RAPYD PAYMENT SOLUTIONSPayments and Payouts for Every BusinessLiberate global commerce with the payment provider that gives you all the tools your business needs to accept, send and manage payments everywhere. From Fortune 500s to ambitious technology upstarts, Rapyd is the payments solution provider that makes it easy to get started fast and grow your global reach.Why Rapyd?Higher Authorization Rates: Up to 97% authorization rates mean fewer declines and more revenue.Fast Onboarding: 80% instant approvals.More Payment Methods: A principal member of Visa, Mastercard and Amex with hundreds of payment methods accepted globally, including stablecoin payment solutions.Use Rapyd ToAccept Credit and Debit Cards: World-class payment gateway solutions and direct Visa and Mastercard Acquiring in Europe, the UK, LATAM, Hong Kong and Israel.Offer Alternative Payment Methods: Apple Pay, Google Pay, stablecoins, bank transfers, real-time payment networks, popular eWallets and more.Send Payouts: Rapyd’s unmatched payout network connects you to 190+ markets and more than 120 currencies with bank transfers, real-time payment networks, instant card payouts and stablecoins.Create Multi-Currency Business Accounts: Rapyd provides the best business account solutions for global money management, including the ability to create multiple accounts, sub-accounts and local account numbers in 40+ countries.Issue Physical and Virtual Cards: Rapyd’s multi-country card issuing API gives you the ability to issue your own pre-funded cards..Frequently Asked QuestionsWhat Industries Does Rapyd Support?Rapyd can onboard clients from a wide range of industries and use cases. We also have robust support for independent sales organizations (ISOs), payment facilitators (PayFacs), independent software vendors (ISVs) and referral agents.Rapyd’s Payment Gateway, Direct Card Acquiring, Payouts and Multi-Currency Business Accounts are ideal for: B2B, eCommerce, Marketplaces, iGaming, Online Gaming, Creator Platforms, Online Trading, Forex, Digital Goods, Crypto Exchanges, Online Travel and more.Rapyd's in-store POS payment solutions are ideal for retail, services, hospitality, restaurants, travel and leisure, and gyms and membership organizations.What Countries Does Rapyd Support?Rapyd can onboard new merchants from the UK, Europe (EEA), LATAM, APAC, and Israel. We allow merchants to accept and send payments worldwide from more than 190 countries and in over 120 currencies.What Payment Methods Can I Accept?Rapyd supports hundreds of payment methods, including credit cards and debit cards, digital wallets, bank transfers, stablecoins and digital cash vouchers.What Integration Options Does Rapyd Provide?Rapyd has no-code, low-code and API options. Get started quickly with our plugins, payment links and virtual terminals. Create customizable and secure checkout experiences with our hosted checkout and developer toolkit, or integrate directly with our powerful API.Is Rapyd a Payment Gateway?Yes, Rapyd can provide your payment gateway. You can also add Rapyd Card Acquiring to your existing payment gateway. With pre-built integrations to the most popular Gateways, Rapyd makes it easy to get started no matter your payment needs.What Makes Rapyd the Best Payment Solution Provider (PSP) for My Needs?Rapyd is the best PSP for businesses that value:High Conversion Rates: We are a top Visa and Mastercard acquirer with some of the best conversion rates globally, which consistently outperform global benchmarks.Fast Onboarding: Rapyd's AI-enabled onboarding can approve new clients in minutes. That means merchants start transacting faster and partners earn new revenue quickly.80% of approvals are completed within 24 hours97% of approvals in under 48 hoursRated 9.7/10 for onboarding speed by partnersFast, Flexible Settlement: Settle daily in your preferred currency, including stablecoins.End-to-End Payment Solutions: With online and in-store payments, payouts and global accounts, Rapyd provides end-to-end, global payment solutions.
I use Rapyd for 5 months now and there are some really good features and options with their platform, notably is the very friendly interface and integration capabilities to most websites, good FX rates, beautiful checkout pages, DAILY PAYMENTS! Awesome! And i had very good experience talking to their support reps.
I wish they had the ability to calculate taxes that would have been very helpful and allow me to eliminate features from 3rd party systems.
