NZXT (www.nzxt.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
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Darren Gaming Account · 1 review · Experienced 2026-04-14 ·
★★★★★
They sourced a replacement 16 pin cable…
They sourced a replacement 16 pin cable for my PSU & sent it out in about 15 minutes. Unbelievable service. I've built my entire PC with NZXT and this is one of the main reasons why. Cheers Patrick.
Reply from NZXT2026-04-15
Hello Darren,
We're thrilled that we could source and send out your replacement 16 pin PSU cable in about 15 minutes! That's the kind of quick service we strive for.
Thank you for building your entire PC with NZXT and for giving Patrick a shoutout. We appreciate your loyalty!
Best regards,
NZXT
they where very good at customer suport and there website never has error
Reply from NZXT2026-04-15
Hello Arnout,
We're glad to hear our customer support has been very good and that our website runs smoothly for you!
Thank you for the positive feedback!
Sincerely,
NZXT
Bought the H7 Flow; great quality and design, plenty of space for everything! Especially useful with cable management! Made everything really easy as a first-time builder.
Reply from NZXT2026-04-15
Hello Witold,
We're thrilled to hear the H7 Flow made your first build easy with its quality, design, and excellent cable management space!
Thank you for choosing NZXT for your first build!
Best regards,
NZXT
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Nate · 2 reviews · Experienced 2026-03-25 ·
★★★★★
Shout Out Collin
Collin do in fact be ballin, and they have great communication and exactly what I needed in this God awful RAM crisis, pardon my English, I went to public school. They are definitely everything I needed from a PC building company! Cheers
Reply from NZXT2026-03-31
Hello Nate,
We're glad Collin came through with great communication and helped you navigate the RAM situation! Your English is just fine, and we appreciate the kind words and the laugh.
Cheers to you for choosing NZXT, and thanks for the awesome review!
Best regards,
NZXT
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Putridum · 2 reviews · Experienced 2026-03-19 ·
★★★★★
RMA about RGB Core Fans
RMA about RGB Core Fans, they send me brand new F360 Rgb Core and F420 Rgb Core, the negotiations took about a week but it was resolved as I wanted.
Reply from NZXT2026-03-23
Hello,
We're glad we could resolve your RMA by sending you brand new F360 RGB Core and F420 RGB Core fans! We appreciate your patience during the week-long process and are happy it was resolved to your satisfaction.
Thank you for sharing your positive experience!
Sincerely,
NZXT
Hello,
We're glad to hear you had a very good experience!
Thank you for your feedback!
Best regards,
NZXT
k
knight of the wind · 1 review · Experienced 2026-03-06 ·
★★★★★
Jasmin Trinidad was so helpful
Jasmin Trinidad was so helpful. I would recommend a friend or anybody I know to buy something from NZXT, just because I know they will have an amazing experience even when they have issues, thanks to people like Jasmin being there.
Reply from NZXT2026-03-23
Hello,
We're so glad Jasmin Trinidad provided such helpful support! It means the world to us that you'd recommend NZXT to friends and family based on the confidence that our team will take care of them.
We'll make sure to share your kind words with Jasmin. Thank you for recognizing her dedication!
Sincerely,
NZXT
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Edward Vyeda · 1 review · Experienced 2026-03-02 ·
★★★★★
NZXT Repair and Replace
I was having some issues with my computer randomly freezing and shutting down. I’ve been NZXT customer for about 10 years, buying prebuilt and building my own.
The call I made to support staff was very easy and I could understand exactly what to do to prepare and package my computer for shipping. My customer service rep emailed me back every time I had a question and was very communicative throughout the entire process.
Once the computer shipped, it was there within two days and was back at my house working perfectly brand new within the week. Excellent experience despite negative media recently.
Reply from NZXT2026-03-10
Hi Edward,
We're thrilled to hear you had such an excellent experience with our repair and replace service! As a 10-year NZXT customer, your loyalty means everything to us, and we're glad our support team made the process easy and communicative throughout.
