NZXT (www.nzxt.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
It is extremely rare to receive true customer service these days even hard to find such a great tech support team as NZXT has! Not only do they produce some of the finest and most stylish products on the market they also truly do care about their customers and doing a great job!
Reply from NZXT2026-02-20
Hello Justin,
We're honored by your kind words about our customer service and tech support team! It's wonderful to hear that you feel truly cared for and that you appreciate both our products and our commitment to doing a great job.
Thank you for recognizing what we strive to deliver every day!
Sincerely,
NZXT
M
Maurice Kenniebrew · 2 reviews · Experienced 2026-02-06 ·
★★★★★
Nzxt customer service was outstanding!
Reply from NZXT2026-02-13
Hello Maurice,
We're thrilled to hear our customer service was outstanding!
Thank you for sharing your positive experience with us!
Sincerely,
NZXT
M
Moh · 2 reviews · Experienced 2026-02-11 ·
★★★★★
Very likely
Very likely.
Great support and good products.
Reply from NZXT2026-02-13
Hello Moh,
We're thrilled to hear you've had great support and are happy with our products!
Thank you for your positive feedback!
Sincerely,
NZXT
S
Stephen Harrogate · 34 reviews · Experienced 2026-02-10 ·
★★★★★
NZXT H7 FLOW RGB 2024 Case
NZXT H7 FLOW RGB 2024. The worst computer case I have ever purchased. The screw for the HDD/SSD plate rounded off almost immediately and continually turned. All the screws provided appeared to made of a soft metal. The back of the case is extremely cramped when 2 HDDs are fitted and hinders the path for the cables from the PSU. Almost 2/3 rds of the front of the case is empty. RGB on only one of the fans worked, after extensive discussion since September 2025 with NZXT Support this has still not been resolved resolved.
Reply from NZXT2026-02-13
Hello Stephen,
We sincerely apologize for the poor experience with your H7 Flow RGB 2024 case. The issues you've described, including soft screws, cramped cable management space with HDDs installed, and RGB functionality problems on the fans, are completely unacceptable.
We're especially concerned that you've been in discussion with our support team since September 2025 without resolution. Could you please share your ticket number so we can investigate?
Thank you,
NZXT
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Jason Fults · 1 review · Experienced 2026-01-08 ·
★★★★★
Issue resolved. Took some work, but everything was good.
Support worked with me through the issue and ultimately issued me a working replacement. It takes a little patience, but I was happy to get it resolved.
Reply from NZXT2026-02-13
Hello Jason,
We're glad our support team worked with you through the issue and got you a working replacement! We appreciate your patience throughout the process.
Thank you for sticking with us and sharing that everything was resolved!
Sincerely,
NZXT
A
Andrew Blake · 14 reviews · Experienced 2026-02-04 ·
★★★★★
Credit where it’s due
Credit where it’s due, my AIO pump packed up after two years, Ren from the customer support team was fantastic though and within a few hours a replacement was shipped. This is how customer service should be and Ren was lovely :)
Reply from NZXT2026-02-06
Hello Andrew,
We're sorry your AIO pump failed after two years, but we're thrilled that Ren provided fantastic support and got your replacement shipped within just a few hours!
We'll make sure to share your kind words with Ren. Thank you for recognizing what great customer service should look like!
Thank you,
NZXT
D
Dennis Hombroeckx · 4 reviews · Experienced 2026-02-02 ·
★★★★★
Excellent customer support
I accidentally broke my glass side panel from my H9 Elite Black tower case (2023 model).
Customer in Belgium and bought through a Dutch retailer.
Mailed customer support: received a brand new side panel within a week (under warranty).
Excellent, friendly and very quick help from their customer support.
Reply from NZXT2026-02-06
Hello Dennis,
We're glad we could quickly send you a replacement glass side panel for your H9 Elite Black tower case, all the way to Belgium!
Getting it to you within a week, even for an accidental break, shows our commitment to taking care of our customers.
Thank you for the kind words about our friendly and quick customer support!
Sincerely,
NZXT
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Javier Classic · 1 review · Experienced 2026-01-30 ·
★★★★★
Great tech support
Great tech support, great price, excellent general support. All in all I'd recommend NZXT to anyone if they don't like the hassle and responsibilityof PC ownership and troubleshooting.