Rapyd 回复2023-05-09
Hi Maryann,
Thank you for taking the time to share your experience with Rapyd. We are glad to hear that you find our platform to be user-friendly, offer good FX rates, and have a great support team. We appreciate your feedback on the need for tax calculation capabilities, and we will certainly take this into consideration.
If you have any further suggestions or feedback, please don't hesitate to let us know.
Really easy refund process, full or partial supported, overall their entire merchant portal is really intuitive and help you a lot in managing your business
Rapyd 回复2023-05-09
Hi Edna,
Thank you for taking the time to share your positive experience with our refund process and the client portal. We are happy to hear that our platform helped you manage your business.
We appreciate your feedback. If you have any further suggestions or feedback, please don't hesitate to let us know.
I’m really happy with my decision to switch my payment acceptance to Rapyd.
Really techy company, fast payments, many local payment methods that you can accept almost everywhere, merchant payouts are super fast and secure, easy interface to work with and very good support team whenever you need them.
5 stars! For sure.
Rapyd 回复2023-05-09
Hi Lora,
Thank you for sharing your positive experience with Rapyd. We are thrilled to hear that you are happy with our fast payments, and the wide range of local payment methods we offer. Our team works hard to provide an easy-to-use interface and great support.
Thank you for choosing Rapyd.
We had some bad experience using Stripe and Checkout.com in Singapore, funds were not arriving in time, local payments were severely lacking, we switched to Rapyd a year ago and our business grew significantly we no hiccups, really trustworthy and easy to use
Rapyd 回复2023-05-08
Hi Mary,
Thank you for your positive feedback! We are glad to hear that you found Rapyd to be reliable and easy-to-use, and that it has helped your business grow. We appreciate your trust in Rapyd and we will continue to work hard to provide the best payment solutions for our clients.
If you have any further feedback or questions, please don't hesitate to reach out to us.
I use Rapyd for more then 6 months now, great pricing compaing to Stripe, Worldpay or adyen and the best thing from them is the payout abilities, money in my bank in almost no time, love it
Rapyd 回复2023-05-08
Hi Amanda,
Thank you for taking the time to provide feedback on your experience with Rapyd. We're glad to hear that you have found our pricing to be competitive and that you appreciate our fast payout abilities.
If you have any further feedback or suggestions, please don't hesitate to reach out to us.
Thank you for choosing Rapyd as your payment provider.
**Not possible to transfer or withdraw funds from Rapyd account**
Since Rapyd acquired Neat Commerce (who provided a very good banking service), Rapyd has been completely unable to provide even the most fundamental service that a bank should provide - THE ABILITY TO WITHDRAW / TRANSFER MONEY FROM YOUR OWN ACCOUNT.
If you are facing this same issue (or Stripe payments going missing like many other customers seem to be facing) then I suggest you make a complaint about Rapyd to the UK Banking Ombudsman via their online complaints portal. Rapyd's registered UK company name is "Cashdash UK Limited" and registered address: 127 Marylebone Rd, London NW1 5PU, United Kingdom.
If you would like assistance with making your complaint then please leave a message below and I would be more than happy to assist.
Rapyd 回复2023-05-07
Hi Patrick,
I am sorry to hear about the difficulties you have experienced with the migration from Neat to Rapyd. We want to assure you that we are committed to providing the best possible customer experience, and we take this feedback seriously.
I am not able to locate your account details, but please escalate your issue again to [email protected] with the subject line ‘Trustpilot’ for further assistance.
Don't believe any positive comments here. The Rapyd service & support is USELESS.
Problems:
They made an absolute mess of the Neat to Rapyd transition, their dashboard is very buggy, funds haven't appeared in my balance and the support is non-existent.
Missing funds:
It's now Friday and i've been trying to get help regarding a missing payment from Monday, but they've been useless so far and haven't replied for 2 days.
Terrible customer support:
Their customer support is AWFUL This is the dodgiest company i've seen online for a long time.
After trying to get support through their emails for several days I finally called the contact numbers on their website and it just goes through to a noisy room with somebody that almost seems to be from a different company. They had no ability to help with anything account related and seemed to be providing support for some kind of hardware product instead of online banking...
BE CAREFUL WITH THIS COMPANY.
