NZXT

Hello Andrew, We're thrilled to hear our team could send you a replacement dust cover free of charge, even internationally! We understand that cats have a special talent for turning dust filters into their personal toys, and we're happy we could help quickly and efficiently. Thank you for the amazing 1000/5 rating! Your kind words mean so much to our team! Thank you, NZXT

Hello Andrew, We sincerely apologize for the extensive issues you've experienced with your PC over the past 4-5 years. We understand your frustration, especially after our previous response to your review indicated we would reach out but never did. Given the age of your system and the pattern of failures, we recognize this has been an extremely disappointing experience. Could you please share your ticket number or order number so we can review your complete support history? We appreciate you taking the time to document these issues. Thank you, NZXT

Hello Tom, We're sorry to hear about your fan failure within 3 months and your frustration with our international warranty process. We understand your concerns about destroying the entire product before receiving a replacement, especially given the potential delays with international shipping and customs. Our destruction requirement is standard procedure to prevent fraud and expedite replacements without requiring return shipping. However, we recognize that for international customers, this creates uncertainty about being without a working product during the replacement process. We're glad your local retailer was able to provide a refund and resolve the situation for you. Your feedback about improving our international warranty support is valuable and will be shared with our team. Thank you, NZXT

Hello Sergi, We're glad to hear you're happy with the quality of our AIO coolers and that you've had a good customer service experience! Thank you for your positive feedback! Sincerely, NZXT

Hello, We sincerely apologize for the slow 8-day communication process only to be told the cable is out of stock and that we require proof of purchase. We understand your frustration, especially when no alternative solutions were offered, including the option to purchase the cable separately. This level of support does not meet our standards. Could you please share your ticket number so we can review your case? We appreciate your feedback and want to make this right. Thank you, NZXT

Hello, We sincerely apologize that your order was cancelled 6 days after submission without explanation. You're absolutely right that we should have communicated with you earlier and provided a clear reason for the cancellation. Could you please share your order number or ticket number so we can investigate what happened and provide you with a proper explanation? We appreciate your feedback about improving our communication. Thank you, NZXT

Hello Akenateb, We're glad to hear you received good support from our team! Thank you for sharing your positive experience with us! Thank you, NZXT

Hello Simo, Thank you for your feedback regarding the NZXT Club giveaways. We understand your frustration about regional eligibility and the time you invested in participating. We appreciate you bringing this to our attention. For feedback and suggestions specifically about NZXT Club features and policies, please visit https://nzxt.co/4p1r29B, where our team reviews community input. We value the years of support you've shown NZXT and appreciate you sharing your concerns with us. Thank you, NZXT

Hello Helder, We understand your frustration with the month-long troubleshooting process for your Capsule Elite microphone on ticket 2252269. We sincerely apologize that the product hasn't worked properly since purchase. The destruction video requirement is our standard operating procedure for warranty replacements to prevent fraud and ensure we can process your replacement quickly without requiring you to ship the defective unit back. This actually benefits customers by speeding up the replacement process. To make this easier for you, we can work with you on the video requirements. As long as we can clearly see the serial number being scratched off along with the other RMA information on paper as requested, we can accept that. Our team isn't looking for reasons to deny your claim, we simply need to verify the process was completed. We appreciate your patience and want to get you a working microphone as quickly as possible. Please reach out on your ticket if you have any concerns about the video requirements. Thank you, NZXT

Hello Hrvoje Vargović, We're thrilled to hear you had a great experience with our support team and that we could replace your side panel for free! Thank you for the kind words about our cases. We're glad you find them both functional and beautiful! Thank you, NZXT

Hello Dash, We're so glad we could quickly resolve your case issue with just one email! Standing behind our products and taking care of our customers is what we strive for. Thank you for recognizing our commitment to customer support! Thank you, NZXT

Hello Nemanja, We're thrilled to hear our customer support team provided great service and quickly resolved your problems! Thank you for sharing your positive experience with us! Thank you, NZXT

Hello Marco, We're glad we could help you directly with the warranty on your rattling fan, even though you purchased the case from a local business. We understand how inconvenient it would be to return an entire PC case when it's your main system! Thank you for recognizing both our product quality and customer service. We're happy we could make the warranty process smooth for you! Thank you, NZXT

Hello Bart, Thank you for your detailed feedback. We've reviewed your ticket history (1813849 and 2182007) and note that your system warranty expired on 11/25/2024. While we cannot make any commitments regarding support outside the warranty period, we will review your case internally to ensure all previous warranty claims were handled appropriately. Thank you, NZXT

Hello, We apologize that one of your RAM sticks wasn't properly seated when you received your computer. You're absolutely right that our quality control should have caught this before shipping, and we appreciate you bringing this to our attention. We're glad our technical support team quickly arranged for us to cover the return shipping and get your system properly configured. It's wonderful to hear your current computer has been working like a charm for almost 4 years and that you love it so much you're hesitant to upgrade! Thank you for sticking with NZXT and for sharing both the issue and the positive long-term experience. Thank you, NZXT

Hello Gert, We're thrilled to hear you've been happy with the performance and quality of your NZXT products! It's great that we could quickly replace your AIO pump and get you back up and running with a new unit. Thank you for sharing your positive experience with us! Sincerely, NZXT

Hello Evan, Thank you for highlighting what makes NZXT different: our commitment to long-term support. You're absolutely right that the real value shows not just when you first turn on your PC, but when issues arise down the road. We're glad that one year after your purchase, we could resolve your cooling fan issue with just a 15-minute phone call and a quick video. No hassle, no endless troubleshooting, just a straightforward solution with a replacement shipped out. This is exactly the kind of support experience we strive to provide every customer, and we're honored you recognize and value it! Thank you, NZXT

Hello, We're thrilled to hear you've used four of our PC cases in your builds and find them builder-friendly! It's wonderful that you've had such positive experiences with our products. We're especially glad our customer care team could resolve your fan issue so quickly. Next-day resolution is exactly the kind of service we strive to provide. Thank you for recognizing our efforts and for recommending NZXT! Your continued support means everything to us. Thank you, NZXT

Hello Erdem, We sincerely apologize for the frustrating experience with your Lift Elite Wireless mouse and the failed firmware update that left it non-functional. It's unacceptable that a brand-new product failed during an update process in our own CAM software. We understand your frustration with our warranty policy regarding authorized retailers. However, when a product fails due to our own software update process, this should be handled differently. Could you please share your support ticket number so we can immediately escalate this case and review the warranty decision? As someone who has invested several thousand euros in NZXT hardware, you deserve better support than this. We want to make this right. Thank you, NZXT

Hello, We take allegations of fraudulent practices very seriously and want to address your concerns about our Flex program. We understand you have concerns about the terms and structure of this payment option. Could you please share your ticket number so we can review your specific situation and ensure you have clear information about the program terms, payment structure, and any options available to you? We're committed to transparency and want to address your concerns directly. Thank you, NZXT