Preston Baker

Wow, thank you so much for this amazing feedback! We’re so pleased Angela could turn a challenging sale into such a success and make the whole process feel smooth and supported. She’ll be thrilled to hear her professionalism and dedication made such a difference. We really appreciate your recommendation and are so glad you felt in safe hands throughout!

Thank you so much for your kind words! We’re thrilled to hear that Gemma’s local market knowledge and support made such a positive impact on your experience. We really appreciate your recommendation! Thank you.

Thank you so much for taking the time to share your experience! We’re delighted to hear that selling your home with Preston Baker was such a positive journey. Jess will be thrilled to know her local knowledge and proactive approach made such a difference, and Julie will really appreciate your kind words about her updates and support. We’re so pleased everything went smoothly and that you felt well looked after throughout. Wishing you all the best in your new chapter, and thank you again for the wonderful recommendation!

Thank you so much for sharing your experience John. We’re so pleased to hear that, despite such a challenging process, Gemma was there to support you every step of the way. She’ll be delighted to know her persistence and commitment helped keep things moving and ultimately got your sale across the line. We really appreciate your kind words — and we’re wishing you a much smoother journey in your new home! — The Preston Baker Team

Hi Paul, Thank you so much for your lovely review. We’re delighted to hear Gemma provided such exceptional service throughout your sale. Her determination to quickly secure a new buyer and keep everything on track during a challenging chain really shows her dedication to her clients. We’re so pleased she could help you reach completion successfully — wishing you all the best in your next chapter! — The Preston Baker Team

Hi Kathleen, Thank you so much for your kind words and recommendation! We’re delighted to hear that Gemma made your selling experience such a positive one. She’ll be so pleased to know her support and guidance were appreciated throughout the process. Wishing you all the best for the future! — The Preston Baker Team

Hi Vineeta, Thank you so much for your kind words and recommendation! We’re delighted to hear you had such a positive experience selling your Headingley property with us. Jess and Julie will be thrilled to know their knowledge and support helped make the process smooth and successful. We really appreciate you taking the time to share your feedback — wishing you all the best in your next chapter! — The Preston Baker Team

Thank you so much for your wonderful review! We’re thrilled to hear that Jayne made your selling experience smooth, efficient, and even enjoyable. Her dedication and personable approach really make a difference, and she’ll be delighted to know her efforts were so appreciated. Georgia will also be pleased to hear your kind words. We’re so glad the whole process went quickly and smoothly, and we really appreciate your recommendation — we’d be delighted to work with you again in the future! — The Preston Baker Team

Hi Maria, Thank you so much for your lovely review! We’re delighted to hear that Jayne made such a positive impression throughout your purchase. She’ll be so pleased to know her support was appreciated. Thank you for your kind recommendation — and we wish you all the best in your new home! — The Preston Baker Team

Hi Emma, Thank you so much for sharing your experience! We’re delighted to hear that Gemma went above and beyond to support you throughout your sale, even during challenging moments. It’s also great to hear that our mortgage team could help navigate your situation successfully. We really appreciate your kind words and recommendation!

Hi Rachael, Thank you so much for your wonderful review! We’re thrilled to hear that both Gemma Duxbury and Gemma Carter made such a positive impression throughout your buying and valuation experience. We really appreciate your kind words and recommendation, and we’d be delighted to work with you again in the future!

Thank you so much for your kind words, Rick! We’re delighted to hear that Gemma’s professionalism, knowledge, and communication made such a positive impression. We really appreciate you taking the time to share your experience! — The Preston Baker Team

Thank you for taking the time to share your feedback. We’re very sorry that our fees came as a surprise and understand that transparency around costs is important. We appreciate your feedback and the opportunity to improve our service. Kind regards, Team Preston Baker

Thank you for sharing your feedback, Alison. We’re very sorry to hear about your experience and that our communication did not meet your expectations. This is certainly not the standard of service we aim to provide. We would welcome the opportunity to discuss this further and see how we can address your concerns. Please feel free to contact us directly so we can review the situation and improve where possible. — The Preston Baker Team

Thank you for taking the time to share your experience. We’re very sorry to hear that we didn’t respond to your calls as expected — this is certainly not the level of service we aim to provide. We understand your frustration and would welcome the opportunity to discuss what happened so we can address the issue and improve our communication going forward. Please feel free to contact us directly. — The Preston Baker Team

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, especially as a first-time buyer, and that our communication did not meet your expectations. This is not the level of service we aim to provide, and we understand how frustrating it must have been to feel like you were chasing updates. Your comments are taken seriously, and we will review our processes to ensure we improve the experience for all buyers. If you would be willing, please contact us directly so we can discuss this further and see how we can address your concerns. — The Preston Baker Team

Thank you for your feedback, I would like to address each point. When we listed your property, you instructed us on the Wednesday and we moved appointments to get the photographer to you on the Thursday as you wanted to be live for the weekend due to finding a property you would like to buy. We discussed the property launch however you were keen to get viewings booked in immediately due to finding another property and our property launch strategy is to market for 2 weeks and conduct the launch with multiple people, this was not your preferred method of marketing. We agreed to collect keys when the viewing took place, this cancelled and so we collected keys on the same day following a conversation with you. Viewing feedback can sometimes take time to obtain, however we should be communicating with our clients if we are unable to get hold of viewers, I have noted this and will pick this up with the team. The viewer advised on the viewing that she would be making an offer but came back to our agent to advise "on reflection the property is too close to the main road with having a toddler". It is unfortunate when viewers change their minds I understand. I am disappointed that you feel that the service has been consistently poor over the 3 weeks that you have had your house on the market, I will ensure the team see this feedback and work together to improve the service you receive.

Superb review, thank you for taking the time to post!

Great to hear you had a fab service from Jess! Thanks for posting!