EDIT -------------------
To reply to the comment from "Rapyd" - they managed to reply to this negative review but STILL haven't replied to any of my emails from 5 days, and thousands of dollars of our funds are STILL missing. This has nothing to do with Neat, this is a specific problem with your awful support and missing payments in the Rapyd system.
Seriously do not trust any of these clearly fake positive reviews here. Rapyd is VERY dodgy.
Rapyd 回复2023-05-07
Hi Alex,
I am sorry to hear that you are experiencing difficulties with Rapyd's platform after being migrated from Neat. I will forward your feedback to the relevant team to improve our services. I hope that Rapyd can address your concerns and make the platform more user-friendly for you in the future.
We are committed to providing the best possible customer experience, and we take this feedback seriously. I am not able to locate your account details, but please escalate your issue again to [email protected] with the subject line ‘Trustpilot’ for further assistance.
Thank you!
Transferred from Neat to Rapyd, Money Blocked, No Help from Customer Support
The behavior of the leaders of Rapyd regarding the previous Neat customers whom they bought and put in a difficult situation deserves one more 1-star review.
Rapyd was formerly known as Neat and it was a brilliant FinTech offering quality financial services with human customer support, which is the reason why it grew...
Neat was a lifesaver for many businesses in Hong Kong, as they helped them keep things running smoothly when it first opened. As a result, Neat received many positive reviews.
Regrettably, the service founders chose to sell Neat to Rapyd, leaving several business owners in a dangerous position.
My Neat account was transferred to the Rapyd platform… however, I am unable to withdraw my money in the way that I had wanted. Despite contacting the customer support of Rapyd, they cannot address my issue as they do not have access to my personal account information. I have sent several email reminders to Rapyd and Neat Customer Support, but they take days to respond with unhelpful and general replies.
We had most of our capital in our Neat and then our Rapyd account, which made it difficult for us to access our funds to pay our personal expenses and providers. We were afraid that our company would go bankrupt because of the Rapyd's behavior. To resolve this, we urgently opened a new Neobank account with another fintech service (that wasn't on our plan) to safeguard our money, all without any useful help from Rapyd!
It appears that Neat and Rapyd's customer support was not helpful and did not show concern towards our situation. It is concerning to think about how many others may have been affected in a negative way during these tough times. Just look at the other scary 1-star reviews they got here!
After requesting the closure of our Rapyd account through their platform/interface, it remained active for several days. Although they mentioned a "human verification" process before closing the account. Now, we are no longer able to access our Rapyd account but we did not receive any confirmation via email or other means.
It appears that the investors are primarily focused on acquiring the company for financial gain, rather than prioritizing the satisfaction of their newly acquired user base.
I cannot think about the users who are still being debited the outrageous $99USD/month fee for no service, no support, and a non-working account, all this with a company they did not know before and never signed any agreement with. Being discreet in front of the Hong Kong court is advised since they may not react favorably to the Rapyd story due to Hong Kong's commitment to maintaining its reputation. The beginning of the Rapyd story does not present a clean image. I guess the newly-acquired Rapyd customers can be very well engaged by a website like "Rapyd Gate," where people can make a group complaint about this company in front of the Hong Kong jurisdiction.… for my part, I just want to forget Rapyd now and never be annoyed again by their members!
Those who purchase a company and its customer database must take their responsibilities. May those responsible for all the damages be judged and made to pay for their behavior if they do not help their remaining users now, as these customers deserve to be helped after being bought out by Rapyd (without their consent).
Rapyd 回复2023-05-07
Hi Nicolas,
Thank you for taking the time to leave us your detailed feedback and I apologize for the inconvenience you are experiencing. I can understand your frustration with regards to the new change, but we can definitely assure that this will lead to a better service. I will escalate it to the relevant teams.
I wasn’t able to track your account details through this review, but I recommend to reach out to our support team again at [email protected] in order to further address the issues and concerns you are facing.
Thank you!
We are veterans in the eCommerce business probably since the beginning of time.
We worked with almost every gateway, processor, acquirer that is well known and we have learned every challenge that exists in the payment world the hard way.
And trust me, selling cross-border can be a burden.
