Potensic

Great drone, excellent customer service!

I purchased a Potensic Atom in February 2024 after doing quite a bit of research. I thought the drone compared well with the comparable dji mini drones at a better price (I purchased a fly-more package on discount). I just wanted to get my feet wet with the world of camera drones and see if it was something I would actually use, so it was the right choice for me. I enjoyed the drone for about 9 months and was impressed with its capabilities. The video stabilization is very good, and the camera performs well, although it does suffer quite a bit in low light. The controller range is sufficient to reach out to the point where you will need to turn around due to battery, which is maybe 2-3 miles away. Unfortunately, about 9 months after my purchase, I was flying the drone over a large body of water when an issue occurred with the battery, and the drone lost power, crashing into the water. Obviously this was disappointing and frustrating, but I decided to contact Potensic support to see if they would help me out. They requested the flight log, which is transmitted from the drone back to your phone every time you fly, so they could review what happened. About a day after sending the log to them, they said they had reviewed it and determined the crash was due to an unexpected issue with the battery. They offered to send me a replacement drone and battery as a result. I think it says a lot that they both have a system in place to investigate issues like these and that they took the issue seriously, quickly offering a resolution. This is the only issue I've had with the drone, and while it was a major one, I was impressed with Potensic taking responsibility and offering to make things right. Looking forward to much more enjoyment from this wonderful little drone!

Drone gone forever!!

I was gifted this drone in May and I must say it looked FAB and the reviews were very supportive of the fact that this drone is a good buy and well made. in a nutshell the drone has not lived up to expectation, mostly not returning back and me having find it. I think somebody else left a review of the exact same problem. I don't fly the drone too high or far (150m out max and not too high) as it's not filled me with much confidence with the anxiety of getting lost. The batteries are always fully charged and I only fly for less than 15 minutes no more. I was looking forward to taking it away with me on holiday and that's not going to happen now as few days ago the drone lost signal AGAIN when up in the air as it normally does (not responding to commands) and failed to return back to me. The drone is now lost. I'm sure that the reviews, youtube videos are genuine and that I probably had a faulty unit. It's frustrating because now I have to replace the costly unit which was supposed to be a gift.

This drone exceeded expectations

This drone exceeded expectations! Everything works perfectly, and the quality is excellent. The setup process was quick and straightforward, making it beginner-friendly. Additionally, the customer service was responsive and helpful, ensuring a smooth experience. Highly recommended!

Drone is superb

Very good

Very good! Easy to use. Extremely stable and lightweight.

I think that great experience is to send to Europe from Europe

The drone meets my all expectations. I think it's a great experience to ship to Europe from Europe (Germany). This ensures a really short delivery time.

Fun to fly

Fun to fly. Good Price.

Awesome drone

Awesome drone! So much fun! Quick shipping! This is my first drone and could not be more impressed.

Dominic Salisbury美国 · 写过 4 条评价 · 已认证 · 体验于 2024-10-21 · 发表于 2024-11-04

Your customer service is great

Your customer service is great! Keep up the good work!!

The fast delivery

The fast delivery. The spare parts. And one very nice drone. You guys hit the mark with this one I appreciate it. Great good work, guys, keep it up.

I received exactly what was described

I received exactly what was described! The package arrived a day sooner than what was estimated at the time the order was placed. The package arrived in excellent condition and the contents were all in perfect condition.

I got this drone on Ebay it the best…

I got this drone on Ebay it the best thing I ever done had lot of cheap China drone from China like e88 e99 L900 and these had no gps until I got the LYZRC L900 good drone to lean to fly and get use to as they can only fly in level 3 / 4 wind resistance and found it hard to bring drone back agast the wind but it teaches you some good lesson now I have the Pontensic Atom 3sub 249 drone it out class anything I had or tried and in par with dji mini 3 Pro if not better we'll done Pontensic you did it I would love Night light on next model please can't wait till u bring out a replacement for the Pontensic Atom 3 it run at level 5 wind resistance really good like the dji but better it would be Very good if pontensic had night light as standard

For a first time pilot

For a first time pilot, it was so easy. Thanks for the great instructions and YouTube.😂🤣👍🏻 good enough camera for me you could always make a better one and it could cost a lot more pricewise. This is the best one going. Anybody would love to experience.👍🏻👍🏻👍🏻🇨🇦

Michael Gilbert美国 · 写过 1 条评价 · 已认证 · 体验于 2024-09-23 · 发表于 2024-10-07

I like the Atom 3 Axis

I like the Atom 3 Axis, it has a solid build quality for a lower price drone. The app for flying seem OK, I wish it had a custom control layout option! I like the right control to be forward/reverse & right/left turn, that is how I have my Mini Pro 4 setup.

