VOIP 服务有时未连接，但没有迹象表明未连接，例如不是电子邮件或短信，Ooma 装置的 LED 显示屏呈紫色，表明其正在运行。我有 ONT 的备用电源。路由器和 Ooma 装置，因此我可能遇到的任何电源中断都与我的互联网连接隔离。因为这种情况已经发生了好几次，如果需要可靠的生命线服务，我不推荐 Ooma 服务。我所在的地区也没有可靠的手机服务，但我使用 WiFi 拨打手机，我发现这比 Ooma 服务更可靠。最积极的评论是，只有当 Ooma 连接比我推荐的更可靠时，Ooma 服务的成本才低。
Ooma 回复2026-06-10
Hi Ray, We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this right away and help work toward a resolution. Our escalation team will follow up within 24 business hours.
We appreciate you sharing your experience with our service. We are concerned to hear about the connectivity issues with your Ooma handset and the delay you've noticed during calls. We are actively looking into these matters to improve our service.
