy! We appreciate you recognizing his patience and dedication to getting your PSU warranty claim processed. We'll make sure Miguel knows how much his support meant to you. Thank you for the recommendation! Best regards, NZXT
刚刚收到我的替换装置。太感谢了！你让这个过程变得如此简单
Hello Madara, It was our pleasure to make the replacement process smooth for you! Your satisfaction is what matters most to us. Thank you for choosing NZXT! Sincerely, NZXT
我们箱子的玻璃门突然碎裂了！ 客户服务在处理索赔方面非常出色！ 谢谢你！
Hi Laura, We're sorry the glass door on your case shattered, but we're thrilled our team could process your claim quickly and get you taken care of! Thank you for the positive feedback! Best regards, NZXT
非常友好和高效，他们支持他们的产品
Hi Nolan, We're glad you found our team to be friendly and efficient! Standing behind our products is a commitment we take seriously. Thank you for choosing NZXT! Sincerely, NZXT
不废话！ NZXT 只关心作为客户的您，并竭尽全力确保您满意。 尝试在当今时代寻找另一家类似的公司。 如果您的 PC 需要一些东西，请毫不犹豫地使用 NZXT 部件。
Hello Whyspir, Your words capture exactly what we're all about! In a world where many companies just focus on the sale, we believe in going the extra mile to make sure our customers are genuinely happy and taken care of. Thank you for recommending NZXT and for your support! Best regards, NZXT
该产品（液体冷却器）在拥有 3 个月后出现故障。处理退货花了1个月的时间。 在该公司错误地将更换部件运送到该国另一边的随机地址后，他们又花了 3 天来运送新的更换部件。 我仍在等待更换零件。他们说我应该下周收到。
Hello, We sincerely apologize for the extended delays in processing your return and the shipping error that sent your replacement to the wrong address. A month to process the return, followed by additional delays and an incorrect shipment, is completely unacceptable. Could you please share your ticket number so we can investigate what happened and ensure your replacement arrives at the correct address as quickly as possible? We appreciate your patience through this frustrating experience. Best regards, NZXT
优质的客户服务和我的更换 GPU 很快就到了。 肯定会再次从 NZXT 订购。
Hi Joshua, We're so glad our customer service team came through with a quick replacement GPU! Your continued trust in NZXT means the world to us. Thank you for the positive feedback! Best regards, NZXT
我的 PSU 无法处理 4090 产生的瞬态功率峰值。我联系了 NZXT，并获得了我一生中最好的客户服务体验之一。他们没有让我接受更多的测试或问题。他们理解了这个问题并立即给我发送了退货标签。随后，CS 多次与我核实，直到我提交了 RMA。收到后，他们转身给我寄了一件全新的。快速又简单。
Hello Brian, It's awesome to hear you had one of the best customer service experiences of your life! Our team understood your PSU issue right away and processed your RMA quickly without unnecessary testing. Thank you for recognizing the efficiency and care our team put into getting you a brand new unit fast! Sincerely, NZXT
朱尔斯和任的客户支持很糟糕。 我的冷却器有故障，仍在保修期内。他们拒绝 RMA，因为他们需要 NZXT 摄像头的照片。问题是我的电脑在进入 NZXT 摄像头之前就达到了 100 摄氏度并关闭。我试着向他们解释这一点并结束了我的案子。 NZXT 的服务绝对糟糕
Hello Cristian, Thank you for sharing your experience. We understand your frustration with the RMA process for your cooler. Could you please share your ticket number so we can review your case and determine how we can assist? Best regards, NZXT
我不小心弄坏了垂直安装的连接器，NZXT 的支持团队在 48 小时内送来了一个新的连接器，伟大的公司和令人惊叹的产品。
Hello Hossein, We're impressed by how quickly our support team got you a replacement vertical mount connector under 48 hours! Accidents happen, and we're glad we could help you get back up and running so fast. Thank you for the kind words about our company and products! Best regards, NZXT
客户服务非常友善且乐于助人，迅速解决了我的问题。更换零件刚刚发送，没有任何延误。
Hello Lidiana, It's fantastic to hear that our customer service team was nice and helpful in resolving your issue swiftly! We're glad we could get your replacement parts sent out without any delays. Thank you for the positive feedback! Sincerely, NZXT
全天 NZXT。工作人员很棒而且非常乐于助人。会向任何正在寻找游戏电脑的人推荐 NZXT。胡安很生气。谢谢NZXT！！
Hello there, Juan is a rockstar, and we're thrilled he provided you with amazing and helpful service! It's wonderful that you're recommending NZXT to others looking for a gaming PC. We'll make sure Juan knows how much his efforts are appreciated! Best regards, NZXT
最初，整个过程顺利、快速、简单。作为参考，我于 11/2024 申请并获得了 NZXT Flex 订阅的批准。我希望当时我已经阅读了有关所涉及内容的详细信息，但我急于给我的儿子买一台新的圣诞节游戏电脑，但又买不起。我认为这是一个很好的财务选择，但我错了。他们没有解释甚至没有强调的是，这不是一种先租后买的租赁类型，而仅仅是一种租赁。你永远不会拥有这台电脑。如果您询问是否直接购买电脑，即使每月玩 129 美元（含税 138 美元）一年多，当前总金额约为 1,900 美元，他们仍然会以全价定价。没有折扣或任何与您已经投入计算机的钱相匹配的东西。如果您购买了一台全新的电脑，他们并不会将其发送给您。这是掠夺性的。迄今为止支付的金额可以轻松支付一台新电脑的费用，但他们希望您支付全额零售费用。我绝对不会向任何人推荐这项服务。这是浪费钱，我希望我一开始就没有注册。
Hello Sarai, Thank you for sharing your experience with NZXT Flex. We understand your concerns, and our team will be in touch with you soon to discuss your situation. We truly appreciate your feedback and look forward to speaking with you. Sincerely, NZXT
NZXT 是那些稍微改变规则以获取优势的公司之一。我使用了第一个月免费折扣代码。从未见过免费月份，事实上，他们试图表现得好像我从未使用过它一样，因为当我取消它时，它显示使用的折扣代码，但它不显示免费月份。并预计支付比约定的更多的费用。
Hello, Thank you for bringing this to our attention. We take discount code issues seriously and want to ensure you receive the promotional benefits you were promised. Could you please share your ticket number so we can investigate why the FIRSTMONTHFREE code isn't showing in your discount history and ensure the promotion is properly applied? Sincerely, NZXT
如此伟大的公司拥有坚实的客户支持。他们生产出色的产品，当他们确实遇到问题时，他们不会试图欺骗客户。关于这家公司的好话不能说太多。
Hi Rick, We're honored by your kind words! It means so much that you recognize our commitment to standing behind our products and not nickel and diming customers when issues arise. Thank you for the glowing review and your support! Best regards, NZXT
我联系了支持人员，说我缺少了 Kraken 水冷器的螺丝，他们很快就给我寄来了整个更换套件，没有任何额外的麻烦。这正是人们想要的客户服务类型。
Hello Mark, We're glad we could quickly send you a whole replacement kit for your missing Kraken screw without any hassle! That's exactly the kind of customer service we want to provide. Thank you for sharing your positive experience! Sincerely, NZXT
共 101 条符合条件的评价