Getting your computer back to you working perfectly within a week is exactly the turnaround time we strive for. Thank you for trusting us despite recent negative media and for sharing your positive experience!
Sincerely,
NZXT
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Nika Singh · 2 reviews · Experienced 2026-03-04 ·
★★★★★
Responded quickly
Responded quickly, was extremely helpful, and resolved the issue with my defective motherboard
Reply from NZXT2026-03-10
Hello Nika,
We're glad our team responded quickly and resolved your defective motherboard issue! Thank you for recognizing the helpful service.
We appreciate your feedback!
Sincerely,
NZXT
Love my experience with nzxt flex one so far good support was super quick to respond and had no problem answering my question thank u nzxt for the amazing experience
Reply from NZXT2026-03-10
Hi Devin,
We're so glad you're loving your NZXT Flex experience! It's wonderful that our support team was super quick to respond and answered your questions without any problems.
Thank you for sharing your amazing experience with us!
Best regards,
NZXT
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Eric c · 1 review · Experienced 2026-03-01 ·
★★★★★
Amazing customer service
Amazing customer service, the likes of very few companies do this days, I respect their ethic and I love the fact that they made sure I knew everything about the RMA process.
Shutout to Felipe because he was extra patient with me
Reply from NZXT2026-03-10
Hi Eric,
We're thrilled to hear you had such an amazing customer service experience! We're proud to maintain high ethical standards and ensure our customers fully understand the RMA process.
We'll make sure to give Felipe a shoutout for his extra patience with you. Thank you for recognizing his dedication!
Best regards,
NZXT
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William Brown · 1 review · Experienced 2026-03-02 ·
★★★★★
Amazing computer and customer service.
Reply from NZXT2026-03-10
Hello William,
We're thrilled to hear you're happy with both your computer and our customer service!
Thank you for your positive feedback, and enjoy your PC!
Sincerely,
NZXT
J
Josh S · 1 review · Experienced 2026-02-26 ·
★★★★★
Amazing customer experience
I ordered a custom pre-built a couple years ago and recently ran into a PSU failure (not an NZXT part). When reaching out to customer service, responses were fast and instructions were clear. Unfortunately, I hadn’t saved the original box the PC was shipped in (which they instruct you to do, this is totally my fault) and I was easily able to buy a replacement box with packing material on the website. The entire customer experience has been amazing.
Additionally, When looking through the 1 star reviews out of curiosity, I noticed that there is a response to every single bad review. The staff take the time to help and, in my case, have been extremely helpful and effective. I highly recommend using NZXT for pc needs.
Reply from NZXT2026-03-10
Hi Josh,
We're so glad to hear you've had an amazing customer experience with us! Even though the PSU failure wasn't an NZXT part, we're happy our customer service provided fast responses and clear instructions to help you through the process.
Thank you for recognizing our commitment to responding to reviews and helping customers. We appreciate your noticing our team's dedication to taking feedback seriously and working to resolve issues.
Your recommendation means the world to us!
Best regards,
NZXT
I have purchased twice with them now my most recent purchase (2026) the GPU didn’t work. Huge shout out to Juan with customer service. Fast response, fast replacement, and overall very friendly and communicative. It is rare to receive that from customer service these days.
Reply from NZXT2026-03-10
Hello Keosha,
We're glad Juan could provide fast, friendly, and communicative support to get your GPU replaced quickly! We apologize that your 2026 purchase had an issue, but we're thrilled Juan made the resolution process smooth for you.
We'll make sure to share your appreciation with Juan. Thank you for choosing NZXT twice and recognizing the quality customer service!
Sincerely,
NZXT
Incredible Support: had a Kraken Z63 for 5+ Years, the pump suddenly started working. Contacted Support, within 15 minutes I received instructions for in-field destruction, followed them and after a few weeks I received an upgraded new, free of cost replacement. Sebastian the agent was incredible professional and stayed in touch until I confirmed I had received the replacement.
