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金钱与保险

PENNYMAC

101 条评价

4.8101 条评价
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关于 PENNYMAC

数据更新
网站
www.pennymac.com
分类
金钱与保险
所在地
United States
状态
待认证
近 12 个月
101 条评价
差评回复率
75%(3/4 条)
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PENNYMAC靠谱吗?

PENNYMAC(www.pennymac.com)在 OK.one 的综合评分为 4.8 分(满分 5 分),基于本站收录的 101 条用户评价,属于金钱与保险分类,口碑优秀。好评高度一致,94% 的评价为 4 星及以上;商家回复了 75% 的差评。数据最后更新于 2026-08-10。

用户怎么说

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Patricia Beal and Gavin Wince · 写过 1 条评价 · 已认证 · 体验于 2026-08-01 ·

让这次体验变得如此美妙的是……

让这次体验变得美妙的是,即使在犯错误的情况下,我们也对细节给予了足够的关注,很快就解决了我们最初开始走一条实际上行不通的特定贷款路径的问题,并且我们能够快速选择一条实际上也行得通的不同贷款路径。这是我人生中的一个重大转折点,我很高兴能与 Pennymac 以及他们出色的员工一起经历这段经历,这使这成为一次非常美妙的经历。

PENNYMAC 回复2026-08-03

Patricia and Gavin, We are so pleased to hear that our team's attention to detail and ability to quickly resolve issues made such a significant difference for you. It's wonderful to know that we could help you navigate different loan paths to find one that worked perfectly. We are thrilled to have been part of such a major turning point in your life. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Ron Combs · 写过 2 条评价 · 已认证 · 体验于 2026-07-30 ·

全方位专业

PENNYMAC 回复2026-08-03

Ron, We're so glad to hear you had such a positive experience with our team. Your feedback means a lot to us! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Priv.PanSy · 写过 2 条评价 · 已认证 · 体验于 2026-07-30 ·

意想不到的阁下

当我打电话时,只是为了获取有关可能的再融资的信息,肖恩·米盖尔(Sean Miguele)非常棒,他回答了我所有的问题,从不强迫我做任何我不想要的事情,他跟进并帮助我完成每一步,甚至帮助我获得了我最需要的再融资条款。在我决定进行再融资后,他在那里完成了所有的结账文件和信息,所以我从未感到迷失。再次感谢您,我们需要更多像您这样的客户服务。继续做好工作。 -罗布·B.

PENNYMAC 回复2026-08-03

Hi there, We are so pleased to hear about your positive experience with our team member. It is wonderful to know that we were able to provide you with the support and clear information you needed throughout your refinance process. We truly value your kind words and appreciate you recognizing the dedication we strive to offer every client. Thank you for sharing your feedback; it motivates us to continue delivering excellent service. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Shawnda · 写过 6 条评价 · 已认证 · 体验于 2026-07-30 ·

客户服务

PENNYMAC 回复2026-08-03

Shawnda, We're so glad to hear you had such a great experience with our customer service and team. Your feedback means a lot to us! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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George Findon · 写过 1 条评价 · 已认证 · 体验于 2026-08-01 ·

香农

香农和

PENNYMAC 回复2026-08-03

George, Thank you for your review. Your feedback means a lot to us. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Varun Bisht · 写过 1 条评价 · 已认证 · 体验于 2026-07-30 ·

简单、快速、透明

亨特是我们的信贷员,他是最好的。始终反应敏捷,沟通清晰,并牢记我们的最大利益。整个过程非常透明,一切都及时完成。

PENNYMAC 回复2026-08-03

Varun, We're so pleased to hear about your positive experience with your loan officer. It's wonderful to know that our team provided clear communication and had your best interest in mind throughout the process. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Jennifer S · 写过 1 条评价 · 已认证 · 体验于 2026-07-30 ·

从第一次通话开始

从第一次通话开始,梅纳就完美地解释了整个过程,一切都像他所说的那样顺利和简单。

PENNYMAC 回复2026-08-03

Jennifer, We're so glad to hear that the process was explained perfectly and went as smoothly and easily as described. We appreciate your kind words. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Carol · 写过 5 条评价 · 已认证 · 体验于 2026-07-30 ·

这次体验非常专业——

这次体验非常专业-非常感谢

PENNYMAC 回复2026-08-03

Carol, We're so glad to hear you had such a professional experience with us! Thank you for sharing your positive feedback. We truly appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Brian Minette · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·

简单又充满诚信

PENNYMAC 回复2026-08-03

Brian, We're so glad you found our approach simple and full of integrity. We truly appreciate your positive feedback! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Christopher Diaz · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·

海伦很棒,非常乐于助人,而且…

海伦非常棒,非常乐于助人和支持我们,并确保我们了解为我们的房屋再融资的每一步,将来肯定会再次与她合作。

PENNYMAC 回复2026-08-03

Christopher, We are so pleased to hear about your positive experience with our team member. It's wonderful to know that their assistance made the process smooth and efficient for you. We truly appreciate your kind words and recognition. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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GLEN TARRILLION · 写过 1 条评价 · 已认证 · 体验于 2026-07-30 ·

快速的服务很容易关闭而且很棒…

快速的服务,易于关闭,与优秀的人一起工作

PENNYMAC 回复2026-08-03

Glen, We're so glad to hear you had such a positive experience with our quick service and great team. Your feedback means a lot to us! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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April Anderson · 写过 1 条评价 · 已认证 · 体验于 2026-07-30 ·

