NZXT

Exceptional customer service

My cat keeps damaging the dust cover on my chassis, so I contacted NZXT to buy a new one. What did they do? They sent me a brand new dust cover, completely free of charge, all the way to my country (outside the USA). On top of everything, their service was fast, efficient, and to the point. Great customer service. 1000/5

More and more issues

About a year ago I wrote a review. I'm experiencing even more issues, so I thought I'd write a new review about this nightmare. This PC is 4-5 years old, so none of these parts should have gone bad. This is the only PC that I've ever had issues with, and it seems like I have every issue in the book. 1. I had to buy my own power cable because NZXT's did not properly fit. No big deal, they're cheap. 2. My ram was faulty and causing blue screens, NZXT replaced the ram. 3. The CPU cooler wasn't working and my CPU, very likely, was damaged due to the high temps. This caused countless issues; corrupted files and crashing, probably performance issues still occurring today. I had to replace and pay for a new cooler, despite it being only like 2 years old. 4. Random blue screens that persisted for months, unrelated to any previous issue. 5. PC will always, without fail, crash when I play ANY game. I've had to limit my GPU's fps to 60 to solve this. Ironic that I bought a nice gaming PC just to have to limit its performance. 6. When the PC idles for like 20 minutes it will freeze and crash. 7. And the new issue is that my PC randomly freezes, while not idling, and all fans immediately stop so then I have to hold the power button to restart it. Then the cycle continues and it freezes and crashes.. I've tried so many software related fixes. Your guess is as good as mine. A true nightmare, rust bucket, lemon of a PC. No one ever reaches out for support despite saying so. Not that there is anything that can be done to fix this PC, it needs to be taken to the landfill. Update: Order: 202666 Tickets: 1958071 / 1717947 / 1664566 / 1024441 / 1474592

Fan failed within 3 months

Fan failed within 3 months, warranty processes don't really work for international customers so if you're outside of the US I would avoid their products at least for the time being. Wanted me to destroy the entire product with 1 failed fan of 3. I completely agree on destruction, but would expect to recieve the new one first so that my system isn't out of action for a long period of time waiting for product delivery, customs etc. Wouldn't budge on that and even said to me that they still might reject the warranty claim unless my video was done exactly how they instructed - which who knows, I could have completely destroyed the product and still not being given a warranty replacement if they weren't satisfied enough. That's not how it works - give your heads a shake. Luckily I was able to go back to the retailer in my country where I bought this frpm, and managed to get a full refund, went for a better case manufacturer who will look after customers. With all the H1 case news in the past...honestly I'd avoid these guys for now!

Good quality

Good quality AIO coolers and good cuatomwr service

I requested a cable for an NZXT Kraken…

I requested a cable for an NZXT Kraken 360 RGB liquid cooler, and the communication process took 8 days, only for them to finally tell me that I cannot receive the component without proof of purchase and that it is not in stock. I was not offered any alternative, not even the option to buy the cable separately. The support was slow, rigid, and not customer-oriented. Very disappointed — I did not expect this from NZXT.

Mishandled order

Did not deliver on an order. Cancelled the order with no explanation 6 days after submitting. Were not able to explain why it was cancelled. More communication, earlier, would have been helpful. The order number was 641196. There is email correspondence that may help your investigation. As well as a telephone call with a customer service rep.

Nzxt gave me a good support.

Disappointed After Years of Loyalty

NZXT used to be one of my favorite brands, both for the quality of their products and the clean design that set them apart. I’ve purchased from them for years and genuinely considered them my go-to choice for PC components and accessories. However, my opinion has changed recently due to my experience with the NZXT Club giveaways. For a long time, many users like me took part in these events, completing tasks and spending a considerable amount of time participating under the assumption that everyone had an equal chance. Only later did we find out that the giveaways weren’t actually available in our region. This means all the time we invested was essentially wasted, and the lack of clear communication about eligibility felt misleading. Because of this, my trust in the brand has dropped significantly. Transparency is important, especially when a company builds a community around engagement. For now, I prefer to purchase from other manufacturers who communicate their policies more clearly. I hope NZXT improves how they handle regional limitations and community events, because they truly used to be one of my favorite brands.