Reply from NZXT2026-03-10
Hello Jorge,
We're thrilled to hear you had such an incredible support experience! After 5+ years with your Kraken Z63, we're glad Sebastian could help you so quickly with the in-field destruction process and get you an upgraded replacement at no cost.
We'll make sure to share your kind words with Sebastian. Thank you for recognizing his professionalism and dedication to staying in touch throughout the process!
Sincerely,
NZXT
S
Steven S. · 1 review · Experienced 2026-02-23 ·
★★★★★
Great response time and help
Great response time and help with a very specific bios issue with an internal USB header. Great brand
Reply from NZXT2026-03-10
Hello Steven,
We're glad our team could help you quickly with your specific BIOS issue involving the internal USB header! Thank you for the kind words about our response time and brand.
We appreciate your support!
Best regards,
NZXT
I had a small issue and the technical support was excellent. Very good service, react and efficient.
My son is building a new computer and following my experience, i told him to buy NZXT fans and pump.
Reply from NZXT2026-03-10
Hello Laurent,
We're thrilled to hear our technical support provided excellent, reactive, and efficient service for your issue!
It means so much that you're recommending NZXT fans and pump to your son for his new build based on your positive experience. Thank you for the trust and support!
Sincerely,
NZXT
M
Michael Lie · 21 reviews · Experienced 2026-02-20 ·
★★★★★
Produkt (Kraken X53 AIO) looked nice…
Produkt (Kraken X53 AIO) looked nice and worked 4 years.
Now their seem to be problems with it (liquid temp low, cooling bad, rpm and case airflow good).
First friendly support and shared all infos, screenshots etc.
When it should come to an replacement i sent product code, serial number and the bill (from amazon) and they said "can't validate proof of purchase - tickets closed bye".
As i said they have all infos, pictures, screenshots and the bill from biggest seller (amazon)
How can be extra so blind and leave me with the defect expensive hardware like that.
Now i change the brand and can't recommend them!
Gabe was the bad support agent (ticket 2292691)
Reply from NZXT2026-03-10
Hello Michael,
We sincerely apologize for the frustrating experience with your Kraken X53 AIO warranty claim on ticket 2292691. After 4 years of good performance, you deserve proper support when issues arise.
We've reviewed your case and have reopened your ticket from leadership to help resolve this. The inability to validate your Amazon proof of purchase should not have resulted in your ticket being closed without further discussion or alternative solutions.
Our team will be reaching out to you directly to work through this and get you the support you need.
We apologize for the poor experience and appreciate your patience.
Thank you,
NZXT
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Scott Gordon · 1 review · Experienced 2026-02-11 ·
★★★★★
My Experience with NZXT
Customer service was excellent in the RMA of my C1000 Gold Core PSU . Fast response and turn around time. Collin & Paytyn were great to work with.
Reply from NZXT2026-02-20
Hello Scott,
We're thrilled to hear you had an excellent RMA experience with your C1000 Gold Core PSU! Fast response and turnaround times are what we strive for.
We'll make sure to share your kind words with Collin and Paytyn. Thank you for recognizing their great work!
Sincerely,
NZXT
S
Stephen Harrogate · 34 reviews · Experienced 2026-02-13 ·
★★★★★
The Ticket Number for my previous…
The Ticket Number for my previous review is "Fan RGB 2157700"
Reply from NZXT2026-02-20
Hello Stephen,
Thank you for providing your ticket number "Fan RGB 2157700." We can confirm that we did ship your replacement product on July 19, 2025.
Unfortunately, the package encountered delivery issues in Austria. According to the tracking history, there was an incorrect address or the addressee was not available on July 31, 2025, and the package was returned to sender. The package has since made its way back to our facility in California.
We are reopening your ticket to work with you on verifying the correct shipping address and resending your replacement. Our team will be in contact with you shortly to resolve this.
We apologize for the inconvenience and appreciate your patience.
Thank you,
NZXT
