NZXT

Hello Tony, We're honored that you've been with us since 2013, starting with your first LED kit! It's wonderful to hear that our commitment to both quality and aesthetics has kept you as a loyal customer for over a decade. We're thrilled you're loving the 2025 H9 RGB+ and that our support team could quickly verify and replace your vertical GPU mount to ensure compatibility. Thank you for recognizing our efforts to stand behind our products and make things right when needed. Your 10/10 recommendation means the world to us! Thank you, NZXT

Hello Kumar, We're so glad we could replace the tempered glass for your H5 Flow case! Accidents happen, and we're happy our team could help you get your case back in perfect condition. Thank you for recommending NZXT to your friends. Your support means a lot to us! Thank you, NZXT

Hello Paul, We sincerely apologize for the unacceptable experience you've had with multiple AIO failures and the extremely frustrating RMA process for tickets 2030903, 2051436, and 2236527. A 75% failure rate is completely unacceptable, and we deeply regret the product quality issues you've experienced. Looking at ticket 2236527 specifically, we can see the process took over three weeks from when you destroyed your unit as requested, followed by shipping delays and the package being lost by DPD. The confusion with the out-of-stock message at the end only added to an already unacceptable situation. We understand this experience has cost you significant time, inconvenience, and trust in our brand. Your feedback about our RMA process, product reliability, and the concerns you raised about community moderation are being escalated to our leadership team for immediate review. Your replacement Kraken Elite 280 v2 has been processed and you should receive tracking information shortly. We recognize this doesn't undo the frustration of the past three weeks, but we're committed to ensuring this replacement reaches you without further issues. Thank you, NZXT

Hello Christian, We're thrilled to hear your PC is working great right out of the box and running Fortnite like a beast! It's wonderful that our support team could help you resolve the DisplayPort connection issue quickly and with a friendly approach. We appreciate you sharing your positive experience with us! Thank you, NZXT

Hello Jo Kay, We're sorry to hear about your experience with product failure after the warranty period. We understand your frustration, and it's disappointing that we weren't able to provide a solution that met your expectations. We take product quality seriously and value feedback like yours as it helps us identify areas for improvement. If you'd like to share your ticket number with us, we'd be happy to review your situation. We appreciate you taking the time to share your concerns. Thank you, NZXT

Hello Filippo, We're so glad our customer support team could resolve your CAM software issue in less than 2 days! Fast and friendly service is what we strive for. Thank you for taking the time to share your positive experience with us! Thank you, NZXT

Hello, We're thrilled to hear you're enjoying your motherboard and that our helpdesk provided you with excellent service! Your positive feedback means a lot to our team. Thank you, NZXT

Hello Martin, We appreciate your years of loyalty to NZXT and your honest feedback about our product release timing and RGB ecosystem. We understand your frustration with feeling locked into our ecosystem and wanting more options. We're sorry to hear you've had to RMA your Function Elite RGB keyboard twice due to it randomly stopping. While we're glad we could replace it both times, we recognize that it shouldn't have been necessary in the first place. Your feedback about product development and quality is valuable to us as we work to improve our offerings and stay competitive in the market. Thank you, NZXT

Hello Scott, We sincerely apologize for not responding to your case number and for the unacceptable experience with two defective Z790 motherboards. Having expensive components sitting unusable is incredibly frustrating, and we understand your disappointment. Could you please share your case number again so we can immediately escalate this and get you the resolution you deserve? We're committed to making this right. Thank you, NZXT

Hello Timur, We're absolutely thrilled to hear that our tech support agents are the most knowledgeable you've ever talked to! It's wonderful that you found our website excellent and easy to use for choosing parts to build your computer. We're so glad our team could help with your computer needs, and we truly appreciate your recommendation for others to give us a call. Thank you, NZXT

Hello, Thank you for the perfect 10/10 rating! We're thrilled that you had such an outstanding experience with us. Your feedback means everything to our team. Thank you, NZXT

Hello Louis, We're so pleased to hear you experienced top tier quality of service and that our agent handled your request so smoothly. Your recommendation means a lot to us and we truly appreciate you taking the time to share your positive experience. Thank you, NZXT

Hello Robin, We're thrilled to hear you had such a positive experience with our flex pay system. Our team takes pride in being knowledgeable and patient when explaining our policies to ensure customers fully understand their options. Your feedback means a lot to us! Thank you, NZXT

Hello Andreas, We're delighted that you received amazing customer service with fast replies and quick resolution. Your willingness to give us 6 stars truly makes our day! We appreciate customers like you who take the time to share their positive experiences. Thank you, NZXT

Hello Joshua, We're glad our warranty service came through for you and that you were satisfied with the personal level of communication throughout the RMA process. Honoring our warranties and providing excellent customer service is fundamental to who we are as a company. Thank you, NZXT

Hello Mark, We're so pleased we could get that replacement side panel for your H6 Flow PC Case shipped all the way to the UK within 7 days. It's wonderful to hear you found our customer service excellent, quick, and friendly. Your satisfaction as our customer is our top priority, and we're grateful for your recommendation! Thank you, NZXT

Hello, We're sorry the glass on your new case broke in the first week, but we're thrilled our customer service team had your back with the warranty replacement. It's great to hear you're pleased with the high quality of our cases and would purchase another. We truly appreciate your continued confidence in our products! Thank you, NZXT

Hi Ahmad, We sincerely apologize for this frustrating warranty experience. This situation doesn't reflect the level of support we strive to provide our loyal customers. Could you please share your support ticket number so we can investigate this case immediately and work toward a resolution? We appreciate your feedback and want to make this right. Best regards, NZXT

Hello, We're so happy to hear Juan provided you with amazing help and that you're pleased with our products. Our staff works hard to deliver excellent customer experiences, and it's great to know Juan made such a positive impression. Thank you, NZXT

Hello Michael, We're thrilled that from ordering to delivery to warranty service, we exceeded your expectations with professional and timely handling. Providing great value and service throughout the entire customer journey is exactly what we strive for. Thank you, NZXT