NZXT (www.nzxt.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
P
Paul · 1 review · Experienced 2026-07-21 ·
★★★★★
NZXT has excellent customer service
NZXT has excellent customer service. Whenever I had a question or problem, Gabe was there with the answers or help in processing an RMA. After filing the RMA I had my replacement within 10 business days. Very happy with NZXT
Reply from NZXT2026-08-10
Hey Paul,
Gabe clearly went above and beyond in helping you with your questions and RMA process! We're proud he was there to support you every step of the way.
Getting your replacement within 10 business days is exactly the kind of turnaround we aim for. Thank you for the kind words!
Sincerely,
NZXT
A
Alissa · 3 reviews · Experienced 2026-08-07 ·
★★★★★
Love NZXT!
All of the NZXT products I use are great quality! Recently needed a replacement under warranty and they were very helpful! Highly recommend! Great customer service!
Reply from NZXT2026-08-10
Hi Alissa,
Your enthusiasm for our products and customer service means so much to us! It's fantastic that we could handle your warranty replacement smoothly and keep you happy.
Thank you for the high recommendation and for your loyalty to NZXT!
Best regards,
NZXT
茶
茶話屋 · 1 review · Experienced 2026-07-24 ·
★★★★★
bought a NZXT C1000 GOLD
I bought a NZXT C1000 GOLD.
It's a nice power supply, but expensive.
I using this for my home-built PC.
Reply from NZXT2026-08-10
Hello,
We're glad you're happy with the performance of your C1000 GOLD PSU! We know it's a premium product, and we believe the quality and reliability justify the investment for serious builders like yourself.
Thank you for choosing NZXT for your home-built PC!
Best regards,
NZXT
Z
Zack Gentz · 6 reviews · Experienced 2026-08-02 ·
★★★★★
I'm not sure why people think the FLEX…
I'm not sure why people think the FLEX program is the a rip off. If you do the math you're only paying slightly more for the PC than you would if you bought it over a 2 year period and you can upgrade it for free after that period which you cannot if you had purchased it outright. If you want to have the lastest and greatest at all times it's not a bad deal. I have the FLEX 2 subscription and the PC is perfect, exactly as advertised came quickly and priced exactly as stated on the website. The process was WAY easier than other similar companies I looked at. I'm very happy and will probably be a customer for a long time.
Reply from NZXT2026-08-03
Hello Zack,
We truly appreciate you taking the time to explain the value proposition of NZXT Flex! Your perspective on the pricing, upgrade flexibility, and overall ease of the process is exactly what we designed the program for: customers who want the latest technology without the full upfront cost.
It's fantastic to hear your FLEX 2 subscription delivered exactly what was advertised and that the process was smoother than competitors. Your long-term loyalty means everything to us!
Thank you for the thoughtful review and for being a part of the NZXT family!
Sincerely,
NZXT
R
Rafa_x · 1 review · Experienced 2026-07-04 ·
★★★★★
Had to use my warranty do to my PSU…
Had to use my warranty do to my PSU basically exploding on me for no reason, had a guy named Miguel help me out,good guy the only problem I had was mainly me being inpatient but overall amazing dude to work with definitely recommend
Reply from NZXT2026-07-24
Hello,
Miguel sounds like a great guy! We appreciate you recognizing his patience and dedication to getting your PSU warranty claim processed.
We'll make sure Miguel knows how much his support meant to you. Thank you for the recommendation!
Best regards,
NZXT
M
Madara · 1 review · Experienced 2026-07-16 ·
★★★★★
Just got my replacement unit
Just got my replacement unit. Thank you so much! You made this process so easy
Reply from NZXT2026-07-24
Hello Madara,
It was our pleasure to make the replacement process smooth for you! Your satisfaction is what matters most to us.
Thank you for choosing NZXT!
Sincerely,
NZXT
L
Laura Jenkins · 1 review · Experienced 2026-06-03 ·
★★★★★
Our glass door to our case shattered…
Our glass door to our case shattered just out of the blue! Customer service was great about processing the claim! Thank you!
