Oneplan Insurance

Hi Dorothy, Thank you for your feedback! We’re glad you’re happy with the service and appreciate your support. Kind regards, Oneplan.

Dear Alexis, Thank you for bringing this to matter our attention. We sincerely regret the circumstances that led to your review and apologize for any inconvenience you have experienced. We have reviewed your complaint and upon investigating the matter, we noted that only one call was made to your contact number today and no other calls have been made. Your details have been escalated to be added to our do-not-call list so that no other calls are made. Once again, we sincerely apologize for the experience you've had. Kind regards, Oneplan.

Hi Johnathan, Thank you for the wonderful feedback! We're so glad to hear that Mapula was helpful and made a positive impact during your interaction. We'll be sure to share your kind words with her and the team. She truly deserves the recognition. Kind regards, Oneplan.

Dear Jade, Thank you for bringing this to matter our attention. We sincerely regret the circumstances that led to your review and apologize for any inconvenience you have experienced. At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and would like to have a look into it for further assistance. Please provide us with your policy number so that we may be able to conduct a thorough investigation and assist further. You are welcome to send us an email to [email protected] and state in the subject line that it's with regard to a Trustpilot Complaint. We look forward to assisting you and hopefully restore your experience with our services. Once again, we sincerely apologize for the experience you've had. Kind regards, Oneplan.

Hi Bernice, Thank you for your wonderful feedback! We’re so pleased to hear that Keketso provided you with such clear, honest, and helpful service. It’s great to know he made the process easy to understand and left such a positive impression. We’ll be sure to pass along your kind words. Kind regards, Oneplan.

Hi Nomfundo, Thank you for your kind words! We're so pleased to hear that Keketso provided you with excellent assistance while joining Oneplan. It's great to know he explained everything clearly and made the process smooth for you. We'll be sure to pass on your appreciation to him! We look forward to a long and fruitful relationship with you! Kind regards, Oneplan.

Hi Brent, Thank you for sharing your experience! We're so glad to hear that Teboho provided such exceptional assistance with your claim. It's wonderful to know he went above and beyond to ensure your wife could get the care she needed. We’re incredibly proud to have someone like Teboho on the Oneplan team. Your kind words truly reflect the dedication he brings to his role. Kind regards, Oneplan.

Hi Kyle, Thank you for the wonderful feedback! We’re thrilled to hear that Mbali assisted you promptly and professionally, and that your matter was resolved the same day. It’s great to know we exceeded your expectations. Thank you for recommending Oneplan! Kind regards, Oneplan.

Hi Jane, Thank you for your lovely message! We're thrilled to hear that Thulani provided you with such professional and helpful service. It’s wonderful to know he made your experience a pleasant one and we’ll be sure to pass along your appreciation. Thank you for choosing Oneplan! Kind regards, Oneplan.

Hi Leigh, Thank you for sharing your experience! We’re thrilled to hear that Charlton was so helpful and guided you through your claim and the Oneplan app. He truly is a gem, and we’ll make sure your appreciation reaches him. Thank you for choosing Oneplan! Kind regards, Oneplan.

Hi Reece, Thank you so much for your feedback! We're delighted to hear that our consultant was friendly and clear in explaining the policy and its wording. Making sure you feel informed and confident in your cover is exactly what we aim for at Oneplan. Welcome to the Oneplan family! Kind regards, Oneplan.

Hi Nirashni, Thank you so much for your thoughtful message. We're incredibly proud to hear that Teboho delivered such excellent service and went the extra mile to assist you. His persistence, dedication, and commitment to keeping you informed truly reflect the values we strive for at Oneplan. We'll be sure to share your kind words with Teboho — he's an asset to our team. Thank you again for your appreciation! Kind regards, Oneplan.

Hi Marian, Thank you for your feedback! We're glad to hear that the consultant was helpful. Providing reliable and supportive service is what we aim for at Oneplan. Thank you for being part of the Oneplan family! Kind regards, Oneplan.

Hi Phenyo, Thank you for your feedback! At Oneplan, we pride ourselves on speed and efficiency when it comes to taking care of our clients. It's great to know you experienced just that. Thank you for choosing Oneplan! Kind regards, Oneplan.

Hi Raeesah, Thank you for your heartfelt message! We're so pleased to hear that Mapula provided you with detailed, friendly, and knowledgeable support. It means a lot to know her dedication made a difference. We truly appreciate your kind words—it’s support like yours that keeps us going! Kind regards, Oneplan.

Dear Farren, Thank you for taking the time to bring this to our attention. We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your complaint, would like to have a look into the matter and assist further. Please send us an email to [email protected] with your policy number in the subject line and please mention that it is related to a Trust Pilot complaint. Kindly note that claims are reviewed subject to the stated cover limits as per the plan you select. This means that in a case where you may have selected the Blue Plan which covers Dentistry at R685.00 per visit, and the funds are loaded into your Oneplan Claims card, and you utilize the full R685.00, however, you provide an invoice that reflects an amount of R500.00, this leaves the remaining amount unaccounted for and the claim will be reviewed for the amount reflected on the invoice and the remaining balance will be rejected and will have to be paid back, unless you are able to provide an invoice and proof of payment which reflects the full amount utilized. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Once again, we apologize for any inconvenience caused and we this provides clarity on how claims are reviewed. Kind Regards, Oneplan.

Hi Nkosinathi, We're pleased to hear that the experience you've had with us has been satisfactory due to the services received from Simphiwe. Our clients are our number one priority, and we aim to provide them with the best service possible. Welcome to the Oneplan Family. We look forward to keeping you impressed for years to come. Kind Regards, Oneplan.

Hi Motsei, Thank you for the wonderful feedback! We’re so happy to hear that Charlton made such a positive impression with his friendly, helpful, and bubbly attitude. He truly embodies the Oneplan spirit, and we’ll make sure he hears your kind words! Thank you for choosing Oneplan! Kind regards, Oneplan.

Hi Nobandile, Thank you so much for the kind words and the 5-star review! We're so glad to hear you found Mapula's service professional and helpful. It was a pleasure assisting you, and we truly appreciate your support. Looking forward to helping you again in the future! Kind regards Oneplan.

Hi Thabang, Thank you for your message! We're happy to hear that Jennifer was able to assist you with your Oneplan app. It's great to know she made a positive impression—we’ll definitely let her know she did a great job! We look forward to a long and fruitful relationship with you! Kind regards, Oneplan.