Thank you for taking the time to share your feedback, and please accept our sincere apologies for the frustration this caused.
When your order was placed on August 1st, our system sent it to the supplier for fulfillment, at which point we were informed the parts were unexpectedly placed on backorder. Because this vendor does not accept backorders, our system immediately processed a refund to your account on August 2nd so your funds were not held up.
We are actively working with our team to resolve delays with our vendors so live stock are always reflected accurately.
We do apologize. Our records indicate this package was lost in transit by the carrier and a replacement was issued as soon as we were made aware of the issue. The replacement order was also Expedited due to the inconvenience.
At the time the order was placed, multiple parts of this order were not in stock. This is indicated on the part page and again at checkout. The average lead time is listed on these parts as well. The shipping time begins after processing, when the order leaves our facility. Several updates for this order have been sent to the email on file, advising that the manufacturer has updated the ETA. At this time, at least one part is not in stock, however, we have issued a partial shipment as a courtesy. The remaining items will be shipped once they arrive. If you wish to modify your order, please reach out to us directly to do so.