Love it! Only one criticism

Great drone! App is great. Easy to fly with the awesome controller. Gimbal works very well. Would give it 4.5 stars only because the camera video seems a bit grainy. That is my only complaint.

First time Drone operator.

As a first time drone operator I found the Atom SE to be easy to get up in the air. I see this Drone as all I want. The EIS camera is excellent for me and not needing the gimble camera. I don't do YouTube videos or quality video. More of a big boy toy but I can see some actual use in the future.

Shipping was quick and the drone was…

Shipping was quick and the drone was easy to setup. And… it flies great and’s has awesome features!!!

Controller doesn't hold a charge - Now fixed

Final Update: I finally received my replacement Potensic drone controller, and very happy to report the new controller is working fine. It holds a charge, and I was able to successfully pair my drone to my phone potensic app, so very excited about getting familiar with how to use and navigate the drone. I increased my rating from 2 to 3, and then from 3 to 4 due to the fact that although slow Potensic support did indeed address my faulty controller, and I am very satisfied with the support. I would have rated them a 5 as the drone is nicely built but would like to see better quality control to avoid frustration of receiving a faulty controller. The important take away is Potensic supported their product and made me whole and this is what customers expect, so I will indeed be purchasing a few more of these for my family for Christmas. Now can't wait to use the drone and take some video's and pictures. Thank You Potensic support for making me whole and fixing my problem! Updating my post regarding Potensic support. Didn't realize the support center was closed or on skeleton crew for a week due to company event, so had some delays in my correspondence. Now that they are back getting momentum on my problem, they are sending me a replacement controller, as the one I have does not hold a charge. As a result I am changing my rating from a 2 to a 3, and will elevate again once I receive the replacement controller and it works. A true test of a company's commitment to excellence isn't in their brand, or how many products they sell, its how they treat their customers when things are not right, and thus far, although delayed, I feel like my issue will be resolved, as I am greatly looking forward to using my drone. If the drone works well, will definitely be purchasing 2 more for my family for Christmas based on this experience. Commenting on the Potensic support response. First thanks for acknowledging the post. I have responded back to the potensic support via email with additional information including a video of the controller not holding a charge and not being able to power up, but have not heard back from support since then. Would like to be able to use the drone, so hoping this gets resolved soon. Thank You! The drone arrived and the controller does not hold a charge. I submitted a support request to the Potensic team on Sunday 9/29 just heard back this morning. I've tried several different chargers, different cables, all with the same results. I see the 1st two dots light up like it charging, but the controller never powers up even after charging all night. So haven't been able to use the drone since it arrived.

I purchased a Potensic Atom 3-axis on…

I purchased a Potensic Atom 3-axis on 9/14/24 and it arrived while I was on business travel. Was very excited to open the box and learn how to use the drone, as I have damage to my roof from Hurricane Helene. Much to my surprise the controller that comes with the drone will not hold a charge. I see the 2 bars blinking, but never fully charges. So haven't been able to use the drone. The reason for the 1 rating is I followed the instructions and submitted an email to Potensic support but other than the automatic email have received no response. Hoping this can be resolved, and I was planning to purchase additional drones for my family for Christmas thus far not happy, but will hold out another day to see if they respond.

Doug London美国 · 写过 1 条评价 · 体验于 2024-08-24 · 发表于 2024-09-13

Bizarre customer service

Update: My Potensic Atom did not function right from the start. Potensic states they have a 30 day hassle free return period for whatever reason. I reported the defect 10 days after purchasing. They refused to accept the return of the defective drone even after I went to extent of sending photos and videos which should never be asked for to start with. This is false advertising. All buyers beware Potensic does not honor their 30 day hastle free return agreement if my experience is the norm. What is worse is they were rude to me on top of this. There are equally good drones on the market. It is better to use another company that honors their return agreement and treats customers more courteously. You don't want to disappoint your child or have your business disrupted with this kind of experience. At this point even paying for a new drone would not compensate for the bad experience. As you can see below from their reply to this original post they told me to take a video with no offer to return. Their reply here on my post is evidence if readers have any doubts on my comments about their customer service. Original post: I bought a Potensic atom drone with a gimbal camera. The camera arrived broken. A week and a half later I wrote to Potensic The representative asked me to make a personal handwritten drawing of the drone, which is way out of line!, he/she wanted logs, detailed photos of the entire drone. I sent all he/she asked minus me making personal drawings. After that another email followed saying he wanted me to send my memory card to see if I had broken the camera myself. I said I would like to send the drone back for them to look at it and would be happy to pay for postage and they could make a decision as to what to do with the drone in hand. I was polite. I am a university professor not a kid. This was the worst and most unusual experience I have had with any customer service. Their guarantee on their website: I quote they state a hassle free "30-Day Money-Back Guarantee for Any Reason Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Potensic’s warehouse for inspection, the refund process will begin" You can check the website yourself.