Partzilla.com

Bad parts bad service!

I bought an engine rebuild kit the piston rings had 2 sets of top rings I spent days trying to explain to the seller that the rings wouldn’t work! He didn’t care he just hid behind his texting. Now he doesn’t respond. The timing chain had too much slack it was past the service limit it was new🤷‍♂️ front crank seal was too wide did not fit and had to buy a new one I had to buy a new timing chain in sprockets and rings $75 for the rings $60 for the sprocket chain seven dollars for the seal I’ll never buy from this company again

Great!

Had exactly the OEM part I needed for an older bike. Shipped quickly and received within couple of days

Great communication via chat support

Needed to contact support about an unavailable item in my order. I used the SMS chat support. i am typically skeptical about online chat support, but they were able to quickly articulate the issue and provide clear guidance on what would happen next. I appreciate this type of customer service.

Kind, Efficient, Helpful

Several people over the last few months have helped me with a few different orders. Recently I spoke with Brandon, out of Georgia (USA). He was patient and helpful after my long explanation of the order/issue and was able to provide insights into specific parts I was having trouble with getting ahold of. I have heard nothing but good things from the workers when inquiring about their position, and am looking into potentially interviewing for a position in this company!

Like that Partzilla stocks NOS OEM…

Like that Partzilla stocks NOS OEM parts.

Outstanding Customer Service

Our mechanic advised us to order a part from Partzilla; however, it did not resolve the issue because our mechanic gave us the wrong part number to order (deep sigh). We called and spoke with George, who provided exceptional customer service. He was extremely patient, informative and helped replace the order (PZ00230847) for the correct part. We are very grateful for the service George provided - it is rare and hard to find these days.

Great Service and Price!

I love partzilla. Been ordering from them for a while. Speedy customer service and happy to take care of you. Also great prices on oem parts!

Easily found the part I needed

Easily found the part I needed. The part was shipped quickly and received in good order and condition.

Amazing customer service Felix went…

Amazing customer service Felix went above and beyond to help me and make sure i had everything and it was the right part.

Fast and reasonable shipping of a small…

Fast and reasonable shipping of a small part that I needed. Good job

I have ordered parts from Partzilla several times

I have ordered part from Partzilla several times and always get it fast and it is always exactly what I ordered and need. Great customer service too. I will be ordering more the next time I need something for my Can-am Maverick. Thank you for having what I need at a good price and with fast shipping.

Mike in parts really went out of his…

Mike in parts really went out of his way to help me and ensure that we had the right machine to order correct parts because I have a factory Frankenstein bike its 06 artic cat dvx 250 but they used Kymco engines and brakes on that model, Mike was very knowledgeable and really worked to get down to ordering correct parts for my machine thanks Mike & partzilla for everything you have a new customer for life 👍 😉 thanks again guys

Outstanding Experience with Kelly B.

I engaged in a chat conversation with Kelly B. I had questions that were not easy to ascertain. The young lady was quite tenacious in her efforts to find the answers I was seeking. In fact, her efforts were outstanding. Such expertise and diligence, is rarely found these days. I did get what I needed and am quite happy with the interaction. I’ll look towards those folks moving forward, without a doubt. Too bad there are not more agents like Kelly. It would make many things a lot better when attempting to business both online, and in person as well. Thank you!!!

Quick Return, Great service

Ordering is quick and simple, as most places are. But what makes Partzilla stand out is how quick and simple their return process is. Julie was very kind and helpful.

Ordered parts on 4/6 with express…

Ordered parts on 4/6 with express shipping and 20 days later still nothing from them and no help at all from them in ordering me a new part. DO NOT ORDER FROM THEM.

The parts I receive when shopping at…

The parts I receive when shopping at partzilla are always correct and delivered in good time.

Easy to order

Easy to order, delivered quickly!

Fast shipper and the order was correct

Outstanding Customer Service That Sets The Standard

As a powersports business owner, I spend a lot of time sourcing, ordering, and returning parts, so customer service matters. I’ve consistently had positive experiences with the entire Partzilla support team, but today’s experience with Justin stood out. Justin handled every question and concern professionally, efficiently, and with an incredibly positive attitude. He was knowledgeable, transparent about Partzilla’s policies and procedures, and took the time to explain details that will help me with future orders and returns. He not only completed my returns smoothly but also shared useful information that will save me time moving forward. I’d also like to recognize Lynn, who I had the pleasure of speaking with afterward. Knowing she trained and now manages Justin says a lot about the quality of leadership behind the support team. Partzilla has clearly invested in building a customer support team that genuinely helps people. In a time when customer service often feels outsourced or overlooked, Partzilla - and especially Justin and Lynn - set the standard for how support should be done. Thank you again for making my job easier and for providing service that truly stands out.

Partzilla used to be perfect

Partzilla used to be perfect. But now they blocked you from highlighting and copying any part numbers from their website, totally unacceptable.