Reply from NZXT2026-07-01
Hi Laura,
We're sorry the glass door on your case shattered, but we're thrilled our team could process your claim quickly and get you taken care of!
Thank you for the positive feedback!
Best regards,
NZXT
Very friendly and efficient and they brack their product
Reply from NZXT2026-07-01
Hi Nolan,
We're glad you found our team to be friendly and efficient! Standing behind our products is a commitment we take seriously.
Thank you for choosing NZXT!
Sincerely,
NZXT
W
Whyspir · 6 reviews · Experienced 2026-06-11 ·
★★★★★
No Bullshit
No Bullshit!
NZXT just cares about You the customer and goes out of their way to make sure you are happy.
Try finding another company like that in todays times.
If you need something for your PC do not hesitate to use NZXT parts.
Reply from NZXT2026-06-16
Hello Whyspir,
Your words capture exactly what we're all about! In a world where many companies just focus on the sale, we believe in going the extra mile to make sure our customers are genuinely happy and taken care of.
Thank you for recommending NZXT and for your support!
Best regards,
NZXT
S
Schmoah · 1 review · Experienced 2026-06-05 ·
★★★★★
The product (liquid cooler) failed…
The product (liquid cooler) failed after 3 months of owning. It has taken 1 month to process the return.
After the company incorrectly shipped the replacement part to a random address on the other side of the country, they have taken 3 more days to ship the new replacement part.
I am still waiting for my replacement part. They said I should receive it next week.
Reply from NZXT2026-06-09
Hello,
We sincerely apologize for the extended delays in processing your return and the shipping error that sent your replacement to the wrong address. A month to process the return, followed by additional delays and an incorrect shipment, is completely unacceptable.
Could you please share your ticket number so we can investigate what happened and ensure your replacement arrives at the correct address as quickly as possible?
We appreciate your patience through this frustrating experience.
Best regards,
NZXT
J
Joshua Mellor · 2 reviews · Experienced 2026-05-11 ·
★★★★★
GPU issues
Excellent customer service and my replacement GPU came very quickly. Will definitely order from NZXT again.
Reply from NZXT2026-06-09
Hi Joshua,
We're so glad our customer service team came through with a quick replacement GPU! Your continued trust in NZXT means the world to us.
Thank you for the positive feedback!
Best regards,
NZXT
B
Brian · 1 review · Experienced 2026-05-01 ·
★★★★★
My PSU was failing
My PSU was failing to handle transient power spikes from my 4090. I contacted NZXT and had one of the best customer services experiences of my life. They did not put me through more tests or questions. They understood the problem and sent me a return label right away. CS then checked up with me several times until I dropped off the RMA. Once received they turned around and sent me a brand new one. Fast and Easy.
Reply from NZXT2026-06-09
Hello Brian,
It's awesome to hear you had one of the best customer service experiences of your life! Our team understood your PSU issue right away and processed your RMA quickly without unnecessary testing.
Thank you for recognizing the efficiency and care our team put into getting you a brand new unit fast!
Sincerely,
NZXT
Horrible customer support from Jules and Ren.
I had a faulty cooler which is still under warranty. They refused to RMA it because they need photos of NZXT cam. The problem is my PC hits 100C and shuts down before I can go into NZXT cam. I tried explaining this to them and the closed my case. Absolute horrible service by NZXT
Reply from NZXT2026-06-09
Hello Cristian,
Thank you for sharing your experience. We understand your frustration with the RMA process for your cooler.
Could you please share your ticket number so we can review your case and determine how we can assist?
Best regards,
NZXT
I accidentally broke my vertical mount’s connector, NZXT’s support team sent a new one under 48 hours, great company and amazing products.
Reply from NZXT2026-05-27
Hello Hossein,
We're impressed by how quickly our support team got you a replacement vertical mount connector under 48 hours! Accidents happen, and we're glad we could help you get back up and running so fast.
Thank you for the kind words about our company and products!
Best regards,
NZXT
L
Lidiana · 1 review · Experienced 2026-05-23 ·
★★★★★
Really nice customer service.
