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金钱与保险

PENNYMAC

101 条评价

4.8101 条评价
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关于 PENNYMAC

数据更新
网站
www.pennymac.com
分类
金钱与保险
所在地
United States
状态
待认证
近 12 个月
101 条评价
差评回复率
75%(3/4 条)
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PENNYMAC靠谱吗?

PENNYMAC(www.pennymac.com)在 OK.one 的综合评分为 4.8 分(满分 5 分),基于本站收录的 101 条用户评价,属于金钱与保险分类,口碑优秀。好评高度一致,94% 的评价为 4 星及以上;商家回复了 75% 的差评。数据最后更新于 2026-08-10。

用户怎么说

k
karen · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·

与加布里埃尔和团队一起进行改装……

与 Gabriel 和 Penny Mac 团队一起完成这次改装非常简单、无缝。团队就流程的进展情况进行了良好的沟通,并回答了任何问题。 我肯定会与 Penny Mac、Gabriel 和团队再次合作。 谢谢你!

PENNYMAC 回复2026-08-05

Karen, We're so pleased to hear your refinancing process was easy and seamless! It's wonderful to know our team provided great communication and answered all your questions. We truly appreciate your kind words and look forward to assisting you again. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Nonye Aghanya · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·

与 Penny Mac Mortgage 成功团队合作是一次很棒的经历

与 PennyMac Mortgage Success 团队合作是一次很棒的经历! David Kim 和其他团队成员非常关注我的担忧,并帮助我实现了一个非常精简、成功的流程。谢谢你!

PENNYMAC 回复2026-08-05

Nonye, We are so pleased to hear about your positive experience with our team. We're glad we could help make your process streamlined and successful. Thank you for your kind words! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

S
Serena Copley · 写过 6 条评价 · 已认证 · 体验于 2026-08-04 ·

Pennymac 在结束的各个方面都很棒。

一切都很顺利,很快就结束了。

PENNYMAC 回复2026-08-05

Serena, We are so pleased to hear that your experience was smooth and efficient. Thank you for sharing your positive feedback! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Tiffany S. · 写过 1 条评价 · 已认证 · 体验于 2026-07-22 ·

优秀的客户服务

我的经历很棒,因为我的住房贷款流程中的所有各方都非常专业。该团队致力于在每一个环节为我提供帮助。罗斯致力于帮助我了解需要什么,并且总是对问题做出回应。我很感谢他在整个旅程中的指导。

PENNYMAC 回复2026-08-04

Tiffany, We're so pleased to hear about your positive experience with our team! It's wonderful to know that everyone involved was professional and committed to assisting you. We appreciate your kind words about the guidance provided throughout your journey. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

D
Dan Hutchinson · 写过 7 条评价 · 体验于 2026-08-04 ·

他们从未支付我的保险费用,因此他们可以购买新保单。

Pennymac 去年承担了我的抵押贷款。今年,他们给我发了一份通知,说我的房主(危险)保险已经过期,他们将代表我购买更昂贵的保险。事实证明,他们在接受贷款时甚至从未联系过我的保险公司。我的保险代理人甚至不知道自房子关闭以来抵押贷款不再由最初的公司持有。保险仍然有效,但只是勉强有效,因为*PENNYMAC 从未从托管账户支付账单*。 过去,我有过一些抵押贷款,每笔抵押贷款在第一年都由另一家公司承担,就像本例中所发生的那样。这是假设公司第一次未能完成所需的基本步骤。完全失去信任,我再也不会愿意与他们做生意了。

PENNYMAC 回复2026-08-04

Dan Hutchinson, We are truly sorry to hear about the difficulties you experienced with your homeowners insurance after your mortgage was transferred to us. We understand how frustrating it must be to discover that essential steps were missed, leading to concerns about your coverage and trust in our services. We value your feedback and would like to understand more about what happened to prevent similar situations in the future. Please text us at (805) 716-6348 so we can help get you connected with our team. We're always happy to help.

P
Paul Heister · 写过 1 条评价 · 已认证 · 体验于 2026-08-01 ·

过程很顺利

过程很顺利。劳伦和爱德华相处得很好

PENNYMAC 回复2026-08-04

Paul, We're so glad to hear that the process was smooth and that our team members were nice to deal with. Thank you for your kind feedback! We truly appreciate your positive review. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Jason Wood · 写过 1 条评价 · 已认证 · 体验于 2026-07-30 ·

总是很棒

PENNYMAC 回复2026-08-04

Jason, We're so glad to hear about your positive experience with our team! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

J
Jessika Marcial · 写过 2 条评价 · 已认证 · 体验于 2026-07-30 ·

反应很快

PENNYMAC 回复2026-08-05

Jessika, We are so glad to hear that our team was quick to respond to your requests. We look forward to continuing to service you. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

R
Robert Hanlin · 写过 1 条评价 · 已认证 · 体验于 2026-08-01 ·

您唯一值得拥有的员工……

你们唯一有价值的员工是玛格丽特,如果不是她出色的工作,我永远不会为了这次审查而长途跋涉。参与这笔交易的其他每个人都是无能且无用的,你应该给玛吉加薪并替换所有其他人

PENNYMAC 回复2026-08-04

Robert, We appreciate your valuable feedback regarding your experience. We are pleased to hear about the outstanding assistance you received from one of our team members. We are also addressing the concerns you raised about other aspects of your interaction. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

