NZXT（www.nzxt.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 101 条用户评价，属于活动与娱乐分类，口碑良好。77% 的评价为 4 星及以上，18% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-11。
他们为我的 PSU 采购了一根替换 16 针电缆，并在大约 15 分钟内将其寄出。 令人难以置信的服务。我已经用 NZXT 构建了我的整台 PC，这是主要原因之一。 干杯帕特里克。
Hello Darren, We're thrilled that we could source and send out your replacement 16 pin PSU cable in about 15 minutes! That's the kind of quick service we strive for. Thank you for building your entire PC with NZXT and for giving Patrick a shoutout. We appreciate your loyalty! Best regards, NZXT
他们非常擅长客户支持，而且网站从来没有错误
Hello Arnout, We're glad to hear our customer support has been very good and that our website runs smoothly for you! Thank you for the positive feedback! Sincerely, NZXT
买了H7 Flow；卓越的品质和设计，充足的空间可容纳所有物品！对于电缆管理特别有用！作为初次建造者，一切都变得非常简单。
Hello Witold, We're thrilled to hear the H7 Flow made your first build easy with its quality, design, and excellent cable management space! Thank you for choosing NZXT for your first build! Best regards, NZXT
事实上，科林确实很聪明，他们有很好的沟通，这正是我在这场可怕的 RAM 危机中所需要的，请原谅我的英语，我去了公立学校。它们绝对是我从电脑组装公司所需要的一切！干杯
Hello Nate, We're glad Collin came through with great communication and helped you navigate the RAM situation! Your English is just fine, and we appreciate the kind words and the laugh. Cheers to you for choosing NZXT, and thanks for the awesome review! Best regards, NZXT
关于RGB核心风扇的RMA，他们给我寄了全新的F360 Rgb Core和F420 Rgb Core，谈判花了大约一周的时间，但按照我的意愿解决了。
Hello, We're glad we could resolve your RMA by sending you brand new F360 RGB Core and F420 RGB Core fans! We appreciate your patience during the week-long process and are happy it was resolved to your satisfaction. Thank you for sharing your positive experience! Sincerely, NZXT
非常好的体验。多谢 ！
Hello, We're glad to hear you had a very good experience! Thank you for your feedback! Best regards, NZXT
茉莉花特立尼达非常有帮助。我会推荐朋友或任何我认识的人从 NZXT 购买东西，因为我知道即使遇到问题，他们也会有很棒的体验，这要感谢像 Jasmin 这样的人在那里。
Hello, We're so glad Jasmin Trinidad provided such helpful support! It means the world to us that you'd recommend NZXT to friends and family based on the confidence that our team will take care of them. We'll make sure to share your kind words with Jasmin. Thank you for recognizing her dedication! Sincerely, NZXT
我的计算机随机冻结和关闭时遇到一些问题。我成为 NZXT 客户已有大约 10 年了，购买预制产品并自行构建。 我给支持人员打的电话非常简单，我可以准确地了解如何准备和包装我的计算机以进行运输。每次我有问题时，我的客户服务代表都会给我回复电子邮件，并且在整个过程中非常善于沟通。 电脑发货后，两天之内就到了，一周之内就回到我家，焕然一新。尽管最近有负面媒体，但体验还是很棒的。
Hi Edward, We're thrilled to hear you had such an excellent experience with our repair and replace service! As a 10-year NZXT customer, your loyalty means everything to us, and we're glad our support team made the process easy and communicative throughout. Getting your computer back to you working perfectly within a week is exactly the turnaround time we strive for. Thank you for trusting us despite recent negative media and for sharing your positive experience! Sincerely, NZXT
响应很快，非常有帮助，并解决了我有缺陷的主板的问题
Hello Nika, We're glad our team responded quickly and resolved your defective motherboard issue! Thank you for recognizing the helpful service. We appreciate your feedback! Sincerely, NZXT
喜欢我使用 nzxt flex one 的体验，到目前为止，良好的支持响应速度非常快，回答我的问题没有任何问题，谢谢 nzxt 带来的令人惊叹的体验
Hi Devin, We're so glad you're loving your NZXT Flex experience! It's wonderful that our support team was super quick to respond and answered your questions without any problems. Thank you for sharing your amazing experience with us! Best regards, NZXT
令人惊叹的客户服务，如今很少有公司能做到这一点，我尊重他们的道德规范，而且我喜欢他们确保我了解有关 RMA 流程的一切。 拒绝费利佩，因为他对我特别有耐心
Hi Eric, We're thrilled to hear you had such an amazing customer service experience! We're proud to maintain high ethical standards and ensure our customers fully understand the RMA process. We'll make sure to give Felipe a shoutout for his extra patience with you. Thank you for recognizing his dedication! Best regards, NZXT
Hello William, We're thrilled to hear you're happy with both your computer and our customer service! Thank you for your positive feedback, and enjoy your PC! Sincerely, NZXT
几年前，我订购了一个定制的预制件，最近遇到了 PSU 故障（不是 NZXT 部件）。当联系客户服务时，响应很快，说明也很明确。不幸的是，我没有保存电脑运送时的原始盒子（他们指示你这样做，这完全是我的错），而且我可以轻松地在网站上购买带有包装材料的替换盒子。整个客户体验非常棒。 此外，当我出于好奇浏览一星评论时，我注意到每一条差评都有回应。工作人员花时间提供帮助，就我而言，他们非常乐于助人且高效。我强烈建议使用 NZXT 来满足 PC 需求。
