RAPYD PAYMENT SOLUTIONSPayments and Payouts for Every BusinessLiberate global commerce with the payment provider that gives you all the tools your business needs to accept, send and manage payments everywhere. From Fortune 500s to ambitious technology upstarts, Rapyd is the payments solution provider that makes it easy to get started fast and grow your global reach.Why Rapyd?Higher Authorization Rates: Up to 97% authorization rates mean fewer declines and more revenue.Fast Onboarding: 80% instant approvals.More Payment Methods: A principal member of Visa, Mastercard and Amex with hundreds of payment methods accepted globally, including stablecoin payment solutions.Use Rapyd ToAccept Credit and Debit Cards: World-class payment gateway solutions and direct Visa and Mastercard Acquiring in Europe, the UK, LATAM, Hong Kong and Israel.Offer Alternative Payment Methods: Apple Pay, Google Pay, stablecoins, bank transfers, real-time payment networks, popular eWallets and more.Send Payouts: Rapyd’s unmatched payout network connects you to 190+ markets and more than 120 currencies with bank transfers, real-time payment networks, instant card payouts and stablecoins.Create Multi-Currency Business Accounts: Rapyd provides the best business account solutions for global money management, including the ability to create multiple accounts, sub-accounts and local account numbers in 40+ countries.Issue Physical and Virtual Cards: Rapyd’s multi-country card issuing API gives you the ability to issue your own pre-funded cards..Frequently Asked QuestionsWhat Industries Does Rapyd Support?Rapyd can onboard clients from a wide range of industries and use cases. We also have robust support for independent sales organizations (ISOs), payment facilitators (PayFacs), independent software vendors (ISVs) and referral agents.Rapyd’s Payment Gateway, Direct Card Acquiring, Payouts and Multi-Currency Business Accounts are ideal for: B2B, eCommerce, Marketplaces, iGaming, Online Gaming, Creator Platforms, Online Trading, Forex, Digital Goods, Crypto Exchanges, Online Travel and more.Rapyd's in-store POS payment solutions are ideal for retail, services, hospitality, restaurants, travel and leisure, and gyms and membership organizations.What Countries Does Rapyd Support?Rapyd can onboard new merchants from the UK, Europe (EEA), LATAM, APAC, and Israel. We allow merchants to accept and send payments worldwide from more than 190 countries and in over 120 currencies.What Payment Methods Can I Accept?Rapyd supports hundreds of payment methods, including credit cards and debit cards, digital wallets, bank transfers, stablecoins and digital cash vouchers.What Integration Options Does Rapyd Provide?Rapyd has no-code, low-code and API options. Get started quickly with our plugins, payment links and virtual terminals. Create customizable and secure checkout experiences with our hosted checkout and developer toolkit, or integrate directly with our powerful API.Is Rapyd a Payment Gateway?Yes, Rapyd can provide your payment gateway. You can also add Rapyd Card Acquiring to your existing payment gateway. With pre-built integrations to the most popular Gateways, Rapyd makes it easy to get started no matter your payment needs.What Makes Rapyd the Best Payment Solution Provider (PSP) for My Needs?Rapyd is the best PSP for businesses that value:High Conversion Rates: We are a top Visa and Mastercard acquirer with some of the best conversion rates globally, which consistently outperform global benchmarks.Fast Onboarding: Rapyd's AI-enabled onboarding can approve new clients in minutes. That means merchants start transacting faster and partners earn new revenue quickly.80% of approvals are completed within 24 hours97% of approvals in under 48 hoursRated 9.7/10 for onboarding speed by partnersFast, Flexible Settlement: Settle daily in your preferred currency, including stablecoins.End-to-End Payment Solutions: With online and in-store payments, payouts and global accounts, Rapyd provides end-to-end, global payment solutions.
We were using NEAT Commerce which I guess got acquired by Rapyd.
The 'migrated' us from the old NEAT portal to the new Rapyd one and I can no longer pay any suppliers.
I get that things can go wrong but I have been emailing, opening tickets, screaming and shouting for them to help and fix our problems but I just get crickets.
If this is how Rapyd treat customers when they need urgent help, I can't even imagine how the rest of the service is going to be.
Needless to say I am in the process of setting up another service provider right now!
Rapyd 回复2023-03-26
Hi Adrian,
I am sorry to hear about the difficulties you have experienced with the migration from Neat to Rapyd. We want to assure you that we are committed to providing the best possible customer experience, and we take this feedback seriously. I am not able to locate your account details, but please escalate your issue again to [email protected] with the subject line ‘Trustpilot’ for further assistance.