Reply from NZXT2026-02-04
Hello Javier,
We're thrilled to hear you've had great experiences with our tech support, pricing, and overall support! It's wonderful that we've been able to take the hassle out of PC ownership and troubleshooting for you.
Thank you for recommending NZXT to others!
Best regards,
NZXT
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Giacomo · 11 reviews · Experienced 2026-01-27 ·
★★★★★
Highest level customer care
I had a problem with a Kraken Z73 AIO so I contacted the company asking for adivces.
They informed me that the product has a full 6 years warranty.
I bought the product at march 2019 and they sent me a new one in these days of jenuary 2026, from USA to Italy.
The customer care is at the highest level.
Reply from NZXT2026-02-04
Hello Giacomo,
We're thrilled to hear we could honor the 6-year warranty on your Kraken Z73 AIO and send you a replacement all the way from the USA to Italy! Supporting a product you purchased back in March 2019 shows our commitment to standing behind what we make.
Thank you for the kind words about our customer care being at the highest level. Your loyalty over the years means so much to us!
Sincerely,
NZXT
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Nick · 1 review · Experienced 2026-01-23 ·
★★★★★
Very good products and customer support
The customer service is always really kind and helpful. The two times in at least 5 years in which I'm in possession of NZXT products it was always really good and the first time was not even because of NZXT, I've bought an Kraken water cooler at Amazon warehouse, as the cooler arrived, I've realised one cable was cut of the person who send back the cooler to Amazon, I've asked nzxt then if they could send me the cable and they did. The second time was a few days ago, my fan began to make weird noises so I've contacted the support and they send me after some proof of me an replacement. But in general, even the products, they are of high quality and are always (at least for me) looking nice and doing what they are supposed to. All in all very good.
Reply from NZXT2026-01-23
Hello Nick,
We're so glad to hear you've had such positive experiences with our products and customer support over the past 5 years! It's wonderful that we could help you with a replacement cable for your Amazon Warehouse Kraken purchase, even though the damage wasn't our fault, and we quickly sent a replacement fan recently.
Thank you for recognizing both our product quality and our commitment to taking care of customers. Your loyalty means everything to us!
Sincerely,
NZXT
J
Jack Bulman · 1 review · Experienced 2026-01-12 ·
★★★★★
Awesome company I bought their cases I…
Awesome company I bought their cases I bought their vertical mounts. I bought their motherboard. Everything is just tapped to your quality and I’d highly recommend getting their cases because there’s just so much room for cable management and the looks of it is just so clean.
Reply from NZXT2026-01-14
Hello Jack,
We're thrilled to hear you're loving our cases, vertical mounts, and motherboards! It's wonderful that you appreciate the cable management space and clean aesthetics we design into our products.
Thank you for the strong recommendation and for choosing NZXT across multiple components!
Thank you,
NZXT
A
Alex Ertl · 1 review · Experienced 2026-01-13 ·
★★★★★
A few errors in my case but customer…
A few errors in my case but customer support was good
Reply from NZXT2026-01-14
Hello Alex,
We're sorry to hear there were a few errors with your case, but we're glad our customer support team was able to help you out!
Thank you for sharing your feedback with us!
Sincerely,
NZXT
I
Irisa M. · 2 reviews · Experienced 2025-08-10 ·
★★★★★
Does the job, pricey for lack of quality polish
The quality of the products are iffy, I had paint chip off their cases, the supplied screws strip trying to shift the case fans around (though they supply a bunch of them at least), and the glass on the side arrived permanently stained and cloudy no matter how I cleaned it. It would be fine if the price point was not similar to the average computer case brand, though I did get it on sale and it does the job. The customer service has been positive though.
Reply from NZXT2026-01-14
Hello Irisa,
Thank you for your honest feedback about your case experience.
We're sorry to hear about the paint chipping, stripped screws, and the cloudy glass panel that arrived stained. These quality issues shouldn't be present, especially at our price point.
We're glad our customer service has been positive in your experience. If you haven't already addressed the glass panel issue with our support team, we'd be happy to help with a replacement.
