RAPYD PAYMENT SOLUTIONSPayments and Payouts for Every BusinessLiberate global commerce with the payment provider that gives you all the tools your business needs to accept, send and manage payments everywhere. From Fortune 500s to ambitious technology upstarts, Rapyd is the payments solution provider that makes it easy to get started fast and grow your global reach.Why Rapyd?Higher Authorization Rates: Up to 97% authorization rates mean fewer declines and more revenue.Fast Onboarding: 80% instant approvals.More Payment Methods: A principal member of Visa, Mastercard and Amex with hundreds of payment methods accepted globally, including stablecoin payment solutions.Use Rapyd ToAccept Credit and Debit Cards: World-class payment gateway solutions and direct Visa and Mastercard Acquiring in Europe, the UK, LATAM, Hong Kong and Israel.Offer Alternative Payment Methods: Apple Pay, Google Pay, stablecoins, bank transfers, real-time payment networks, popular eWallets and more.Send Payouts: Rapyd’s unmatched payout network connects you to 190+ markets and more than 120 currencies with bank transfers, real-time payment networks, instant card payouts and stablecoins.Create Multi-Currency Business Accounts: Rapyd provides the best business account solutions for global money management, including the ability to create multiple accounts, sub-accounts and local account numbers in 40+ countries.Issue Physical and Virtual Cards: Rapyd’s multi-country card issuing API gives you the ability to issue your own pre-funded cards..Frequently Asked QuestionsWhat Industries Does Rapyd Support?Rapyd can onboard clients from a wide range of industries and use cases. We also have robust support for independent sales organizations (ISOs), payment facilitators (PayFacs), independent software vendors (ISVs) and referral agents.Rapyd’s Payment Gateway, Direct Card Acquiring, Payouts and Multi-Currency Business Accounts are ideal for: B2B, eCommerce, Marketplaces, iGaming, Online Gaming, Creator Platforms, Online Trading, Forex, Digital Goods, Crypto Exchanges, Online Travel and more.Rapyd's in-store POS payment solutions are ideal for retail, services, hospitality, restaurants, travel and leisure, and gyms and membership organizations.What Countries Does Rapyd Support?Rapyd can onboard new merchants from the UK, Europe (EEA), LATAM, APAC, and Israel. We allow merchants to accept and send payments worldwide from more than 190 countries and in over 120 currencies.What Payment Methods Can I Accept?Rapyd supports hundreds of payment methods, including credit cards and debit cards, digital wallets, bank transfers, stablecoins and digital cash vouchers.What Integration Options Does Rapyd Provide?Rapyd has no-code, low-code and API options. Get started quickly with our plugins, payment links and virtual terminals. Create customizable and secure checkout experiences with our hosted checkout and developer toolkit, or integrate directly with our powerful API.Is Rapyd a Payment Gateway?Yes, Rapyd can provide your payment gateway. You can also add Rapyd Card Acquiring to your existing payment gateway. With pre-built integrations to the most popular Gateways, Rapyd makes it easy to get started no matter your payment needs.What Makes Rapyd the Best Payment Solution Provider (PSP) for My Needs?Rapyd is the best PSP for businesses that value:High Conversion Rates: We are a top Visa and Mastercard acquirer with some of the best conversion rates globally, which consistently outperform global benchmarks.Fast Onboarding: Rapyd's AI-enabled onboarding can approve new clients in minutes. That means merchants start transacting faster and partners earn new revenue quickly.80% of approvals are completed within 24 hours97% of approvals in under 48 hoursRated 9.7/10 for onboarding speed by partnersFast, Flexible Settlement: Settle daily in your preferred currency, including stablecoins.End-to-End Payment Solutions: With online and in-store payments, payouts and global accounts, Rapyd provides end-to-end, global payment solutions.
I have never had such a bad experience with a company in my life. What year are we living in? I have been trying to transfer money to another bank for 3 days, but I keep getting an error message. The dashboard is very simple and NOT user-friendly, and they charge 99 USD per month for it. I have been trying to withdraw my money for days because I went to another bank that only charges 10 USD per month and offers much better options. But it is not possible to transfer the money and get rid of this party, it seems as if they have made it difficult on purpose.
Rapyd 回复2023-06-18
Hi,
Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the inconvenience you have faced and understand your frustration.