The migrated us over from Neat HK to Rapyd. The migration was horrible. I didnt get my login, so many changes. Neat had 24/7 live support. Rapyd has 0 live support or a customer service number, you are lucky to get a reply from a ticket in a day or two. Do they not realize that they are a merchant bank or crytpo bank or whatever they are people can be expected to read long hard to understand articles and then still not get a solution then deal with a slow ticketing solution. I feel sorry for the customers that had to convert without having a choice. I just really hope I can somehow speak to somone at Rapyd to be able to fix some what I feel would be simple issues but very difficult issues for the average user.
Rapyd 回复2023-03-26
Hi Zhang,
I'm sorry to hear that you had a negative experience with the migration from Neat to Rapyd and thank you for sharing your feedback. I will pass it along to the relevant teams to improve our services and our support channels.
I am not able to locate your account details, but please escalate your issue again to [email protected] with the subject line ‘Trustpilot’ for further assistance.
Also part of the mass migration from NEAT to RAPYD. What a disaster! I was very happy with NEAT but now in a situation where my money is locked in to RAPYD, I have no access to it. Card not working and cannot make or receive payments out. Have raised several tickets with them but zero response. Unless you are a programmer or software engineer you will struggle to understand their system.
I have raised a case with MAS, their regulator in Singapore. (Monetary Authority of Singapore) I spoke to MAS first and they confirmed they were the regulators and suggested I submit a report via their website.
Part 2
Thank you for your response Rapyd; it’s a shame it has taken a review on this site to get your attention. I didn’t put our company name in the review but I will follow up now via email.
Rapyd 回复2023-03-23
Hi Jayne,
I'm sorry to hear that you've had a difficult experience with the migration from Neat to Rapyd, and that you didn’t receive a response from the support team. I have forwarded your feedback to the relevant team to improve our services.
I am not able to locate your account details, but please escalate your issue again to [email protected] with the subject line ‘Trustpilot’ for further assistance.
What a nightmare!
I was using the perfectly working Neat Commerce platform for simply receiving and making payments. Nothing more needed.
Since the takeover by Rapyd, I'm faced with an totally incomprehensible user interface and even simply making a wire transfer seems impossible. Rapyd's user interface and the various technical terms used are entirely illogical.
Avoid this company!
Rapyd 回复2023-03-23
Hi Bastiaan,
I am sorry to hear that you have had a negative experience with Rapyd platform since the acquisition. I can understand how frustrating it can be to have to adjust to a new user interface and unfamiliar technical terms. I have forwarded your feedback to the relevant team.
I would suggest reaching out to our dedicated customer support team to see if they can provide any assistance in navigating the platform or addressing any specific issues you may encounter.
Thank you
A nightmare digital platform service for the open account requires many questions; I send the money to a new account once it's done. Customer service informed me that Rapyd and Neat had been merged; for one month, I've been waiting to be credited into account, but nothing has happened, except for useless excuses: "Please be patient; your requirements it's our priority concern."
I don't know when I can get this money.
Highly recommend: Do not involve any business with this digital limited bank.
Rapyd 回复2023-03-23
Hi,
Thank you for sharing your feedback with us and we are really sorry to hear that you had a negative experience with our platform. We apologize for the inconvenience caused and understand your frustration. We take this feedback very seriously and appreciate you bringing this matter to our attention.
I wasn’t able to locate your account details, and we do want to investigate this issue further. Please email [email protected] with the subject line ‘Trustpilot’.
Thank you
I had to migrate all information from Neat (which was a brilliant platform for my business needs) to Rapyd which is a UI nightmare. Unable to download individual transactions in pdf (which I require for bookkeeping purposes), and to do a migration a week before the end of financial year is completely baffling and now charging 99USD a month…
Will be taking money out and pursuing another banking provider. Extremely poor form Rapyd.
Why change a platform that worked?!
Rapyd 回复2023-03-23
Hi Simeon,
Thank you for sharing your feedback. We are sorry to hear that you are having difficulties with the new platform. We understand that the transition from Neat to Rapyd may have caused inconvenience, and we apologize for any negative impact this has caused.
We would like to assure you that we are committed to providing a user-friendly and efficient platform for our customers. We appreciate your feedback and we will forward your request to the relevant team as a feature enhancement.
We understand that you may be considering other banking providers, but we hope you will give us the opportunity to address your concerns and work towards a satisfactory resolution. Please do not hesitate to contact us if you have any further questions or feedback.