M
Melvin Ngwayah · 写过 2 条评价 · 已认证 · 体验于 2026-07-29 ·

我非常欣赏……的快速节奏。

我非常赞赏真正执行贷款流程的快速步伐。其次,在整个过程中他们都非常慷慨地对待我们。

PENNYMAC 回复2026-08-05

Melvin, We are so pleased to hear that the loan process was executed at a rapid pace and that our team was generous in their dealings with you throughout the entire process. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Kent Adkins · 写过 1 条评价 · 已认证 · 体验于 2026-07-21 ·

过程是如此简单

过程是如此简单。最初的贷款官员非常好相处,并且一直与我沟通,直到流程的下一步,这是一个不同的人。可以说,这也很容易且无痛。 我的结账时间实际上提前了,因为一切都很快就得到了批准。

PENNYMAC 回复2026-08-03

Kent, We're so pleased to hear that your loan process was easy and that your closing was moved up due to quick approvals. Thank you for sharing your positive experience! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

K
KEITH FULKS · 写过 1 条评价 · 已认证 · 体验于 2026-07-30 ·

服务周到

嗯,托马斯·瓦尔(Thomas Wahl)很棒,很高兴与他合作。他很有耐心,详细地解释了一切。他是你们公司的资产。

PENNYMAC 回复2026-08-03

Keith, We're so pleased to hear about your positive experience and that our team member was patient and professional throughout the entire process. Thank you for your kind words! We're always happy to help. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Ralph Memmen · 写过 2 条评价 · 已认证 · 体验于 2026-08-01 ·

整个过程非常简单

整个过程非常简单。索菲亚太棒了!所有参与的人都非常有帮助。除了文件的签署外,一切都在网上完成。那是在我们家做的。我强烈推荐彭妮麦克!

PENNYMAC 回复2026-08-03

Ralph, We are so glad to hear that the process was easy and that our team was helpful throughout. We appreciate you sharing your positive experience and kind words. Thank you for your recommendation! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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BRIAN MOODISPAUGH · 写过 1 条评价 · 已认证 · 体验于 2026-08-01 ·

体验很棒

体验很棒。尼古拉斯非常乐于助人,只要我提出任何问题,他都会回答我。我百分百推荐任何人使用 Penny Mac 来帮助他们获得住房贷款。

PENNYMAC 回复2026-08-03

Brian, We are so pleased to hear you had such a great experience. It's wonderful to know our team was so helpful and answered all your questions. Thank you for your recommendation. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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ERNEST ULLRICH · 写过 1 条评价 · 已认证 · 体验于 2026-08-01 ·

我对从…获得的服务感到满意

我对 PennyMac 团队提供的服务感到满意。该团队帮助我完成了整个过程,以获得我所需要的东西。

PENNYMAC 回复2026-08-03

Ernest, We're so happy to hear our team provided excellent service and helped you get exactly what you needed. We truly appreciate your kind words! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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CARMEN MACON · 写过 1 条评价 · 已认证 · 体验于 2026-07-28 ·

琥珀留在了物品的顶部……

Amber 一直掌握着完成我的申请所需的物品。

PENNYMAC 回复2026-08-03

Carmen, We're so glad to hear our team member provided excellent support with your application! We appreciate your kind words. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Ginger Sheridan · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·

保罗在整个过程中都非常乐于助人。

保罗在整个贷款过程中提供了很大的帮助。非常有耐心并且信息丰富。

PENNYMAC 回复2026-08-03

Ginger, We're so glad to hear that our team member was very helpful throughout your loan process. We appreciate you sharing your positive experience! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Ken C. · 写过 2 条评价 · 已认证 · 体验于 2026-07-07 ·

我在 PennyMac 的再融资经历

我在 PennyMac 的再融资经历自始至终都非常出色。整个再融资过程比我预想的要快得多,而且每一步都处理得专业高效。 我要特别感谢最初处理我申请的卡门·肯特 (Carmen Kent)。她知识渊博、反应敏捷、积极主动,总是让我了解情况,从一开始就使整个过程顺利、无压力。 我还要感谢卡门的经理查尔斯,他帮助我完成了申请。他的专业精神、对细节的关注以及对确保高效完成一切的承诺让我充满信心,相信我得到了良好的照顾。 卡门和查尔斯之间的团队合作非常出色,体现了 PennyMac 对卓越客户服务的承诺。如果您正在寻找一家重视效率、沟通和客户满意度的抵押贷款公司,我强烈推荐 PennyMac。感谢你们让我的再融资体验变得快速、顺利和愉快。五颗星!

PENNYMAC 回复2026-08-03

Ken, We are so pleased to hear about your outstanding refinancing experience. It truly makes our day to know that the process was completed quickly and professionally for you. We appreciate you highlighting the exceptional teamwork and communication you experienced, as we always strive for efficiency and customer satisfaction. Thank you for your wonderful feedback and for recommending us! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Jon Leclair · 写过 2 条评价 · 已认证 · 体验于 2026-08-01 ·

我本来可以去另一家公司......

我本可以去另一家公司,但因为轻松且没有压力而留在了 Pennymac。斯科特非常擅长快速轻松地处理回电,没有混乱,没有大惊小怪,从开始到结束都很棒。

PENNYMAC 回复2026-08-03

Jon, We're so happy to hear that your experience was easy and stress-free from beginning to end. We appreciate you sharing your positive feedback! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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KDM · 写过 1 条评价 · 已认证 · 体验于 2026-08-01 ·

很棒的快速服务

团队反应敏捷且快速。 20 天后我们就关门了。

PENNYMAC 回复2026-08-03

Hi there, We are so glad our team could provide such a responsive and fast closing experience for you. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.