Dangerous Game NZXT Is Playing

I've been in contact with the company for more than a month trying to solve issues with the mic Capsule Elite. I have done all they asked, but the problem persists. Finally they said they would replace my microphone, but I would have just one shot at filming myself destroying the microphone. If I mess this up they will not send me another one. I feel disappointed and humiliated. I bought a product, it does not work the way it should and now I have to risk it all to get another one. I am in another country, there is no guarantee that they would follow through. They could use a glitch on the video as an excuse no to send a new one to me. One month in contact with this company. Again I bought a mic with my hard earned money, the least they could do is to apologize and send a new one, but they indirectly say I am lying and want me to rick everything on a video that can be denied as proof and if that happened I would have no legal means to fight them since I am in another country. Totally disrespectful and humiliating this company's attitude with a customer. I hope they do the right thing, principally because I have not been able to use the mic a I bought to its fullest for a whole month. Ticket number 2252269

My experience was great with nzxt…

My experience was great with nzxt support. Got my sidepanel changed for free and their cases are best there is and most beautiful.

I had the slightest problem with an…

I had the slightest problem with an NZXT case I bought. One email later and they took care of everything. Any company can spit out a product, but not many stand behind their products as well as NZXT.

Great customer support

Great customer support and quick resolve of my problems

Good product

Good product, excellent customer service. After about half a year the bottom fan started to rattle and was able to use warranty with NZXT directly even though I bought the case in a local business. Local business always wants the entire product for warranty, wich is kinda not possible with a pc-case for the main pc. Or at least very annoying. So, NZXT were able to help out!

NZXT, built on gamers nightmares

NZXT. This company is not built on gamers dreams but on gamers nightmares. Aftersales is the worst i have ever encountered. Below are two reviews i placed. The first one, they never responded to. The second one they did, stating that they are committed to "making this right". After adding one of the many ticket numbers to the review, i have yet to hear from them. The issues that arose when my new built system was little over 1,5 years old still havent been durably fixed. These issues are now 2,5 years old. The last 2,5 years my system has been going back and forth and there are hundreds of mails from me to NZXT providing them with troubleshooting, etc. This you can all read below. They prolonged the life of my system through warranty by replacing modules with refurbished modules that were broken on arrival. DO NOT BUY HERE! Review placed on 24 september 2025 and updated with ticket number after reaction NZXT: NZXT does not reply to me. I have never experienced such bad customer service. After spending a lot of money on a new pc, letting me chase after issues, lying to me about placing new components, sending back a broken system. Update: 30/09/2025 The latest ticket number (there have been several) is: 2182007 Answer from NZXT on 24 september 2025: Hello Bart, We sincerely apologize for not responding to your messages and for the unacceptable customer service experience you've had. Could you please share your ticket number so we can immediately investigate and get you the proper resolution you deserve? We're committed to making this right. Thank you, NZXT Review placed on 04 july 2025 (no reactions from NZXT) Ongoing issues and poor service – extremely disappointed with a €4000+ system with premium components. I purchased a prebuilt PC from NZXT for over €4000 — just the system itself, without any monitor or accessories. Given the price point, I expected a high level of quality and reliability. Unfortunately, the experience has been nothing short of a nightmare, stretching across nearly two years now since the problems began: The PC, a little over 1,5 years old, suddenly powered off and would not turn back on. I had to ship the system back and NZXT attempted to resolve this by replacing the GPU. The replacement GPU was defective on arrival. This, while NZXT ensures the system was tested thoroughly before it was sent back. The display showed severe visual artifacts and the system kept crashing, making it completely unusable. System had to be shipped back to NZXT again and they replaced the GPU yet again. After inquiring they insisted they replaced it with a new GPU. This was a lie though, as i found out later by running the GPU's serial nr through the NVIDIA website. They did not replace it with a new GPU, they replaced it with a GPU that was already 2 years old, likely refurbished. Even though i paid for a working new GPU! After receiving the system back from the second repair, the case was visibly damaged and as such, the glass component can't be mounted correctly anymore. The box, the pc came back in looked like it was dropped from a plane. After a while, the system began randomly rebooting, often multiple times per hour. NZXT now suspects yet another faulty GPU or a defective motherboard. But of course now, warranty is expired and they won't do anything for me anymore. Despite multiple repair attempts, refitting with used GPU's (even though they insisted it was new) the system has never functioned reliably for any meaningful amount of time. The support process has been slow and inconsistent, with little sense of urgency or accountability. On top of that ive been lied to. I have been without this PC for multiple months due to it being broken or shipped away. All in all the system had to be shipped back 3 times and they never fixed the problems that arose after 1,5 years and well within the warranty period. And now, the warranty has expired and NZXT refuses to help me anymore. They are advising me to contact the component manufacturer. But of course, since they placed an old GPU that warranty period is also over. For a system that cost over €4000, this level of instability and poor service is simply unacceptable. I have lost an enormous amount of time, productivity, and trust in the brand. I bought this PC mainly to relax in my free time but it only gave me a lot of frustration. I spent a lot of my evenings troubleshooting and trying to fix issues. (I work in IT and have decades of experience in the field). On top of all of that, the company lied to me. I feel incredibly ripped off. I strongly advise others to think twice before purchasing from NZXT. Update 06 September 2025: No reaction here from NZXT whatsoever. Even though newer reviews have had reactions. Figures, I guess. The PC still sits in my office, disconnected since I can't use it anymore.

