PromGirl.com

Thank you so much for your continued support—we’re thrilled to hear you love the quality and fast shipping! We understand how helpful flexible returns can be, and we appreciate your feedback on sizing. We're always looking for ways to improve and truly value your recommendation. XO, PromGirl

Thank you so much for your kind words! We're thrilled to hear the second dress was a perfect fit and that our customer support team could ease your concerns and provide a smooth return experience. We truly appreciate your trust in us! XO, PromGirl

We’re truly sorry to hear about the frustration you experienced. While we understand how important timing is for special events, we do require returned items to be received before issuing a replacement or refund. To help speed things up, our team suggested placing a new order while we processed your return—and we're glad to confirm that a refund has since been issued. We appreciate your feedback and will continue working to improve the experience for all of our customers. XO, PromGirl

Thank you so much for the love and loyalty! We're beyond happy to be your go-to for stunning, high-quality dresses. Can’t wait to keep helping you find your next favorite look! XO, PromGirl

Thank you so much! We’re thrilled to hear the sizing was just right and that you loved the quality. So glad you had a great experience! XO, PromGirl

Thank you for your message. This dress is a custom order, which does require additional processing time as noted on our site. That said, we completely understand your concern, and someone from our team will be reaching out to you directly to assist further. XO, PromGirl

Thank you for the kind words—we’re so glad you loved the look and quality of the dress! We understand how frustrating loose glitter can be and appreciate you sharing that feedback. We’ll pass it along to our team as we continue to review fabric details across styles. XO, PromGirl

We’re sorry to hear you were disappointed with the quality of your dress. While some items are marked as final sale and not eligible for return, we always want our customers to feel confident in their purchase. Our team will be in touch, please look out for an email. XO, PromGirl

Yay! We’re so happy to hear the dress was perfect and you scored a great deal—best combo ever! XO, PromGirl

We’re very sorry to hear that your package is missing. As you confirmed, DHL delivered the parcel to your door and provided photo proof of delivery. We understand how frustrating it is when a package goes missing after delivery, especially when no one was home to receive it. Since the carrier has confirmed successful delivery and you’ve verified the location, we’re unfortunately unable to file a claim on our end. We recommend checking with your local DHL depot and filing a theft report if you believe the package was stolen. We truly regret the situation and appreciate your understanding. XO, PromGirl

We’re truly sorry to hear that your recent experience didn’t meet expectations—especially after having such a positive one last year. We know how important it is for everything to go smoothly when preparing for a special event like HOCO, and we understand how frustrating it must have been to face multiple sizing and shipping issues. While we strive to provide accurate sizing through the manufacturer’s charts, fit can vary by style, and we regret that the dresses didn’t work out as hoped. We also apologize for the confusion caused by the out-of-stock notice and any customer service responses that felt impersonal—we take your feedback seriously and will be reviewing this internally. We understand your disappointment and appreciate you sharing your experience. It helps us identify areas for improvement as we work to provide better support and clearer communication. XO, PromGirl

Thank you so much for the lovely review! We're happy to hear your return was smooth and that you found the perfect size. So glad you love your dress—we can’t wait to help you again! XO, PromGirl

Thank you so much! We’re thrilled to hear the dress exceeded your expectations and arrived quickly—just what we love to hear! XO, PromGirl

Thank you so much! We’re thrilled the dress was exactly what you were looking for—and that it arrived so quickly! XO, PromGirl

Thank you for your honest feedback—we’re glad to hear you liked the color and quality, but we’re sorry the fit wasn’t quite right due to the shaping. Some styles do include built-in structure that may shift during shipping, and we appreciate your flexibility. Your input is valuable and will be shared with our team as we continue to improve the experience. XO, PromGirl

Thank you so much for the kind words! We’re so glad our team could help in time for your event—and even happier to hear the quality of your PromGirl dress made such a difference. We can’t wait to help you find your next look! XO, PromGirl

Thank you so much! We’re thrilled the dress was exactly what you were looking for—and that it arrived so quickly! XO, PromGirl

Thank you for your continued support—we truly appreciate your loyalty. We’re very sorry to hear about how your recent orders were packaged. This is not how we ship our products, and we take reports like this seriously. We’ll be looking into this further with our fulfillment team. Please reach out to us at [email protected] so we can assist you directly and make this right. XO, PromGirl

We’re sorry to hear you were disappointed, but we appreciate the chance to work with you directly to help make things right. Your feedback is important to us, and we’re committed to ensuring a better experience moving forward. XO, PromGirl

We’re sorry to hear about the frustration, and we appreciate your patience. Your return was inspected and processed yesterday. If you haven’t received your confirmation email, please check your spam folder or reach out so we can resend it. XO, PromGirl