We came across the Rapyd brand a few years ago and followed their fast growth globally and decided to give them a try in parallel to Stripe, Adyen and Payoneer.
I can happily say, we switched off our previous providers and went the whole way with Rapyd.
They were able to solve issues we had in corridors that no other provider was able to do and we now have one-stop-shop for serving our ever-growing business
Rapyd 回复2023-05-07
Hi Lana,
Thank you for taking the time to provide your feedback. It is great to hear that you have had a positive experience with Rapyd. We hope that you continue to have a successful partnership with Rapyd and that we are able to support your business's growth and success.
We are using Rapyd for few months now, their support is good whenever we need them now and then and theire interface is easy and detailed for our accounting needs.
But for us the most important thing is that they pay on time
Rapyd 回复2023-05-07
Hi Brooke,
Thank you for taking your time to leave us your feedback. We are happy to hear that you are satisfied with our customer service and product offerings.
Hi,
I am sorry to hear that you have had a negative experience with Rapyd and that you feel this way.
I am not sure what the actual issue is, but I would suggest reaching out to our dedicated customer support team to see if they can assist and address your issue. Please reach [email protected].
Thank you.
"Rapyd’s interface and backend tools are pretty awesome.
They have a very good fraud rule engine, their API is robust and allows you to basically do everything on your own.
I would like to have a bit more detailed documentation on some elements of their API hence the 4 starts and not 5, but contacting their support team solved every little annoying question I had with patience, professionalism and guidance that really helped me develop the integration to their platform and running the entire payment system in a matter of days."
Rapyd 回复2023-05-04
Hi Ellis,
Thank you for taking the time to leave us your feedback. It’s great to hear that you found Rapyd’s interface and backend tools useful and effective. We are also happy to hear that our support team was able to assist you in resolving any questions you were facing.
Thank you for choosing Rapyd and we look forward to continuing to provide you with the best possible experience.
We had so many issues with fraud in the past few years, trying everything we can to reduce it on our own, trying different tools from independent 3rd parties to payment processors, investing tons of money, time, integrations, modifications and it became even worse.
Last year we decided to switch everything off and reboot our payment project with Rapyd.
With the help our their great staff and support (Thank you Asaf) we implemented Rapyd Protect as part of the Rapyd Collect platform and after giving it a long run we couldn’t believe the results!
Our eCommerce business grew in ways we didn’t even realize we could grow and our fraud statistics were at their lowest numbers since we initiated our store, probably the strongest platform in the market today.
Rapyd 回复2023-05-04
Hi Gabriel,
Thank you so much for taking the time to share your positive experience with Rapyd. We are thrilled to hear that our Rapyd Protect feature was able to significantly reduce your fraud statistics and help your eCommerce business grow.
Thank you for choosing Rapyd, and we look forward to continuing to support your business growth.
I found Rapyd to be a very reliable company with simple and easy to use web tools.
The onboarding process is very good as you don’t need to actually talk to anyone and can upload everything yourself but it’s a bit of a pain that you have to go through this process, other than that I’m very happy to choose Rapyd as my partner
Rapyd 回复2023-05-04
Hi Taylor,
Thank you for taking the time to share your feedback about Rapyd. We're glad to hear that you found our company to be reliable, and that our web tools were simple and easy to use.
We appreciate your comment about the onboarding process, and we apologize for any inconvenience that may have caused you.
We look forward to continuing to provide you with the best possible experience. If you have any questions or concerns in the future, please don't hesitate to reach out to our support team for assistance.
Disappointing Experience with Rapyd (formerly Neat) - No Resolution on Account Closure and Refund
I had been using Rapyd (formerly known as Neat) for my business for a while and had a relatively positive experience until my account was closed due to being tagged as a "Dormant Business." Since then, my experience has been extremely disappointing.
I have been trying to obtain a refund for the remaining funds in my account and documentation confirming the account closure for accounting purposes. Despite reaching out multiple times to their support team, I have received no follow-up or resolution.
The lack of communication and transparency is concerning, and I still have not received the refund or the necessary documentation. I had hoped for better customer service from a company like Rapyd, but unfortunately, they have failed to meet my expectations.