We assure you that we have not intentionally made it difficult for you to transfer your funds or terminate our services. We are committed to providing a smooth and hassle-free experience for all our clients. We apologize for any inconvenience caused during this process and will do everything possible to assist you.
Have you tried to reach our support team for further assistance? Please escalate your issue to [email protected] with the subject line ‘Trustpilot’ for further assistance.
Thank you!
They have taken my money from my account and nobody replies to the emails, there is no phone number to contact the HK office, and office is not real office, being there in person receptionist said cannot go upstairs.
Rapyd 回复2023-06-11
Hi Juan,
I am sorry to hear about the difficulties you have experienced with our support team. Your feedback is valuable to us, and we are committed to improving our services.
I am not able to locate your account details, but please escalate your issue again to [email protected] with the subject line ‘Trustpilot’ for further assistance or alternatively, would you mind sending me the case number you have opened for further investigation?
Thank you for your cooperation
Dear team i recieved a mail from Raypd about Cash transfering in to my account but the cash not recieved.
Payment status in mail Completed.
HOW MUCH TIMES TO GET DEPOSITED PAYMENT IN TO MY ACCOUNT!!!
Rapyd 回复2023-06-11
Hi,
Thank you for reaching out to us regarding the issue you experienced with a cash transfer into your account. I understand your frustration, and I apologize for any inconvenience caused.
I am not able to locate your account details, but please escalate your issue again to [email protected] with the subject line ‘Trustpilot’ for further assistance or alternatively, would you mind sending me the case number you have opened for further investigation?
Thank you!
Great example, of how an acquisition can kill a business. NEAT was an amazing business, great service, great interface, and fair fee structure. RAPYD, took over, and completely destroyed it.
Crazy fixed fee of $100/Month, slyly slipping it in without proper communication. They claimed they sent an email notifying it, but I never received it. Introducing a fee to close the account of $75. This has to be a first, as I have never heard of a bank doing this.
And you would think, with all that you would get more, not less, but
1. Shockingly poor interface.
2. Fewer options, for e.g. you cant even money between your own HKD and USD balances. You have to send your money back to your actual bank account, convert and send it back to Rapyd.
3. No Sync with accounting software like XERO, QBO etc.
4. Significantly worst customer service and response times.
I am actually very surprised, Rapyd has got to where it is, but it is clearly not a sustainable way to build a business.
Rapyd 回复2023-06-08
Hi Ash,
I deeply apologize for the inconvenience you have experienced and thank you for taking the time to provide your feedback regarding your experience with Neat and Rapyd.
I have forwarded your feedback to the relevant teams. We want to assure you that we take your concerns seriously and will use this feedback as an opportunity to learn and improve our services.
Thank you
Hi Arturas,
Thank you for taking the time to provide your feedback! We are pleased that our Support Team were able to resolve your problem.
If there's anything else we can do to enhance your experience or if you have any further feedback, please feel free to reach out to our Support Team again. We appreciate your business and look forward to serving you in the future.
Fees, Fees and More Fees with Bad Customer Service
Fees, fees, and more fees that obviously does not go towards hiring more service staff. Dealing with their customer service is like dealing with a brick wall and to even get a response to a simple question took 10 days, with follow up emails.
Got automatically rolled over to Rapyd after Neat was bought out and was charged 99 USD per month regardless of size of company and how much was in the account. Then to make matters worse, to close the account they charge you USD75.
Rapyd 回复2023-06-04
Hi Huyen,
I am sorry to hear that you are experiencing difficulties with Rapyd's platform after being migrated from Neat. I will forward your feedback to the relevant team to improve our services.
We are committed to providing the best possible customer experience, and we take this feedback seriously.
Thank you!
This company is a total joke. They are writing fake reviews to try and claw their trust score back up. Just read the pathetic services that so call customers are leaving 5* reviews for.
Customers are leaving left, right and centre. They only had customers because they bought out Neat and then proceeded to destroy it. They services are overpriced, poorly staffed, terrible UX/UI, and faceless directors who only want to steal your money so they can fly in private jets and attend yacht parties (google it).
Be smarter than they give you credit for.
Rapyd 回复2023-06-04
Hi Danny,
I am sorry to hear about the difficulties you experienced. I have passed on your feedback to the relevant teams to improve our services.
I am not able to locate your account details, but please escalate your issue to [email protected] with the subject line ‘Trustpilot’ for further assistance.
We accept multiple currencies to our shop while accepting cards and some local payment methods in specific countries.
