PromGirl.com

The dress was true to size. Was delivered as expected and the material was amazing. Would definitely buy from here again!!! 10/10 experience

Thank you for your patience and for planning ahead—we’re so glad it paid off! We love hearing that the dress was worth the wait and that you’re excited to wear it to your senior prom. Have the most amazing time! XO, PromGirl

Thank you so much! We’re so glad everything arrived as expected and in time for prom. Hope she has the most amazing weekend—you’ll have to let us know how it goes! XO, PromGirl

We’re sorry to hear you were disappointed with your experience. We take authenticity very seriously and stand behind the designers we carry. We understand how frustrating it can be when a dress doesn’t meet expectations, and we appreciate you sharing your feedback. Our return policy, including how refunds and credits are handled, is outlined on our site and during checkout so customers can review it prior to purchasing. We’ll be sure to share your comments with our team as we continue working to improve both product presentation and the overall experience. XO, PromGirl

Thank you so much! We're thrilled to hear you loved the quality and that everything arrived right on time. We can’t wait to have you shop with us again! XO, PromGirl

We’re sorry to hear about your frustration and understand how important timing is for special events. This dress was ordered as a custom order style, which has an estimated ship date of March 27th as noted at the time of purchase. Custom styles require additional production time before they are ready to ship. We understand the anticipation while waiting for a special dress and appreciate your patience as the designer completes the order. XO, PromGirl

Thank you so much for the wonderful review! We’re thrilled to hear the dress arrived quickly, fit perfectly, and met your expectations for quality. Great tip about taking measurements—it really helps ensure the best fit. XO, PromGirl

We’re sorry to hear the fit didn’t work out and that the return process felt challenging. We understand how frustrating that can be and appreciate you sharing your feedback with us. XO, PromGirl

Thank you so much! We’re thrilled to hear you love the dress. Best of luck at your pageant—we’re sure you’ll look amazing! XO, PromGirl

Thank you! We’re so glad you loved the dress and that it arrived quickly. XO, PromGirl

Thank you for your thoughtful feedback! We're so glad to hear the exchange process was smooth and that you loved the quality of the dress. We're sorry the sizing didn’t match the measurements as expected, but we appreciate you sharing that experience. XO, PromGirl

We’re so glad you took the leap with us! It means so much to hear that our communication helped put your mind at ease—and even more that you love your beautiful dress. We’d be honored to help you again anytime! XO, PromGirl

Thank you so much for coming back to us for a second dress! We’re thrilled to hear you love the quality and that shipping was right on time. We truly appreciate your continued support! XO, PromGirl

We love hearing that! So glad it was a perfect fit with no adjustments needed—that’s the best feeling. Thank you for choosing PromGirl! XO, PromGirl

Wow—thank you for the amazing review! We’re so happy the dress was perfect and just like the picture, and that it arrived super fast. Your trust means everything to us! XO, PromGirl

We’re so glad you took the leap with us! Hearing that your dress arrived fast, in perfect condition, and that you absolutely love it makes our day. Thank you for the trust—and for the amazing energy! XO, PromGirl

We love hearing that! So glad the size guide worked perfectly and that you were able to save £200 on the exact same dress—that’s a win! Thank you for sharing your experience. XO, PromGirl

Thank you so much! We’re thrilled the dress fit your daughter beautifully and that you felt great about the value. We appreciate your kind words! XO, PromGirl

We’re so happy everything worked out! So glad our team could help ease your worries and get your order on the way quickly. Love hearing the dress and shoes were great quality—have the best time at prom! XO, PromGirl

Thank you! We’re so glad you had a positive experience—we truly appreciate your support! XO, PromGirl