Hi Josh, We're so glad to hear you've had an amazing customer experience with us! Even though the PSU failure wasn't an NZXT part, we're happy our customer service provided fast responses and clear instructions to help you through the process. Thank you for recognizing our commitment to responding to reviews and helping customers. We appreciate your noticing our team's dedication to taking feedback seriously and working to resolve issues. Your recommendation means the world to us! Best regards, NZXT
我已经向他们购买了两次，现在我最近购买的（2026 年）GPU 无法工作。向胡安的客户服务大声喊叫。响应速度快，更换速度快，整体非常友好、善于沟通。如今，很少能从客户服务中收到这样的信息。
Hello Keosha, We're glad Juan could provide fast, friendly, and communicative support to get your GPU replaced quickly! We apologize that your 2026 purchase had an issue, but we're thrilled Juan made the resolution process smooth for you. We'll make sure to share your appreciation with Juan. Thank you for choosing NZXT twice and recognizing the quality customer service! Sincerely, NZXT
令人难以置信的支持：拥有 Kraken Z63 5 年以上，泵突然开始工作。联系了支持人员，15 分钟内我收到了现场销毁的说明，按照说明进行操作，几周后我收到了升级的免费更换件。经纪人塞巴斯蒂安（Sebastian）非常专业，并且一直与我保持联系，直到我确认我收到了替代品。
Hello Jorge, We're thrilled to hear you had such an incredible support experience! After 5+ years with your Kraken Z63, we're glad Sebastian could help you so quickly with the in-field destruction process and get you an upgraded replacement at no cost. We'll make sure to share your kind words with Sebastian. Thank you for recognizing his professionalism and dedication to staying in touch throughout the process! Sincerely, NZXT
出色的响应时间，有助于解决内部 USB 接头的非常具体的 BIOS 问题。伟大的品牌
Hello Steven, We're glad our team could help you quickly with your specific BIOS issue involving the internal USB header! Thank you for the kind words about our response time and brand. We appreciate your support! Best regards, NZXT
我遇到了一个小问题，技术支持非常好。服务非常好，反应灵敏，效率高。 我儿子正在组装一台新电脑，根据我的经验，我告诉他购买 NZXT 风扇和水泵。
Hello Laurent, We're thrilled to hear our technical support provided excellent, reactive, and efficient service for your issue! It means so much that you're recommending NZXT fans and pump to your son for his new build based on your positive experience. Thank you for the trust and support! Sincerely, NZXT
产品（Kraken X53 AIO）看起来不错并且工作了 4 年。 现在他们似乎有问题（液体温度低，冷却不良，转速和机箱气流良好）。 首先友好的支持并分享所有信息、屏幕截图等。 当需要更换时，我发送了产品代码、序列号和账单（来自亚马逊），他们说“无法验证购买证明 - 门票已关闭”。 正如我所说，他们有来自最大卖家（亚马逊）的所有信息、图片、屏幕截图和账单 怎么会如此盲目，给我留下这样有缺陷的昂贵硬件。 现在我换了品牌，无法推荐它们！ Gabe 是糟糕的支持代理（票号 2292691）
Hello Michael, We sincerely apologize for the frustrating experience with your Kraken X53 AIO warranty claim on ticket 2292691. After 4 years of good performance, you deserve proper support when issues arise. We've reviewed your case and have reopened your ticket from leadership to help resolve this. The inability to validate your Amazon proof of purchase should not have resulted in your ticket being closed without further discussion or alternative solutions. Our team will be reaching out to you directly to work through this and get you the support you need. We apologize for the poor experience and appreciate your patience. Thank you, NZXT
我的 C1000 Gold Core PSU 的 RMA 客户服务非常出色。快速响应和周转时间。与 Collin 和 Paytyn 合作非常愉快。
Hello Scott, We're thrilled to hear you had an excellent RMA experience with your C1000 Gold Core PSU! Fast response and turnaround times are what we strive for. We'll make sure to share your kind words with Collin and Paytyn. Thank you for recognizing their great work! Sincerely, NZXT
我之前评论的票号是“Fan RGB 2157700”
Hello Stephen, Thank you for providing your ticket number "Fan RGB 2157700." We can confirm that we did ship your replacement product on July 19, 2025. Unfortunately, the package encountered delivery issues in Austria. According to the tracking history, there was an incorrect address or the addressee was not available on July 31, 2025, and the package was returned to sender. The package has since made its way back to our facility in California. We are reopening your ticket to work with you on verifying the correct shipping address and resending your replacement. Our team will be in contact with you shortly to resolve this. We apologize for the inconvenience and appreciate your patience. Thank you, NZXT
共 101 条符合条件的评价