PromGirl.com

Thank you for your lovely review! We’re so happy to hear everything was perfect—from the fast delivery to your beautiful dress. It means so much to be part of such a special occasion like your wedding. XO, PromGirl

Thank you for your wonderful review! We’re so glad to hear your custom gown exceeded your expectations and that you loved the intricate detail. It’s great to know the quick shipping was a pleasant surprise too. XO, PromGirl

Thank you for your review! We’re so glad to hear the dress was exactly as pictured and that the fit was great—that’s always our goal. XO, PromGirl

Thank you for your amazing review! We’re so happy to hear you had such a great prom dress shopping experience with us. It’s wonderful to know your questions were answered quickly and that the dress—and even the packaging—exceeded your expectations. We truly appreciate your support and can’t wait to help you shop again in the future! XO, PromGirl

Thank you for your review! We’re so glad to hear the dress arrived even faster than expected and that you’re happy with the quality and fit. That’s exactly what we love to hear! XO, PromGirl

We’re truly sorry to hear how frustrating this experience has been, especially when you took the time to measure and plan ahead. We understand how disappointing it is when a dress doesn’t fit as expected and timelines are tight. Our return policy, including store credit in place of refunds, is outlined on our site, but we completely understand how this can feel limiting in situations like yours. We also regret that your interaction with customer service added to your frustration—that’s not the experience we want for our customers. We appreciate you sharing this feedback and will be sure to pass it along to our team as we continue working to improve both our product expectations and customer experience. XO, PromGirl

We’re so sorry for the stress this has caused, especially with prom coming up—that’s completely understandable. The dress you selected was listed as a pre-order style with an expected ship date of 4/30, which is why it has not shipped yet. We do our best to clearly note these timelines on the product page so customers can plan accordingly, but we understand how easy it is to miss and how important timing is for prom. XO, PromGirl

Thank you for your review! We’re so glad you loved the dress—nothing makes us happier than hearing that. XO, PromGirl

We’re sorry to hear the dress didn’t meet your expectations, especially with the fit and shedding—that’s certainly not the experience we want for our customers. We also understand how frustrating the return process can feel, particularly if the policy wasn’t clear at the time of purchase. Our return policy, including store credit, is outlined on our site, but we recognize how important transparency is when making a purchase decision. Your feedback is incredibly valuable, and we’ll be sure to share it with our team as we continue working to improve both product quality and the customer experience. XO, PromGirl

We’re sorry to hear about your frustration and completely understand how important timing is, especially when you’re trying to order a new dress quickly. Our return process and store credit timeline are outlined in our policy, but we hear your feedback and understand how this can feel limiting when you’re on a deadline. We truly appreciate you sharing this and will pass it along to our team as we continue to evaluate ways to improve the experience. XO, PromGirl

Thank you so much for your wonderful review! We’re thrilled to hear your daughter loved her dress and received so many compliments—that’s what it’s all about. We’re also so glad the quick delivery was a great surprise! We truly appreciate your support and are honored to be your new go-to for dresses. XO, PromGirl

Thank you for your feedback. We’re glad to hear the dress arrived quickly and that you found it beautiful, but we’re very sorry it didn’t fit as expected. We understand how frustrating that is, especially when sizing up didn’t resolve the issue and the next size was unavailable. Our sizing can vary by style, and we always recommend reviewing the specific size chart provided on each product page, but we recognize that this doesn’t always guarantee the perfect fit. We also understand your concerns regarding our return policy and how limiting that can feel in situations like this. We truly appreciate you taking the time to share your experience and will pass your feedback along to our team as we continue working to improve both fit guidance and the overall customer experience. XO, PromGirl

Thank you so much! We’re so glad you loved the quality and that your dress arrived quickly. We appreciate your kind words! XO, PromGirl

We’re sorry to hear the sizing didn’t work out and understand how frustrating that can be. Our return policy, including when items are eligible for store credit, is outlined on our website so customers can review it before purchasing. We appreciate your feedback and will share it with our team as we continue to evaluate ways to improve the experience. XO, PromGirl

Thank you so much! We’re so glad your dress arrived quickly and that you love it! XO, PromGirl

Thank you for your feedback! We're glad your order arrived safely, and we appreciate the suggestion on packaging—we’ll definitely share this with our team as we continue to improve. XO, PromGirl

Thank you so much for your kind words! We’re so glad to hear the dress exceeded your expectations and arrived right on time. It means a lot to us that you loved the quality and overall look. XO, PromGirl

Thank you so much! We’re thrilled to hear the dress was perfect and exactly what you expected. So glad you loved the quality! XO, PromGirl

We’re really sorry to hear about your experience and understand how frustrating this must have been, especially when you were expecting a straightforward exchange. Our goal is always to make the process as clear and smooth as possible, and it’s disappointing to hear that communication fell short in your case. Exchanges do follow a specific process to ensure the replacement item is reserved and shipped correctly, and we’re sorry for any confusion around how your return was handled. We truly appreciate your feedback and will be sure to share this with our team as we continue working to improve both our communication and overall customer experience. XO, PromGirl

Thank you so much for your thoughtful review! We’re thrilled to hear your daughter’s prom dress arrived so quickly and was exactly what she wanted. That’s exactly the experience we strive for, and we’re so glad we could deliver for such a special moment. XO, PromGirl