Oneplan Insurance

Hi Valour, Thank you for your kind words! We’re pleased to hear that Mapula provided quick and effortless assistance. We’ll be sure to share your appreciation with her. Kind regards, Oneplan.

Hi Judith, Thank you for sharing your experience. We’re pleased to hear that Mapula provided professional, polite, and friendly assistance, answering all your questions and helping to correct the issues on your policy. We’ll be sure to pass along your appreciation to her. Kind regards, Oneplan.

Hi Leandri, We are truly sorry for your heartbreaking loss. Saying goodbye to Jesse must have been incredibly difficult, and we understand how final and emotional the cancellation of her policy may have felt. Thank you for trusting us during such a painful moment. We’re grateful to hear that Mbali was able to support you with care and sensitivity. We’ll make sure she knows how much her assistance meant to you during this difficult week. Please accept our deepest condolences as you navigate this loss. Jesse will always be part of your family’s story, and we honour the love you shared. Kind regards, Oneplan.

Dear Briers, Thank you for taking the time to bring this matter to our attention. We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations. We acknowledge receipt of your complaint and we have attempted to contact you on the phone number listed to provide feedback, however, the calls go straight to voicemail. Kindly note that the claims on your policy have been reviewed and approved as leniency and paid into your Oneplan Claims card. As per the terms and conditions outlined in the policy schedule, we require a valid detailed invoice with proof of payment for a refund claim to be processed. Additionally, kindly note that we require computer-generated invoices for claims to be processed due to business changes and the fraud experience with handwritten invoices. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services. Kind regards, Oneplan.

Dear Mary-Anne, Thank you for taking the time to bring this matter to our attention. We are truly sorry for the circumstances that led to your correspondence and sincerely apologise for any inconvenience this has caused. We deeply value your feedback, as it helps us identify areas for improvement and strengthen the quality of service we provide to our clients. We have received your complaint and have noted that you have also submitted a formal complaint regarding the matter. This matter will be fully addressed by our Complaints department in line with our internal complaints resolution policy. We are genuinely sorry for the inconvenience you experienced and look forward to resolving the matter. Kind regards, Oneplan.

Hi Adrian, Thank you for your wonderful feedback. We’re thrilled to hear that Tshepo made the sign-up process so simple and enjoyable, especially as you insured your puppy Charlie. His professionalism and friendly approach truly shine through in experiences like yours. We’ll be sure to share your kind words with him, a well-deserved 5 stars! Kind regards, Oneplan.

Hi Mikayla, Thank you for your heartfelt feedback! We’re so pleased to hear that Teboho went above and beyond to assist you and ensured everything was clearly explained. His dedication to genuine, caring service truly reflects the Oneplan standard. We’ll be sure to share your appreciation with him. Kind regards, Oneplan.

Hi David, Thank you for your thoughtful feedback! We’re so glad to hear that Debora provided you with prompt, efficient, and compassionate assistance when you needed it most. We’ll be sure to share your kind words with her. Kind regards, Oneplan.

Hi Byron, Thank you for your wonderful feedback! We’re thrilled to hear that Mbali provided fantastic customer service with swift responses and an efficient resolution to your issue. We’ll be sure to share your appreciation with her, she’ll be so pleased to know she made your experience a satisfactory one. Kind regards, Oneplan.

Hi Madeleen, We’re grateful for your feedback and for sharing your service experience with us. Your 5-star rating reflects the hard work of our team, and we look forward to keeping your trust for many years ahead. Thank you for choosing Oneplan as your preferred insurer. Kind regards, Oneplan.

Hi Tanya, Thank you for your wonderful feedback! We’re thrilled to hear that you’ve been part of the Oneplan family for three years and that your experience has been so positive. It’s great to know you find our service efficient, professional, and caring, and that our products provide both affordability and peace of mind. We truly appreciate your continued trust and support. Kind regards, Oneplan.

Dear Allyson, Thank you for taking the time to bring this to our attention. From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into. We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and to be addressed. A consultant will be in contact with you to provide feedback. Once again, we apologize for any inconvenience caused and we look forward to restoring your faith in our services. Kind regards, Oneplan.

Hi Mononi, Thank you for your feedback! We’re glad to hear that your request was handled promptly and that you received what you needed right away. Providing quick and efficient service is something we take pride in at Oneplan. Thank you for choosing Oneplan! Kind regards, Oneplan.

Hi Basil, Thank you for your feedback! We’re happy to hear that our consultant was patient and helpful during your interaction. Providing understanding and supportive service is something we always strive for at Oneplan. Kind regards, Oneplan.

Hi Reinette, Thank you for this heartfelt feedback. We’re delighted to hear how Debora went above and beyond to assist you with patience, understanding, and kindness. It’s wonderful to know that she not only resolved your issue but also kept you informed and reassured throughout the process. We truly appreciate your kind words and will be sure to share them with her. Thank you for choosing Oneplan! Kind regards, Oneplan.

Hi Martin, Thank you for sharing your experience! We’re thrilled to hear that adding your puppy to your policy was a smooth and hassle-free process. We truly appreciate your loyalty over the past 10 years and are delighted to have consistently met your expectations. Kind regards, Oneplan.

Hi Diana, Thank you for your feedback! We’re so pleased to hear that Mapula provided you with great and quick service. We’ll be sure to share your appreciation with her. Kind regards, Oneplan.

Dear Lungile, Thank you for bringing this to matter our attention. We sincerely regret the circumstances that led to your review and apologize for any inconvenience you have experienced. At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and would like to have a look into it for further assistance. Please provide us with your policy number so that we may be able to conduct a thorough investigation and assist further. You are welcome to send us an email to [email protected] and state in the subject line that it's with regard to a TrustPilot Complaint. We look forward to assisting you and hopefully restore your experience with our services. Once again, we sincerely apologize for the experience you've had. Kind regards, Oneplan.

Hi Mpumi, We’re delighted to hear that Mapula provided you with such friendly and helpful service. It’s always great knowing our team makes the experience a positive one. Thank you for choosing Oneplan! Kind regards, Oneplan.

Hi Tash, Thank you for your feedback. We’re delighted to hear that Mapula provided you with patient, helpful, and thorough assistance while upgrading your pet’s plan. It’s wonderful to know you received excellent service, and we’ll be sure to pass on your appreciation to her. Thank you for being part of the Oneplan family! Kind regards, Oneplan.