PromGirl.com

We're sorry to hear you left feeling this way — frustration like this is never how we want a girl's experience with us to end, and we don't take it lightly. We do our best to be upfront about our policies so no one feels caught off guard, but we know they don't always land the way someone hoped, and that's genuinely disappointing on both sides. If there's more to the story, we'd truly want to hear it. Thank you for taking the time to tell us how you felt. We hope you find exactly what you're looking for. XO, PromGirl 💖

Thank you so much for this glowing review! We're so happy to hear your granddaughter's HOCO dress arrived right on schedule, beautifully packaged, and even more stunning in person than online. Preorder pieces are always worth the wait, and we love that this one was! It also makes us so happy to hear you found such great value with us. Thank you for trusting PromGirl for such a special occasion, and we hope your granddaughter has an amazing homecoming! XO, PromGirl 💖

Thank you for your wonderful review! We're so happy to hear your dress was amazing for prom, fit perfectly without any alterations, and arrived so quickly. It's great to know we could help make your last-minute shopping stress-free! We hope you had an unforgettable prom, and we look forward to helping you find your next special occasion dress. XO, PromGirl 💖

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating return and exchange issues can be. Our return options and associated fees are outlined in our return policy before purchase, and we strive to keep customers informed throughout the process. We regret any confusion regarding the communication about your return and understand how disappointing that must have been. Your feedback is important to us, and we've shared your concerns with our team as we continue working to improve our processes and the customer experience. XO, PromGirl 💖

Thank you so much for your wonderful review! We're thrilled to hear you loved the quality and tailoring of your dresses and were able to find not one, but two wedding dresses at such a great value. Knowing you found our quality to stand out compared to other online retailers means so much to us. We truly appreciate your support and wish you all the best on your special day! XO, PromGirl 💖

Thank you so much for your wonderful review! We’re thrilled everything worked out so perfectly—from finding the last dress in your size to saving money compared to the bridal salon. It sounds like it was meant to be! We’re so glad your dress arrived quickly and in perfect condition, and we’re honored to have been part of such a special occasion. Thank you for choosing PromGirl! XO, PromGirl 💖

Thank you for your feedback. We're so glad to hear you loved the dress and that it looked gorgeous! We're sorry to hear your delivery did not arrive as expected despite selecting expedited shipping. We understand how important timing is for special occasions, and we appreciate you sharing your experience. Your feedback helps us continue working to improve our service. XO, PromGirl 💖

Thank you so much for your kind review! We're delighted to hear you loved your dress and that it arrived quickly, and met your expectations for quality. We truly appreciate your recommendation and look forward to helping you find the perfect dress again in the future! XO, PromGirl 💖

Thank you for your wonderful review! We're so happy to hear your dress fits perfectly. There's nothing better than finding a dress that feels like it was made just for you! We truly appreciate your support and hope you enjoy every moment in your dress. XO, PromGirl 💖

Thank you for your thoughtful feedback. We’re so glad you loved the quality and thought the dress was gorgeous, but we’re sorry the fit and length did not meet your expectations. Because sizing can vary by designer and style, we recommend using the specific size chart provided on each product page. We also understand your concerns about the return and exchange timeframe and will share your feedback with our team. XO, PromGirl 💖

Thank you so much for your kind review—and greetings to Croatia! We're thrilled to hear you had a great experience shopping with us. Your support means the world to us, and we hope you love your dress for your special occasion. Thank you for choosing PromGirl! XO, PromGirl 💖

Thank you so much for your kind review! We're thrilled to hear your dress arrived quickly and that you loved the quality. It's wonderful to know the fit was perfect, too! We truly appreciate your support and hope to help you find your next perfect dress in the future. XO, PromGirl 💖

We’re very sorry to hear about your experience and understand how disappointing this was, especially with such an important event and travel plans. Our expedited shipping options are calculated in business days, with processing time and carrier transit time outlined during checkout. That said, we understand how frustrating it is when expectations for delivery timing don't align, particularly after selecting the fastest available shipping option. We’re also very sorry to hear about your interaction with our customer service team. The level of service you described is not the experience we strive to provide, and we sincerely apologize if you felt dismissed or if the call ended abruptly. We appreciate you sharing your feedback and will be sure to pass it along to our team as we continue working to improve both our communication and overall customer experience. XO, PromGirl 💖

Thank you for your wonderful review! We’re so happy to hear your order arrived on time and that the dress was beautiful, exactly as described, and fit so well. We truly appreciate your support and are honored to have been part of your special occasion! XO, PromGirl 💖

Thank you so much for your wonderful review! We're thrilled to hear you loved your dress and that it was exactly as pictured, with the beautiful color, stunning details, and a perfect fit. Knowing it made you feel so pretty is the best compliment we could receive! Thank you for choosing PromGirl—we hope to help you find your next perfect dress in the future! XO, PromGirl 💖

Thank you for your wonderful review! We’re so happy to hear your dress arrived quickly and that you loved both the quality and the beautiful Gold LaDivine J890. It’s even better to know you received so many compliments throughout the night! We truly appreciate your support and can’t wait to help you find your next perfect dress. XO, PromGirl 💖

We’re sorry to hear the gown did not fit as expected. We understand how frustrating and disappointing that can be, especially after taking professional measurements and finding the dress was significantly too small in one area. Some styles are designated as final sale and are not eligible for return or exchange, as noted on the product page prior to purchase. While we understand your disappointment with this policy, it is applied consistently to all final sale items. We appreciate your feedback and are sorry this experience did not meet your expectations. XO, PromGirl 💖