I cannot recommend Rapyd to others based on my recent experience. If you're looking for a reliable financial service provider, I suggest exploring other options.
ADDENDUM: The replies always imply that they are willing to resolve the issue. Reality: you won't hear back. STAY AWAY FROM THIS COMPANY!
Rapyd 回复2023-05-02
Hi Leo,
I apologize for the inconvenience you have been experiencing. Thank you for bringing this to our attention. I will forward this feedback to the relevant team to improve our services.
I am not able to locate your account details here, but please escalate your issue again by contacting us at [email protected], with the subject line 'Trustpilot' for further investigation.
Thank you!
FAILURE TO PAY OUT FUNDS - Notification of Authorities
My coompany account with NEAT was taken over by RAPYD. i tried to payout funds several times with NEAT and RAPYD... each time system errors. Then i instructed RAPYD to pay out the funds manually. THEY ANSWERED yes.. but we can not give you a time, because we need to find a way how to do that! WHAT??? i payment provider does not know how to transfer money. I asking myself whether this is system failure only or whether this is also a question of lack of liquidity! HORRIBLE TIME CONSUMING EXPERIENCE FOR ME! Best regards Alexander
Rapyd 回复2023-04-30
Hi Josh,
I am terribly sorry to hear about your experience with our service. We understand that this has been a frustrating experience for you, and we apologize for any inconvenience caused. We take all feedback seriously and we are committed to improving our service.
I am unable to locate your account details, but please contact support again to see if they can provide any additional information or assistance. Please escalate your issue to [email protected], with the subject line 'Trustpilot'.
So far Rapyd has not deserved a single star from me. Since they took over from Neat in March, I have been unable to use my money. Rapyd’s "support" team does not solve problems, they specialize on writing apologies and announcing solutions, which never come. Neat was cost-free, functioned well and was customer oriented. Rapyd takes high fees while not allowing me to use my money. I start asking myself if this is just my bad luck or the Rapyd business model? I hope, they can do better, but I am not very confident they will.
Rapyd 回复2023-04-30
Hi Steffens,
I'm sorry to hear about your negative experience and I will pass along your feedback to the relevant team to improve our services.
I would suggest contacting Rapyd's customer support team again to see if they can provide any additional information or assistance. Please escalate your issue to [email protected], with the subject line 'Trustpilot'.
Thank you!
12.000 USD disappeared in a transaction. I have been waiting on customer support for 2 weeks and they came up with absolute nonsense and total lack of knowledge on the matter.
Do not engage with this company, I was forced to join in the NEAT migration and due to time constrains I had to make the bank transfer.
I will be reporting them to the relevant autority MAS in Singapore and will file lawsuit if needed.
Rapyd 回复2023-04-27
Hi Alessandro,
We deeply apologize for the inconvenience you are experiencing. I can understand your frustration with regards to the new change, but we can definitely assure that this will lead to a better service.
I wasn’t able to track your account details through this review, but I recommend to reach out to our support team again at [email protected] for further assistance.
Worst company ever, have been holding my funds in rolling reverse since June 2022 when I first started processing with them over 290 days ago. Account was closed in December over 120 days ago, still have not returned my funds in reserve. Do not use them for any service.
Update April 25th: I contacted rapyd support with the “Trustpilot” subject line but was given a boilerplate response saying they will hold my money untill the end of June 2023 which will make it over a year of holding my funds for no reason.
Do yourself a favour and stay away from this company.
Rapyd 回复2023-04-25
Hi Sal,
I am sorry to hear that you have had a negative experience with our company. I am not able to locate you account details. Please escalate you issue to our customer support team at [email protected] with the subject line 'Trustpilot' for further assistance.
Thank you!
An unscrupulous cabal of scammers, thrifters and charlatans. Do not trust your money with them.
Rapyd 回复2023-04-25
Hi Danny,
I am sorry to hear you feel this way about our company.
We would appreciate it if you could provide us with more information about your experience. You can escalate your concerns and questions to our customer support team at [email protected] as they will be able to provide you with more assistance.
Thank you!
Flatpay
Airwallex
Nuvei
https://stripe.com/payments/checkout
SumUp 
Checkout.com
Worldpay
Luxon Pay