Partzilla.com (www.partzilla.com) has a 4.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 55% of negative reviews. Last updated 2026-08-10.
I ordered transmission fluid and the other parts I needed to do my own fluid change, and the website clearly showed everything was in stock. I went ahead and paid for the order without any issues at checkout. A short time later I got an email saying I would be getting a refund, but they gave zero explanation for why. That is incredibly frustrating because I had already planned the job around receiving those parts. What makes it worse is that the exact same items still show as available and in stock on their site right now. How is it acceptable to take someone’s money and then cancel the order with no reason while continuing to advertise the products as ready to ship? I specifically chose them because the inventory looked reliable and I wanted to get the work done soon. Instead I am left waiting and having to start the search all over again. This kind of handling feels careless and disrespectful to customers who are just trying to maintain their vehicles. I expected basic competence and communication, not a silent cancellation after payment. I will not be ordering from them again and I strongly advise others to look elsewhere if they need parts that are supposedly in stock.
Reply from Partzilla.com2026-08-03
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the frustration this caused.
When your order was placed on August 1st, our system sent it to the supplier for fulfillment, at which point we were informed the parts were unexpectedly placed on backorder. Because this vendor does not accept backorders, our system immediately processed a refund to your account on August 2nd so your funds were not held up.
We are actively working with our team to resolve delays with our vendors so live stock are always reflected accurately.
K
Ken Klosterman · 1 review · Experienced 2026-07-20 ·
★★★★★
Don’t waste your time and money.
They have a wide selection to choose from with competitive prices but THEIR SHIPPING IS SOOOOOO SLOW!! I can order the same part/manufacture from Amazon and have it at my door the same day. I order from partzilla and it’s takes 8 to 10 days to get a package two states over!!! Then I paid for expedited shipping because I needed the parts ASAP so they send out half my order and then email me stating the rest is back ordered but still kept my $38expedited shipping. Total BS. Save yourself the headache and purchase your stuff anywhere but Partzilla
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Mike · 5 reviews · Experienced 2026-07-31 ·
★★★★★
Super fast delivery on parts and very…
Super fast delivery on parts and very happy with the products sold. Thank you!
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Zachary · 1 review · Experienced 2026-07-31 ·
★★★★★
I had a class experience with the… HAWK
I had a class experience with the delivery and next day shipping. It took up to two weeks, not necessarily because of Port Zillow, but because of a backwater part, the hawk in customer service, let me vent my frustrations and helped me out with my expedited payment shipping to help resolve my inconveniences awesome customer service I appreciate it.
Again, thanks to the hawk!!
K
Ken · 1 review · Experienced 2026-07-27 ·
★★★★★
First time order lesson
First time order lesson, they won't tell you how long they will sit on an order trying to figure out how to ship it, what to ship. I followed up and found out they were happy to sit on 8 of 9 items for something that really had no factual date to obtain from Yamaha. When I tried to make it easy on them to ship and cancel the one item, three email a text and a Facebook message......all crickets. If time doesn't matter and your time is free and you don't really care then it's a perfect company.
Update, you can criticize the messenger but my experience is very, very consistent with others experience, no better, do your searching and see what people say, ask an AI chat summary and it will match my experience.
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Mark Zoller · 4 reviews · Experienced 2026-07-21 ·
★★★★★
easy ordering
easy ordering , fast delivery, good price. what more can you ask for.
Partzilla is the best support for parts for your honda i only trust the best never had any problems and there is someone always there to help you find what you need
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Mark Patterson · 1 review · Experienced 2026-07-21 ·
★★★★★
Partszilla has become my go to for for…
Partszilla has become my go to for for anything motorcycles or power-sport related. They have a great intuitive site and tons of selection. However, neither of those are the reason they are my go to. It is customer service! Their customer service is unmatched. I had a unit tore down and was missing some parts. The problem was I could not tell you what I was missing, a part number, or even what they looked like. Taylor one of the customer support folks worked with me for an hour and 28 minutes and solved all my issues. Congratulations Partszilla for being a business customers can count on!
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Steve · 1 review · Experienced 2026-07-17 ·
★★★★★
Well designed website that is easy to…
Well designed website that is easy to navigate and find what you are looking for.
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steve forsyth · 1 review · Experienced 2026-07-17 ·
★★★★★
They had the parts I needed
They had the parts I needed at a reasonable price..although I wish they had more inventory of old parts. Shipping was fast and not too costly.
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Terrie White · 1 review · Experienced 2026-07-15 ·
I ordered a part and at checkout it said delivery in 3-5 business days. It has been 10 days and no part. I called and the customer service rep said the part was lost and it will be another 3-5 business days. I need this part to repair my vehicle, so I’m without transportation for another 3-5 days. I don’t even know if the new part is defective or if it will be good, so I can’t review that aspect. I would say not to purchase a part from this company unless you can wait 2-3 weeks or more.
Reply from Partzilla.com2026-07-16
We do apologize. Our records indicate this package was lost in transit by the carrier and a replacement was issued as soon as we were made aware of the issue. The replacement order was also Expedited due to the inconvenience.
Partzilla always comes through in a pinch, and you can’t beat their speedy shipping turn around times. A+!
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Ahmad Alomar · 1 review · Experienced 2026-06-30 ·
★★★★★
Do not order any thing form partzilla
Do not order anything from Partzilla. Their shipping information is not accurate. I ordered parts for my jet ski, and the website showed an estimated delivery time of 3–7 days. It has now been over 15 days, and every time I contact customer service, I am told that they still have not received the item from their supplier.
Because of this delay, I cannot properly crank or service my engine. The engine has water in it, and the longer I wait for these parts, the greater the risk of corrosion and engine damage.
The constant changes to the delivery date and lack of accurate information have been extremely frustrating. If you need parts quickly and want reliable shipping estimates, I would recommend buying from another company.
Reply from Partzilla.com2026-07-15
At the time the order was placed, multiple parts of this order were not in stock. This is indicated on the part page and again at checkout. The average lead time is listed on these parts as well. The shipping time begins after processing, when the order leaves our facility. Several updates for this order have been sent to the email on file, advising that the manufacturer has updated the ETA. At this time, at least one part is not in stock, however, we have issued a partial shipment as a courtesy. The remaining items will be shipped once they arrive. If you wish to modify your order, please reach out to us directly to do so.
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Kaitlyn Hayes · 1 review · Experienced 2026-07-14 ·
★★★★★
Got the part!
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mc · 2 reviews · Experienced 2026-07-13 ·
★★★★★
I was able to source parts that my…
I was able to source parts that my local dealership said were back ordered and at a better price.
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Hugh G Rexion · 2 reviews · Experienced 2026-07-08 ·
★★★★★
Outstanding mc parts house
Right parts!
In stock!
Right Price!
Fast shipping!
The zx14r is on her way to being back on the road. Their videos on fuel tank cleaning and pump rebuild are a huge help.
Easy to select which parts you need, fair pricing, and relatively quick shipping. Only downside I’ve found with them is the lack of decals. I’d rather get the decals than parts most of the time!