与 Omar 在 PennyMac 合作是其中之一……

在 PennyMac 与 Omar 一起工作是我在购房过程中经历过的最好的经历之一。从一开始,他就知识渊博、反应灵敏、诚实,并真诚地致力于帮助我获得最好的贷款。 奥马尔在整个过程中始终表现出色。他非常努力地工作以确保尽可能获得最好的利率,代表我协商额外的贷方信贷,并花时间解释整个过程中的每一步。我总觉得他考虑到了我的最大利益,并为我辩护,而不是简单地处理贷款。 买房可能会带来压力,但奥马尔凭借他的专业精神、耐心和出色的沟通能力,让购房过程变得更加轻松。他总是反应迅速,积极主动地推动一切向前发展,从来没有让我觉得自己只是另一个客户。 如果您正在寻找真正关心帮助您并会不懈努力为您带来最佳结果的人,我强烈推荐奥马尔。我非常感谢他为帮助我实现拥有住房的梦想所做的一切。 奥马尔,谢谢你的奉献、辛勤工作和卓越的服务。您已经赢得了终身客户!

PENNYMAC 回复2026-08-03

April, We are so incredibly happy to hear about your exceptional experience during your home purchase. It truly makes our day to know that our team member's dedication, knowledge, and proactive approach made such a significant difference for you. We are genuinely committed to ensuring our customers feel supported and advocated for throughout the entire process, and we are thrilled that we could help make your dream of homeownership a reality. We deeply appreciate you sharing your positive feedback and for recognizing the hard work involved. We value your business and look forward to assisting you again in the future. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Glenn · 写过 2 条评价 · 已认证 · 体验于 2026-07-31 ·

我不喜欢

我不喜欢,因为它需要额外的时间才能关闭。好几次不同的人告诉我我们有所有文件。几天后,我听说 PennyMac 需要这个和这个文档。希望所有文件都在其中,但仍然需要一个多月的时间才能完成。

PENNYMAC 回复2026-08-03

Glenn, We appreciate you sharing your experience. We understand your frustration with the closing process taking longer than expected due to additional document requests. We are reviewing our internal communication and procedures to prevent similar delays in the future. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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MICHELLE MOSS · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·

Pennymac 团队与我保持联系

Pennymac 团队与我保持联系。他们在那里回答我的任何问题。这是一次很棒的经历。

PENNYMAC 回复2026-08-03

Michelle, We're so glad to hear our team kept in touch and was able to answer all your questions. Thank you for sharing your positive experience! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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TSB · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·

很棒的经历

与我合作的团队让一切变得非常顺利且无压力。 谢谢你!

PENNYMAC 回复2026-08-03

Hi there, We're so glad to hear that our team made your experience smooth and stress-free. Thank you for your kind words! We truly appreciate your positive feedback. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Ann Gloria Pabon · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·

过程

我不认为我想要在我的房子周围发生的事情不会发生,但它确实发生了,我想对康纳·凯勒(Conner Keller)帮助我完成文书工作表示感谢。

PENNYMAC 回复2026-08-03

Ann, We are so glad to hear that we could assist you with your paperwork. We appreciate you sharing your positive experience with us. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Bri · 写过 5 条评价 · 已认证 · 体验于 2026-07-30 ·

PennyMac 是一台运转良好的机器

PennyMac 是一台运行良好的机器。 这个过程进展顺利。 每一步都很容易完成。 系统设置良好,易于上传文档并与员工联系。 目前的交易是我的第三笔交易,非常棒。 客户服务、贷款处理和信贷员保持同步,并及时提供更新。当前的交易存在来自贷款机构的问题,该贷款机构从未在付费 HELOC 上重新传达其释放信息。 罗伯特·卡诺和凯瑟琳在解决该问题方面发挥了重要作用,并为承销商提供了完成批准的决议。 我强烈推荐 PennyMac 来满足您的住房抵押贷款需求。

PENNYMAC 回复2026-08-03

Bri, We are so glad to hear about your positive experience with us, especially as a returning customer for your third transaction! It's wonderful to know that our systems, staff, and overall process made each step easy for you. We truly appreciate your kind words about our customer service, loan processing, and the timely updates provided. Your recommendation means a great deal to us. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Chris · 写过 6 条评价 · 已认证 · 体验于 2026-07-28 ·

我们的信贷员

我们的信贷员雪莉·马奎纳(Shirley Maquina)非常棒!非常专业、风度翩翩、耐心。 我们有很多问题,她用我们能理解的语言回答了这些问题。留言时总是快速跟进。 让贷款过程如此顺利和轻松......希望我们能给她 10 颗星!

PENNYMAC 回复2026-08-03

Chris, We are so pleased to hear about your positive experience! It's wonderful to know that our team provided professional, personable, and patient service, making the loan process smooth and effortless. Thank you for sharing your kind words. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Douglas Case · 写过 1 条评价 · 已认证 · 体验于 2026-07-24 ·

约翰·哈克和维罗妮卡·道尔

当我有疑问时,很容易联系到 PennyMac 贷款部门的两位代理人 John Hacker 和 Veronica Doyle。当我申请时我不在州内,他们帮助解决了几个问题并很快得到了解决。我很欣赏他们对帮助客户的奉献精神。

PENNYMAC 回复2026-08-03

Douglas, We're so pleased to hear about your positive experience! It's wonderful to know that our team was easily contacted and helped resolve your issues quickly, even while you were out of state. We appreciate your kind words about their dedication. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.

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Christopher Mayfield · 写过 1 条评价 · 已认证 · 体验于 2026-07-29 ·

Pennymac 的伟大

他很友好,随时与我联系并提供新信息

PENNYMAC 回复2026-08-03

Christopher, We're so glad our team was friendly and kept you informed with new information. We appreciate your kind words! Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help.