Your Trusted Destination for Digital Products and Services. Our mission is to offer a trusted platform for authentic purchases, ensuring transparency and a seamless experience for their daily needs.We value: Authenticity: Ensuring the authenticity and legitimacy of all products and services offeredIntegrity: Upholding transparency, reliability, and flexibility to ensure users' trust and satisfaction in every interaction.Reliability: Delivering secure transactions, prompt customer support, and authentic products, ensuring gamers worldwide can confidently indulge in their gaming pursuits hassle-free.
Most reviewers were somewhat happy with their experience overall. Everyday consumers generally find certain digital products, steam codes, and gift cards extremely useful when digital transactions go quite smoothly. Many people appreciate the quick delivery of specific digital items and consider this platform a very practical choice for various online purchases.
Some reviewers were not happy with order processing delays and exceptionally slow customer support response times. Consumers also frequently mentioned facing frustrating issues regarding pending payments, strict account verifications, and missing refunds after purchasing items that unfortunately turned out to be completely out of stock.
the last purchase had problems, and I was happy with your site but this issue doesnt permit to buy.
I am sorry
OffGamers 回复2026-03-04
Hi Maria Fernanda Armendariz,
We are truly sorry to hear that your recent purchase has discouraged you from using our platform. It is our priority to provide a smooth experience, and we regret falling short of your expectations this time.
We are using your feedback regarding reference #44508394 to conduct an internal review of our service processes at OG. This will help us improve the journey for you and our entire community.
We regret to hear about your experience. Unfortunately, we can’t verify your case without an order number. Kindly update your review with the necessary details or submit a report directly via https://helpdesk.offgamers.com/support/tickets/new. We are committed to resolving your concerns.
FX rate for CHF was ok but got charged additional fee
Exchange rate for CHF was ok but got charged an additional fee. Next time I should pay with USD.
OffGamers 回复2026-04-14
Hi Tuxi, thank you for bringing this to our attention. We sincerely apologise for the inconvenience you experienced. Our team has been notified of your case and will be reaching out to you shortly to resolve this. Warm regards, OffGamers Team
I really regret about the pin codes. Each times you people send the codes different and I we can't find the code after the payments
OffGamers 回复2026-03-04
Hi Siti Aisah,
I am sincerely sorry for the frustration caused by the difficulty in locating your PIN codes. We understand how important it is to receive your purchase promptly and clearly.
We are using the details of your case, #44504075, to review our internal delivery flows at OG. Our goal is to ensure a more intuitive experience for our community moving forward.
I have a problem Everytime ,I try to…purchase a card
I have a problem Everytime ,I try to purchase a play card couldn't process payment.I would like to continue purchasing with your company. I will have to start purchasing with a different company 😞
OffGamers 回复2026-02-25
We’re sorry for any inconvenience you may have experienced. Without an order number, we’re unable to verify your case. Please consider updating your review or reporting the issue directly at https://helpdesk.offgamers.com/support/tickets/new for further assistance.
Hi amine,
I’m sorry to see that your orders were refunded without a clear reason. We want to ensure your experience on OG is seamless, but we currently lack a reference number to locate your account. Please reach out to our support team with your details so we can investigate this and help you move forward.
I keep trying to purchase cards and constantly get error messages even though I have an account and all my stuff are in order with my bank and credit card!!!!
OffGamers 回复2026-02-10
Hi brian vincent,
I apologize for the frustration caused by these persistent error messages during your checkout. We want to get this resolved so you can use OG without any issues. Since we don't have a reference ID for your specific case, please contact our support team with your account details so we can investigate the technical cause for you.
my xbox game pass is not yet received the code~
i dont know why but usually its instant but now its delayed~
this is the first time its happen~
sorry~
OffGamers 回复2026-04-14
Hi Azwan, thank you for bringing this to our attention. We sincerely apologise for the inconvenience you experienced. Our team has been notified of your case and will be reaching out to you shortly to resolve this. Warm regards, OffGamers Team
Thank you for your review, Mostafa! If your order requires verification, please contact our support team at [email protected] with your order details and we will assist you as soon as possible. We look forward to resolving this for you!
After 5 days I still have not resolved this code error to get money. I. Being run in circles i want a refund now. You still have my money
OffGamers 回复2026-01-08
We appreciate you sharing your experience. Your report will be thoroughly reviewed, and if more information is needed for investigation, we may contact you via email. Thank you for your patience as we work to resolve the matter and improve our service.
TnG e-wallet Reload Pin has been used and will not refund or give you new pin
Purchase reload TnG e-wallet pin, but when reload it show the pin has been used. After report to the support, it say need to wait for a 4 working days for investigation. Already pass 4 working days, until now no new reply or any action to reissue of new pin.
As of today (2/Jan/2026): Offgamers just refunded me store credit & I repurchase other amount back.
Support is a bit slow, took over a week.
OffGamers 回复2026-01-14
Thank you for bringing this issue to our attention. We have reviewed the evidence you have submitted and have decided the case in your favor. Subsequently, the transaction has been refunded to your account in Store Credit. Once again, please accept our sincere apologies for the inconvenience caused. We are confident that your future dealings with us will better reflect our commitment to your satisfaction.
Dear OffGamers,
It is this $100 voucher that I'm unable to use please can you review it and issue a new one to me asap.
Thank you so very much.
Carmen Leek
OffGamers 回复2026-01-14
We appreciate you taking the time to leave a review. We followed up on your report and waited for further information, but without a reply after 48 hours, the case was concluded. Thank you for your honest feedback.
I put in an order for diamonds and it didn't go through that's the only thing I didn't like other than that when it is working I love it
OffGamers 回复2025-12-15
Thank you for your feedback. We take all concerns seriously, but without an order number, we’re unable to locate your transaction and investigate further. Please update your review with the order number or report the issue here: https://helpdesk.offgamers.com/support/tickets/new so we can assist you better.
I like that my orders are fast but unhappy about how long support take to reply
OffGamers 回复2025-12-15
We’re sorry to hear about your experience. To help us resolve this issue, we kindly request that you provide your order number in your review or submit a report through this link: https://helpdesk.offgamers.com/support/tickets/new. Without this information, we’re unable to investigate the matter properly.
I’ve made multiple purchases before but I got charged for the $54.90 but didn’t receive the full amount I got the $21.19 amount.
OffGamers 回复2025-12-26
We’re sorry to hear about your concern and understand how frustrating it can feel to receive an unexpected point balance. Upon inspection, we found that you still have an unused balance available in your account, which you may continue to utilize for future purchases. We encourage checking your account to confirm the remaining points and applying them as needed. If you believe there is still a discrepancy or need further assistance with your balance, please reach out to our support team, and we’ll be happy to help ensure your account reflects the correct amount.
I still haven't received the code after waiting 1 hour, even t
hough I've already received 2 orders today
Ticket ID: 4919686
OffGamers 回复2025-12-10
We’re very sorry for the delay and understand how frustrating it is to wait for your code, especially after receiving your other orders today. Please be assured that your order has been completed and processed on our side. We appreciate your patience and thank you for continuing to trust us. If you haven’t received the code yet, our support team is ready to assist you and ensure you can access your purchase as soon as possible. Your feedback is important and helps us improve our processes for smoother and faster delivery in the future.
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