I have been ordering from this company…
I have been ordering from this company for years. Great quality and fast shipping !
关于 PandaHall
数据更新- 网站
- www.pandahall.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 10 条评价
- 差评回复率
- 18%（7/39 条）
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商家自述
China beads wholesale supplier-PandaHall provides you with wide ranges of beads and jewelry findings for jewelry making. In addition jewelry tools and stringing material are available too.
PandaHall靠谱吗？
PandaHall（www.pandahall.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 252 条用户评价，属于购物与时尚分类，口碑良好。83% 的评价为 4 星及以上，13% 为 1 星；商家回复了 18% 的差评；近 12 个月新增 10 条。数据最后更新于 2026-10-24。
用户怎么说
Definitely a 1st choice
A great place to find supplies for all types of crafts/diy-ers. Affordable and many times on sale pricing. Shipping is quick even when shipping choice is not and the pieces/products are always packed well. Occasionally things do break though, but they have always been quick to respond when that happens and customer service helps to solve issue. Having found them a number of years ago, they are my 1st choice when needing anything to complete my jewelry creations.
Wrong item and no exchange allowed!
I ordered beaded eyeglass chains that said “love” they arrived saying “evol” Panda refused to send me new ones and just offered me a 15% discount on the incorrect ones I had and told me to restring them. Total scammers!
Wonderful company, great products highly recommend.
I have been ordering from this company for years. The prices are super reasonable and the products are good quality. I recieve my items fairly quickly. I will definitely be a customer for life.
Satisfy
Their products are of good quality .
I love this site so much
I love this site so much. Their products are of good quality with reasonable price. Shipping is fast. Products are well packed and in very good condition. I must say, it’s worth every penny!It’s my favorite site for my jewelry making hobby😊
very good service
I discovered pandahall for some time. I really like this store because it offers super beautiful and quality products. I particularly like stainless steel objects. The shipments are very fast while I live in France.
Fabulous beads at a fab price
Fabulous beads at a fab price. Even with the addition of p&p and import tax these beads are worth every penny. Amazing service particularly over the Christmas period.
PandaHall’s great product at great prices is perfect fir this small business.
Being a small business owner who makes Malas and other spiritual beaded jewelry, finding quality, genuine natural beads is very important. Panda Hall has exactly what I’m looking for. The website is easy to navigate, the prices are very affordable for small business, the shipping times are realistic and precise. As a member of PandaHall the discounts one receives is an added bonus. The vast array of items they offer makes it a one stop shop for me to not only purchase material for crafting but also organizing systems for my raw material, and quality jewelry bags and boxes for the finished product. I am a pleased customer and highly recommend PandaHall for your purchases either small or wholesale.
A customer service in denial
We did several orders with panda hall in the past which did not have a problem so we did not have to contact customer service. This last order was over $2000 and we received dyed rose quartz beads when the listing said natural. We have been working with beads for over 20 years so I know when things are dyed and I even took the time and showed them the picture experiment where the pink dye came out of the stones because they did not believe me. even after the picture proof, panda hall denied their mistake and said that the stones were just heated. Pink dye does not come out of heated stones. I don’t know why they are trying to cover it up because they usually just state upfront if something is dyed or not dyed. If I’m paying for natural stones I’m not paying for dye. If you make a mistake that is fine, just admit it and refund the customer. But after several emails, The customer support still denies it and wants us to ship back the items all the way to China on our own dime. This transaction was a huge hassle and not worth the time. We will stick with our trusted vendors locally. They cost more but it’s worth not dealing with this headache from a company that does not value customers. Very disappointed in panda hall customer service.
PandaHall 回复2020-11-30
Dear, so sorry for bringing you a bad shopping experience. Our product quality is guaranteed, maybe there are some misunderstanding between us, please explain your situation clearly in email to [email protected], hope you can trust us!
Waiting time way longer than stated + poor customer service
I made and order with 4 items, all with 3 days of preparation time for shipping. 3 days of preparation were fine and as I needed it fairly quickly I paid an extra to have it sent a bit faster. A couple of days later I received an email that my order (# 201111513049) would have probably (but not guaranteed) be shipped after 9 days. I contact them asking for clarification and they said that one item was not available and suggested to cancel it to have it processed faster. As I needed my order in a short time, I followed their suggestion (even though that item was strongly needed) and cancelled it requesting a partial refund. I kept requesting for my order to be shipped and, even though this delay was caused by them, they tried to make me pay even more for a faster shipping. I said that I didn't want to pay more as the problem was not caused by me, and today, 9 days later from when I placed the order they are writing to me "We are very sorry ,if you don't want to wait ,we could cancel your order and arrange a refund to you,please confirm us if you agree with it.". No willingness whatsoever to make right to a mistake caused by them. I asked again to have my order shipped hoping for the best. So after 9 days from when I placed the orded: - I don't have one thing I needed because I cancelled it, under their suggestion, to have it shipped before 9 days... - The order hasn't been shipped already - I haven't received the partial refund I'd be happy to change this review if at least they take some action to fix this extremely unpleasant situation.