Rapyd fees were the best we came across with both on transaction processing and FX.
Rapyd 回复2023-05-31
Hi Melanie,
Thank you for sharing your feedback with us! We're delighted to hear that you have found our payment solutions beneficial for your business.
We are grateful for your positive experience. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to support you and your business every step of the way.
Disgraceful company who steal from small businesses.
Easy to set up and allows you to take payments right away. Then they have a vetting process, which took nearly a year, then when they eventually denied me they finally gave me my funds with 40% deducted in "fees". Support were terrible and ignored me all the way through. Do not use this company.
Rapyd 回复2023-06-04
Hi Joshua,
Thank you so much for taking the time to provide your feedback regarding your experience. We apologize for the inconvenience caused.
We are committed to continuously improving our platform based on customer feedback.
If you have any further feedback or questions, please don't hesitate to reach out to [email protected].
Rapyd is a perfect fit to our global needs.
Most of our clients are Asian based and Latin America based.
We were able to integrate Rapyd to disburse funds frequently and in bulks.
Rapyd provided us an outstanding platform, good FX terms and real time payouts which makes it a very unique offering that allows us to continue and expand further with cost-reduced operation.
Really recommended for everyone
Rapyd 回复2023-05-31
Hi Lillie,
Thank you for your wonderful feedback! We are happy to hear that Rapyd is the perfect fit for your global business needs.
We're glad that our platform has provided you with great features and functionalities. If there's anything else we can do to support your business or if you have any additional feedback, please don't hesitate to reach out. We're here to help you continue and expand further.
Great experience with the Rapyd support team, solved my issue in 30 minutes with professionalism and patience including followup. Made me feel I have someone to go to and a partner that accompanies me with my growth
Rapyd 回复2023-05-30
Hi Warren,
Thank you for taking the time to share your positive experience with our support team at Rapyd. It's great to hear that our team was able to assist you promptly and effectively.
If you ever have any more questions, concerns, or need further assistance, please don't hesitate to reach out. We value your partnership and look forward to continuing to support you on your journey.
We run a small business and we do not have vast payment and accounting knowledge.
After vetting a handful of companies in this space we checked Rapyd.
With the great valuable and professional help of the Rapyd support team we were able to easily onboard ourselves to their platform and get help with direct payments, processing some refunds and quickly learn the basics of their great platform.
Their support team is super helpful and stayed with us the the very end making sure we understand everything and ready to go and run our business smoothly with a very robust payment system.
Rapyd 回复2023-05-28
Hi Kian,
Thank you for sharing your feedback with us! We're so happy to hear that our support team at Rapyd has provided valuable assistance and made the onboarding process seamless for your small business.
We're committed to providing robust and reliable payment systems that enable businesses to operate smoothly.
Thank you for choosing Rapyd as your payment solution provider. We're here to support you every step of the way, so if you have any further questions or need assistance, please don't hesitate to reach out.
Important note: this review applies for HK market.
Same as many reviews here, I have been using Neat previously for a long time... The service was rather good and the platform improving over time. This was not perfect but at least simple enough to get us operating. They even introduced some cashback option and dropped fees during the early stages of Covid-19!
Then... Neat was acquired by Rapyd... A full onboarding process was required once more and high fees started dropping... The monthly fee is already shared by some other reviewer, but even closing your account you get another almost as high fee to do so! My accountant was as shocked as me when reviewing this... In exchange they do offer what looks like good currency conversion fees and I noted no fee on payments... Nice, but if you do not have a large volume of transactions with high value that would certainly not compensate these large monthly fees. And if you had large transaction volumes, you may rather consider opening an account with one of these large banks in HK?
On the flip side, I have to say I find the support of Rapyd rather reactive and friendly. So I am quite sure there are some great teams operating there. Thanks to you all for the support you did provide me in the past couple of months!
I have lot of respects for the founders of Neat and I believe they built a great platform over time. The exit strategy I assume made sense.
However there is now a void to be filled for previous Neat customers, and Rapyd is not a viable solution for most of them I am quite sure (there may be some other alternatives but I haven't checked)... I do hope Rapyd can at some point reconsider their business model to improve their customer feedback and get a great value proposition. Neat did prove there was a way to make money without charging crazy fees, the same as many online banks did like N26, Revolut, Wise... Could there be something to learn from them?
