PromGirl.com

Thank you so much for your wonderful review! We’re thrilled to hear you found the perfect dress while saving so much compared to boutique pricing. Offering beautiful, high-quality dresses at more accessible prices is exactly what we strive for. We truly appreciate your support and are so happy PromGirl could be part of your special occasion! XO, PromGirl

Thank you for your feedback. We’re glad to hear our team was able to respond quickly and communicate clearly. We’re very sorry the dress arrived with an issue—that’s not the quality we aim to deliver. We appreciate you bringing this to our attention and will be sure to share it with our team as we continue working to improve. XO, PromGirl

Thank you for your wonderful review! We’re so happy to hear the dress arrived faster than expected and that it was beautiful and fit so well. It’s great to know you were impressed with the quality, too. We truly appreciate you sharing your experience and are so glad you’re happy with your purchase! XO, PromGirl

Thank you for your wonderful review! We’re so happy to hear the dress was gorgeous, high quality, and exactly as pictured. It’s great to know shipping was fast and your overall experience was a great one. XO, PromGirl

Thank you so much for your wonderful review! We’re thrilled to hear your dress arrived safely to the Netherlands and that you loved the quality, packaging, and overall look. It’s also great to know our team was able to provide quick and helpful communication along the way. We’re so happy we could be part of your special day—it truly means a lot to us. Thank you for your recommendation! XO, PromGirl

We’re sorry to hear this was your experience. That’s certainly not the standard we aim to provide. Our return policy is outlined on our site, but we understand how it can feel restrictive, and we’re always working to improve both our policies and product quality. We truly appreciate your feedback and will share it with our team. XO, PromGirl

We’re so sorry to hear about this situation—especially with such an important event involved. We completely understand how upsetting and stressful this must be. Once a package is marked as delivered by the carrier, we do rely on that confirmation, but we also recognize that situations like this can be incredibly frustrating. In cases where a package cannot be located, a claim with the carrier is the best path forward, as they are responsible for the final delivery. We understand that this process can feel overwhelming, and we truly regret that this experience did not meet your expectations. Your feedback regarding communication and support is important, and we will be sharing this with our team. XO, PromGirl

Thank you for your review! We’re so glad to hear the dress was exactly like the picture and that it ended up exceeding your expectations. XO, PromGirl

The style you ordered was a custom item, which is made specifically for each order and can require additional production time before shipping. Our return policy, including store credit, is outlined on our site, but we understand how this can feel limiting, especially if the item didn’t meet expectations. We truly appreciate your feedback and will be sure to share it with our team as we continue working to improve both quality and the overall customer experience. XO, PromGirl

Thank you for your review! We’re so glad you gave us a chance and had a great experience. It’s wonderful to hear your dress arrived quickly and in perfect condition—that’s exactly what we strive for. XO, PromGirl

Thank you for your kind review! We’re so happy to hear the dress was exactly what you wanted and that everything arrived as promised. Even better to know prom was a success—that’s what it’s all about! XO, PromGirl

We’re sorry to hear about your experience and understand why this has been frustrating. Once an order is placed, it is often processed quickly, which can make cancellations difficult if the order has already entered fulfillment. Our return policy, including store credit, is outlined on our site, but we understand how this may not have been clear at the time and how that led to frustration. For exchanges, customers are able to select a new item once their return is in transit, and any difference in shipping or item cost is applied at that time. We’re sorry if this process and the associated costs were not clearly communicated during your interaction with our team. We appreciate you sharing this feedback and will be sure to pass it along as we continue working to improve transparency and the overall customer experience. XO, PromGirl

Thank you for your thoughtful review! We’re so glad to hear you loved the dresses and found them to be a great value. We also really appreciate you sharing your experience with the return window. We understand how the timing—especially when ordering multiple sizes—can feel tight, and how “free returns” may give the impression of more flexibility. Your feedback is incredibly helpful, and we’ll be sure to share it with our team as we continue working to improve clarity around our policies. Thank you again for your recommendation and for choosing PromGirl! XO, PromGirl

Thank you so much for your wonderful review! We’re thrilled to hear your daughter looked absolutely stunning for her junior prom—that’s exactly what we love to hear. It’s great to know the dress arrived quickly, matched the photos, and fit perfectly without alterations. We truly appreciate your recommendation! XO, PromGirl

Thank you for your kind review! We’re so happy to hear you were very satisfied with your daughter’s prom dress and that you loved the quality, quick shipping, and value. We truly appreciate your recommendation! XO, PromGirl

Thank you for your thoughtful review! We’re so glad to hear you had a great experience and were impressed with both the quality and craftsmanship of the dress. And we love that the glitter stayed put—that’s always a win! XO, PromGirl

Thank you so much for your kind review! We’re thrilled to hear your daughter loved her dress and received so many compliments—that’s exactly what we hope for. We truly appreciate your support and are so happy to be your go-to for dresses! XO, PromGirl

We’re so glad to hear one of the dresses was a perfect fit, but we’re really sorry for the frustration with the return window on the second, unopened dress. We understand how disappointing that is. Our return timeframe is in place to ensure all items remain in new condition for future customers, but we recognize how limiting it can feel in situations like yours. We truly appreciate your feedback and will be sure to share it with our team as we continue to evaluate ways to improve the experience. XO, PromGirl

Thank you for your kind review! We’re so happy to hear the dress was just as pictured, arrived quickly, and that you loved the pricing. XO, PromGirl

Thank you for your amazing review! We’re so happy to hear the dress arrived quickly and exceeded your expectations. It’s great to know the quality, fit, and overall look were exactly what you hoped for—and even better that you’ve already received so many compliments. We hope you have the best time wearing it on your special day! XO, PromGirl