PandaHall 回复2020-11-23
We regret that we have put you to great in convenience, this is our email: [email protected], please explain your situation and needs in the email. Customer service will solve the problem for you. Sorry for any inconveniences caused.
Lots of work and waiting in order to…
Lots of work and waiting in order to get my package. Pandahall originally claimed it's because I gave the wrong address and that I am on DHL's blacklist (both are incorrect). I struggled to reach customer support in China through phone, but they answer relatively fast through email. Some customer support were very good and some were not good at all. I grew increasingly annoyed and it was actually my worst experince both with any online purchase and customer support. Was going to give 1/5 stars. Then I called DHL (as suggested by Pandahall) and learned from DHL why I actually didn't recieved my package. I forwarding this info to Pandahall, they realised it wasn't actually my fault. This led to very good customer support from them and a new shipment sent with UPS. This time I recieved the package. The fact that I got very good customer support at the end is why I put 3/5 stars instead of 1/5 as originally thought.
PandaHall 回复2020-11-02
We regret that we have put you to great inconvenience, thank you for your comment as your opinions will be extremely helpful for us. We'll take measures at once to make you satisfied.
They sent an entirely different item…
They sent an entirely different item and are demanding that I pay for their return insured shipping BEFORE refunding me for the item I ordered. Shipping with tracking and insurance back to China is TRIPLE the cost of the item I paid for. BAIT AND SWITCH SELLER! DO NOT BUY FROM THEM! WARNING!
PandaHall 回复2020-11-02
We regret that we have put you to great in convenience, if you have any questions, you can send the order number to our customer service email: [email protected], and explain your situation and needs in the email. Customer service will solve the problem for you. Sorry for any inconveniences caused.
Product was not good quality
Product was not good quality. It's impossible to unsnap earrings as well as diamonds missing from some of the earrings. Still have not received a refund 😡😡
PandaHall 回复2020-07-23
Dear, so sorry for bringing you a bad shopping experience. First of all, thank you for your support at PandaHall. However, it's hard to guarantee the quality of every product. Quality has always been our concern, we have been working on improving quality and giving customers better products. Thank you for your understanding. As for the defective items, please contact our customer service([email protected]) , so that we can understand your needs, and solve your problems as soon as possible.
Still haven’t got my order and it’s…
Still haven’t got my order and it’s been a couple of weeks since stated dispatched and sent
PandaHall 回复2020-07-23
Dear, thanks for your support to our website, and since this is an uncommon year, you may need more time waiting for your package, please understand and wait patiently. Or please tell us your order number, we will check the package information, in addition, please contact our customer service([email protected]) if you have any other questions, they will solve your problem, have a good day!
Pandahall review
very good shopping experience with Pandahall.com I usually purchase gemstones and steel items to make jewels, honest prices and good quality
Don't supply amount you order
I ordered a large volume of one item. 5 bags of 200 were sent and 4of the 5 bags were under the quantity eg 197,198 etc overall I paid for 1000 and got 991. So I complained as it was clear to me I was intentionally being under supplied. They asked for a photo so they could verify that it was under... Seriously? Never buy from these guys they are just plain ripping you off!
PandaHall 回复2020-07-09
Dear, so sorry for bringing you a bad shopping experience. There must be misunderstandings between us. We ask you to provide pictures, so we can know the situation, then solve the problem, if product amount is incorrect, we will compensate you for the loss, hope you can trust us! Please contact our customer service for your problem([email protected]), have a nice day!
Slow to deliver
Ordered 5-10-2020.I still have not received my order...Yes I have contacted as and they keep on telling me to wait.It is ridiculous.I had ordered from very charms which also is in China at the same time and have received .y order from them so why is it taking pandahall so long
PandaHall 回复2020-07-09
Dear, thanks for your support to our website, and sorry for the delayed package, since this is an uncommon year, you may need more time waiting for your package, please understand. Did you receive your package? If not, please tell us your order number, we will check that for you, in addition, please contact our customer service([email protected]), they will solve your problem, have a good day!
Bad Customer service!!
Horrible!! Do not buy here!! Very bad customer service!! They will not assist you if you have a problem with your order!! I have spent thousands of dollars with them and recently had a problem with my order and they would not reply to any emails. Very Poor customer service!!
seriously! dont expect any good custmer service.
their stones are good. if you can`t plate some how don't count on their "real plated" products. they made few mistakes with my last order. so far customer service is not good, I will update this review once I know what's up. so far its 2 star! they have 5 stars potential due.
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