Great customer/tech service!

When I received the computer one of my ram sticks was not in the socket. (Need better quality control.) I called technical support who told me to repackage it and THEY PAID for me to send it back. I currently have a computer from them (Windows 10) that works like a charm! I've had my old one for almost 4 years! (I was going to buy a new one w/Windows 11. But I love the old one so much!

Happy with performance, quality and support

I have been happy with the performance and quality of the NZXT products I have purchased. When I had problems with the pump in my AIO, it was quickly replaced for a new unit.

Bought a pc from them in 2024

Bought a pc from them in 2024. What makes NZXT different from others is the support. All pre build companies can use the same components and maybe even alittle bit better on pricing. What you are paying for with NZXT is the support. Not when you first turn it on but when it stops turning on, or cooling issues, or whatever it may be. For me one year later after purchase, one of the cooling fans stopped working. Literally took me one 15 minute phone call and a video of the problem and I was given a tracking label no questions asked. That’s what makes the difference for me atleast.

For one they build an amazing pc case

For one they build an amazing pc case. I have used 4 in my builds so far and they are nice to builders. Second I recommend them, they have a fast response time. I came across a problem with one of the included fans and it was resolved the next day, so customer care is a great feature. Overall it's nice to see standards improve in the industry overall.

NZXT disclaims warranty for new products that were delivered defective.

I have an NZXT Lift Elite Wireless mouse, which only came onto the market a few months ago and appears to be covered by the advertised 2-year warranty. I unpacked and plugged in the mouse. At first, everything seemed normal. Then I was prompted to perform an update in NZXT Cam – which I followed exactly as instructed. The update crashed (I waited over an hour), and the mouse wouldn't start afterward. I contacted NZXT Support via a support ticket. They declined the warranty because I didn't purchase the mouse from a "specialist retailer." It's a genuine, new NZXT product, which is guaranteed to be trackable via the serial number. Nevertheless, I'm still being let down. I've invested several thousand euros in NZXT hardware and will steer clear of it in the future, and I won't recommend it to anyone. For an obvious mistake on NZXT's part. The internet is full of other users reporting the same issue.

Fraudolent Company

Fraudolent Company They are literally scamming people and locking them into debt in their "pc rental" program. The death of another great company