Rapyd, please prove me wrong. Improve your platform based on your customers feedback. Add the missing integrations, review your fees structure to adapt it to your customer base.
Rapyd 回复2023-05-28
Hi Sylvain,
Thank you so much for taking the time to provide your feedback regarding your experience with Neat and Rapyd. We apologize for the inconvenience caused. We appreciate your honest opinion and understand your concerns and frustration about the changes that occurred after the acquisition.
At Rapyd, we are committed to continuously improving our platform based on customer feedback. We understand the importance of integrations, fee structures, and providing a compelling value proposition. Your input will be taken into consideration as we work towards enhancing our services.
Thank you for sharing your concerns and suggestions. If you have any further feedback or questions, please don't hesitate to reach out to us. We value your business and will continue to strive for better solutions that meet the needs of our customers.
Absolutely Unacceptable platform.
Migrated forcefully from NEAT Hong Kong, Rapyd started charging a 99 USD monthly fee.
Xero integration was gone.
Absolutely no details on your Transactions in the account movements, only show up with cryptic messages such as "Bank transfer received" but no details on from who or any reference note.
For the past 2 months I am now constantly opening support tickets, as nothing works.
STAY AWAY FROM THIS!!!!!!!!!!!!!!!!!
Total crap service.
Closing my account now. They asked to make my balances empty, so I did, and then they charged me a fee for that, which makes my account balance not zeroed again. So I have to transfer money back.
And account closing fee is 75 USD, as a middle finger for leaving them.
Rapyd 回复2023-05-28
Hi RT,
I'm sorry to hear that you had a negative experience using Rapyd's platform. We take all customer feedback seriously, and we apologize for any inconvenience or frustration that you may have experienced.
For further investigation, would you mind sending me the case number you have opened?
Thank you for your cooperation
Everything is done on time.
A user friendly interface
A timely manner payouts
Payment collection, refunds, reporting.
Everything works like a clock.
Rapyd 回复2023-05-28
Hi Wayne,
Thank you for your feedback! We greatly appreciate your positive comments about our services. We strive to provide efficient and reliable solutions for our clients.
We look forward to serving you in the future. If you have any further suggestions or requests, please don't hesitate to let us know.
This is a truly expert payment company.
Every person we have dealt with from Sales to professional services, compliance, operations or support understand payments, this make us feel very comfortable of securing our trust with Rapyd
Rapyd 回复2023-05-25
Hi Ron,
Thank you for your feedback! We greatly appreciate your kind words and are thrilled to hear that you consider Rapyd to be a truly expert payment company. We take pride in providing exceptional service across all areas of our organization.
If you have any further feedback or questions, please do not hesitate to reach out. We are here to assist you and look forward to serving you in the future.
Really fast and reliable way to receive funds from customers wherever and whenever
Rapyd 回复2023-05-23
Hi Teresa,
Thank you for your feedback! We are delighted to hear that you found our service to be fast and reliable for receiving funds from customers. It's our
We truly appreciate your positive review. If you have any further suggestions or feedback, please feel free to share them with us.
Very good customer support, fast response time and welcoming
Rapyd 回复2023-05-24
Hi Jaine,
Thank you so much for your feedback! We greatly appreciate your kind words and are happy to hear that you had a positive experience with our customer support.
Once again, thank you for your feedback. It means a lot to us and motivates us to continue delivering exceptional customer support.
We have been using Rapyd since day one and we have nothing bad to say about this company, everything is working really well and if we ever need any support our issues are resolved on the same day.
Rapyd 回复2023-05-24
Hi Christine,
Thank you for your wonderful feedback! We truly appreciate your trust and loyalty in choosing Rapyd as your preferred solution since day one.
If you ever have any further questions or require assistance, please don't hesitate to reach out. We're always here to support you and ensure your continued success.
I contacted the support for several times while starting using Rapyd and the service was good.
They even follow up on the ticket after several days and everything was solved really quick
Rapyd 回复2023-05-21
Hi Marlon,
Thank you for taking the time to provide feedback on your experience with our support team at Rapyd. We appreciate your kind words and are glad to hear that you had a positive experience with our support services.
Thank you once again for your kind words and for choosing Rapyd. We look forward to serving you and providing you with exceptional support in the future.
Flatpay
Airwallex
Nuvei
https://stripe.com/payments/checkout
SumUp 
Checkout.com
Worldpay
Luxon Pay