PromGirl.com

We’re sorry to hear the dress did not meet your expectations. We understand how disappointing that can be, especially when shopping for an important event. Our return policy, including store credit in place of refunds, is outlined on our site prior to purchase, but we recognize that this policy may not work for every customer. We appreciate your feedback and will share it with our team as we continue evaluating ways to improve the customer experience. XO, PromGirl

We’re sorry to hear about your frustration and appreciate the opportunity to clarify. The shipping method selected at checkout was Expedited 2–3 Business Days, not next-day delivery. Since the order was placed on Saturday, processing began on the next business day, and the package was delivered on April 16th within the selected shipping timeframe. We understand how disappointing delays can feel when you’re eagerly awaiting an order, and we regret that your experience with our customer service team left you feeling unheard. Your feedback is important to us, and we will share it with our team as we continue working to improve communication and the overall customer experience. XO, PromGirl

Thank you for your amazing review! We’re so happy to hear your daughter received so many compliments and that everything worked out perfectly, especially with such a last-minute order. It’s wonderful to know the fit was perfect and the shipping was fast. We truly appreciate your support and can’t wait to have you shop with us again! XO, PromGirl

Thank you for your wonderful review! We’re so happy to hear the dress arrived even earlier than expected and that it was absolutely beautiful. It’s great to know the alterations were minimal and that the final fit worked out so well for your granddaughter. We truly appreciate you sharing the sizing details as well—they can be very helpful for other shoppers. XO, PromGirl

Thank you for your wonderful review! We’re so happy to hear your daughter’s dress arrived so quickly and was exactly as pictured. It’s great to know the fit was perfect and that she looked amazing in it. We truly appreciate your support and are honored to be a part of such a special occasion. We look forward to helping you again in the future! XO, PromGirl

Thank you for your wonderful review! We’re so happy to hear you were able to get the exact same dress at such a great value, and even more importantly, that your daughter loved it. We truly appreciate your patience with shipping and are thrilled it was worth the wait! XO, PromGirl

Thank you for your wonderful review! We’re so happy we could help turn things around after your experience with the local store. It’s great to hear the dress arrived quickly and that everything worked out perfectly. We truly appreciate your recommendation! XO, PromGirl

Thank you for your review! We’re so glad the dress arrived quickly in time for your prom and that you loved how beautiful it looked. It’s great to hear the fit was true to size, too! XO, PromGirl

Thank you for your kind review! We’re so happy to hear your daughter’s dress was beautiful and that she turned heads at prom—that’s exactly the moment we love being part of! XO, PromGirl

We’re sorry to hear you were disappointed with your experience. At the time this order was placed in 2024, duties and taxes for international orders were the responsibility of the customer and this was outlined in our international shipping policy prior to purchase. We understand unexpected import charges can be frustrating, which is why we’ve since updated our checkout process for many international orders to collect these fees upfront whenever possible for greater transparency. We appreciate your feedback and are sorry this experience did not meet your expectations. XO, PromGirl

We’re sorry to hear you were disappointed with your experience. Our return policy, including return shipping costs and store credit in place of refunds, is outlined on our site, but we understand how frustrating this can feel, especially after returning an item promptly. We truly appreciate your feedback and will share it with our team as we continue evaluating ways to improve the customer experience and policy clarity. XO, PromGirl

Thank you for your review! We’re so happy to hear the fit was great and that you have one happy teenager—that’s exactly what we love to hear! XO, PromGirl

Thank you for your review! We’re so glad your dress arrived quickly and that you loved it! XO, PromGirl

Thank you for your wonderful review! We’re so happy to hear the dress fit great and looked exactly as expected. It means so much to know you loved it and would recommend our site to others! XO, PromGirl

Thank you for your feedback. We always encourage customers to review our return policy prior to purchasing so there are no surprises, and we understand how important clear expectations are when shopping online. XO, PromGirl

Thank you for your review! We’re so glad to hear you found our site easy to navigate. We work hard to make shopping as simple and enjoyable as possible. XO, PromGirl

We’re sorry to hear about your experience and understand how upsetting this must have been, especially with prom being such an important event. Some styles on our site are marked as final sale or have limited exchange availability, which is outlined on the product page prior to purchase. We understand how frustrating it is when a size adjustment is needed and the options are limited. We truly appreciate your feedback and are sorry this experience left you disappointed. Your comments will be shared with our team as we continue working to improve the customer experience. XO, PromGirl

hank you for your amazing review! We’re so happy to hear you loved your dress and had a great experience with shipping as well. It means so much to know you enjoyed the quality and found our store so cute! XO, PromGirl

Thank you for your wonderful review! We’re so happy to hear you loved the dress and had such a smooth experience with your exchange. It’s great to know our team was able to assist quickly and that everything—from shipping to packaging—met your expectations. We truly appreciate your recommendation and your kind words about the quality! XO, PromGirl

Thank you for your kind review! We’re so happy to hear your dress arrived in perfect condition and that the fast shipping made the experience even better. Making dress shopping easy and fun is exactly what we aim for! XO, PromGirl