We appreciate you sharing this feedback so we can continue improving our product quality.
Thank you,
NZXT
The process with replacements (RMA) and costumer services is great, quickly. I’m just waiting for my replacement and the process until now has been very fast.
Reply from NZXT2026-01-07
Hello Cristian,
We're glad to hear the RMA process has been quick and smooth so far! We appreciate your patience as you wait for your replacement to arrive.
Thank you for the positive feedback about our customer service!
Sincerely,
NZXT
S
Samuel Dynamic · 6 reviews · Experienced 2025-12-30 ·
★★★★★
Great brand with great products
Great brand with great products - I love my H9 flow!
Reply from NZXT2026-01-07
Hello Samuel,
We're thrilled to hear you love your H9 Flow! Thank you for the kind words about our brand and products.
Your support means a lot to us!
Thank you,
NZXT
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Luis Castro · 1 review · Experienced 2025-12-23 ·
★★★★★
Worst experience with these guys and…
Worst experience with these guys and their customer service, I order a key board from them for Christmas. It said it would be delivered before Christmas. Haven’t gotten anything. Call them to find out what the issue was never said anything back. I’m pretty pissed off. I will be returning it and never buying from them ever again.
Reply from NZXT2026-01-07
Hello Luis,
We sincerely apologize that your keyboard order didn't arrive before Christmas as promised and that you haven't received any response from our customer service team. We understand how frustrating this is, especially for a holiday gift.
Could you please share your ticket number so we can immediately investigate what happened with your shipment and provide you with an update?
We want to resolve this for you as quickly as possible.
Thank you,
NZXT
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Joe · 1 review · Experienced 2025-12-23 ·
★★★★★
This is now my second pc I’ve bought…
This is now my second pc I’ve bought from nzxt first one I got the gpu was damaged during shipping but nzxt sent me a brand new gpu at no cost. Now I’m just upgrading to a new pc. Only thing that I would like to see back is the build your pc option.
Reply from NZXT2026-01-07
Hello Joe,
We're glad we could quickly replace your damaged GPU at no cost on your first PC and that you're back for a second system! That kind of loyalty means a lot to us.
Thank you for the feedback about bringing back the build your own PC option. We appreciate you sharing what you'd like to see, and this will be passed along to our team.
Thank you,
NZXT
When FedEx messed up the shipment and returned it to NZXT, they made it right by rushing the package—excellent customer service.
Reply from NZXT2026-01-02
Hello Heather,
We're glad to hear that our team was able to step in and make things right after the shipment issue! We know how frustrating delivery delays can be, and we're happy we could get your package rushed out to you.
Thank you for the kind words about our customer service!
Sincerely,
NZXT
D
DJ RaptorXS · 3 reviews · Experienced 2025-12-17 ·
★★★★★
PSU works well so far. Really should make replacement modular cables available.
Their product meets my needs so far. But, NZXT does not make available replacement modular cables for PSUs, making RMA of the entire unit the only remedy for a damaged cable. That rather defeats part of the purpose of modular design. Not a bad product so far. But, NZXT really should consider making available individual official replacement cables for those who find themselves only in need of that particular part.
Reply from NZXT2026-01-02
Hello,
We're glad to hear the PSU is working well and meeting your needs so far!
You make an excellent point about replacement modular cables. Having individual cables available would indeed make more sense than requiring an RMA for the entire unit when only one cable is damaged. This feedback is valuable and will be shared with our product team for consideration.
Thank you for the constructive suggestion!
Best,
NZXT
J
Jonathan Nguyen · 1 review · Experienced 2025-12-18 ·
★★★★★
Great customer service
I don’t write many reviews; however, Ashraff was a great customer service rep who helped me with my Kraken cooler after it stopped working due to a faulty pump. Getting a replacement was quick and easy, and the turnaround time to receive the new part was less than a week. I would highly recommend buying from NZXT!
Reply from NZXT2026-01-02
Hello Jonathan,
We're thrilled to hear that Ashraff provided you with such great support! We understand how important it is to get your system back up and running quickly, so we're glad we could get that Kraken replacement to you in less than a week.
Thank you for the high recommendation and for taking the time to share your experience with us!
Sincerely,
NZXT