Customer service was really nice and helpful taking care of my problem swiftly. Replacement parts were just sent without any delays.
Reply from NZXT2026-05-27
Hello Lidiana,
It's fantastic to hear that our customer service team was nice and helpful in resolving your issue swiftly! We're glad we could get your replacement parts sent out without any delays.
Thank you for the positive feedback!
Sincerely,
NZXT
W
Warnng · 2 reviews · Experienced 2026-05-19 ·
★★★★★
NZXT ALL DAY
NZXT ALL DAY. Amazing staff and extremely helpful. Would recommend NZXT to any1 looking for a Gaming PC. Juan is GOATED. Thanks NZXT!!
Reply from NZXT2026-05-27
Hello there,
Juan is a rockstar, and we're thrilled he provided you with amazing and helpful service! It's wonderful that you're recommending NZXT to others looking for a gaming PC.
We'll make sure Juan knows how much his efforts are appreciated!
Best regards,
NZXT
S
Sarai Grant · 1 review · Experienced 2025-11-05 ·
★★★★★
Predatory lease to NEVER own
Initially the process was smooth, quick and easy. For reference I applied and was approved for a NZXT flex subscription in 11/2024. I wish that at the time I had read the fine details on what was involved but I was anxious to get my son a new gaming computer for Christmas and could not afford one outright. I thought this was a good financial alternative but I was wrong. What they fail to explain or even highlight is that this is not a rent to own type of lease but solely just a lease. You’ll never own the computer. And if you inquire about buying the computer outright even after a year plus of playing $129 (138 with taxes) per month with a current running total of around $1,900 they will still price the computer at FULL price. Theres no discount or anything accounting for the money you’ve already put into the computer. It’s not as if they send you a brand new pc if you purchase it. This is predatory. The amount of money paid to date could have easily paid off a new pc but they want you to pay full retail. I absolutely would not recommend this service to anyone at all. It’s a waste of of money and I wish I had never signed up to begin with.
Reply from NZXT2026-05-14
Hello Sarai,
Thank you for sharing your experience with NZXT Flex. We understand your concerns, and our team will be in touch with you soon to discuss your situation.
We truly appreciate your feedback and look forward to speaking with you.
Sincerely,
NZXT
s
sh dh · 1 review · Experienced 2026-05-04 ·
★★★★★
NZXT PC subscription
NZXT is one of those companies that bend the rules slightly to get it in their advantage. i used a FIRSTMONTHFREE discount code. Never seen a free month, infact they try to act like i never used it because when i go to cancel it and it shows the discount codes used it does not show the free month one. and be expected to pay more than what agreed upon.
Reply from NZXT2026-05-13
Hello,
Thank you for bringing this to our attention. We take discount code issues seriously and want to ensure you receive the promotional benefits you were promised.
Could you please share your ticket number so we can investigate why the FIRSTMONTHFREE code isn't showing in your discount history and ensure the promotion is properly applied?
Sincerely,
NZXT
R
Rick · 3 reviews · Experienced 2026-04-20 ·
★★★★★
Such a great company.
Such a great company with solid customer support. They make great products and when they do have issues they dont try and nickle and dime the customer. Cant say enough good things about this company.
Reply from NZXT2026-04-22
Hi Rick,
We're honored by your kind words! It means so much that you recognize our commitment to standing behind our products and not nickel and diming customers when issues arise.
Thank you for the glowing review and your support!
Best regards,
NZXT
M
Mark Minkoff · 1 review · Experienced 2026-04-18 ·
★★★★★
Got replacement parts for free!
I contacted support that I was missing a screw for the Kraken watercooler and they quickly sent me a whole replacement kit without any additional hassle. Exactly the type of customer service one could wish for.
Reply from NZXT2026-04-22
Hello Mark,
We're glad we could quickly send you a whole replacement kit for your missing Kraken screw without any hassle! That's exactly the kind of customer service we want to provide.
Thank you for sharing your positive experience!
Sincerely,
NZXT