My company "Choffor Limited" is in business with Rapyd since May 2022 and my advise to all Merchants to keep their invoices, clients correspondence and suppliers details record up to date. I was asked all these documents in the last week of February 2023 by Rapyd and all what I provided was in compliance with the regulation. It is a two way street we can not just expect Rapyd to do it's job we don't do our's. My Business support Manager Emie was excellent so was the support team. I did have delays Support team coming back to me with solutions but it did get sorted with the positive outcome in the end. Rapyd is a good company and has great products to offer. kindest regards to all.
Rapyd 回复2023-03-20
Hi Wes,
Thank you for your feedback on your experience working with Rapyd. We appreciate your advice, as it helps us to comply with regulations and ensure a smooth partnership.
We are happy to hear about your support manager was able to provide you with excellent service. We apologize for any delays in our support team's response time, but we're pleased to hear that the issue was ultimately resolved to your satisfaction.
Thank you!
Your site is it fake.. why don't I have the settlement button attached. Why can't I have to send out my money... please resolve many issues
Rapyd 回复2023-03-17
Hi Ben,
I'm sorry to hear that you are experiencing difficulties with our site. We take all feedback seriously and would like to help resolve any issues you are facing.
We would be happy to further assist you on the matter. Please contact our support team at [email protected] with the subject line 'Trustpilot'.
Thank you!
Nightmare from the start. I was forced to use this service as they acquired NEAT in HK. It's been a complete disaster to start and I have zero hope of a turnaround. They bought Neat ages ago and should have been well prepared for this, however this crossover is pathetic. I see other reviews dealing with the same issue. Rapyd, Neat and everyone involved with the integration should be embarrassed.
Rapyd 回复2023-03-19
Hi Josh,
I am sorry to hear that you've had a nightmare experience with our service. We understand that this has been a frustrating experience for you, and we apologize for any inconvenience caused. We take all feedback seriously and we are committed to improving our service.
We would like to hear more about your specific issues so we can investigate and address them promptly. Please email [email protected].
Thank you.
DO NOT USE THIS COMPANY!!!!
Do not use them at any cost, first email me that my account was approved and I can start using it and next day got email asking very personal details, all my customers details, my supplier details and they address and contact number how does this related with payment processing at all as no payment processing company never asks this . AVOID!!!!
Rapyd 回复2023-03-19
Hi Tomas,
We are sorry to hear about your negative experience with our company. It is important to note that we may need to collect certain information in order to comply with regulatory requirements, but we understand your concerns and apologize for any inconvenience caused.
We would appreciate the opportunity to address your concerns and work towards a resolution. Please reach out to our customer service team- [email protected], so we can gather more information and address any issues as quickly as possible. We value your feedback and will take any necessary steps to ensure a better experience for our customers in the future.
Very bad service, bad attitude of staff with a I don’t give a S attitude
Very bad service, bad attitude from their staff, not valued as a customer and that’s just them on a good day. Advice from my experience avoid this company as you will only regreat it if you don’t
Rapyd 回复2023-03-14
Hi,
I'm sorry to hear about your negative experience with our company. We take all customer feedback seriously and would like to apologize for any inconvenience or frustration caused by our staff.
We would appreciate it if you could provide us with more information about the incident so that we can address the issue with our team and improve our customer service. Please escalate the issue to [email protected].
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future.
Honestly, I was at neat and there was a migration process at Rapyd. I am told that I have to create a new account and everything. So that's what I do. Apparently now I would have to pay $90 a month for pretty much the same stuff I got for free. Then I'm asked to have a meeting by videoconference with a certain Harrison. The guy must have been really in a hurry because after 2 minutes he almost hung up on me. For a first contact with the Rapyd company, it's a total fiasco. What's the point of having a salesperson who makes you want to stop the migration altogether? In the end I will not do the migration and I will find an IBAN with a competitor. It's weird because in Hong Kong we had great customer service... I don't know where these people come from but when you're used to the excellence of Hong Kong you almost want to cry when you arrive in the company Rapyd.
Rapyd 回复2023-03-14
Hi Jeremy,
We apologize for the negative experience you had with our migration process and the service provided by our rep. We understand your frustration and disappointment, and we take this feedback seriously.
We would like to assure you that this is not the level of service we aim to provide at Rapyd. I have escalated your request internally and make sure that a representative gets back to you to address your questions.
Thank you for considering Rapyd as your payment provider, and we apologize again for the inconvenience caused.
Further update - since being forced to switch over to the Rapyd platform, have opened two tickets relating to functionality (which should be, but is not there).
Simple things like being able to convert currency to make sure our credit card doesn't decline for important business transactions.
The response? None. Zero. It's been 6 days now.
--
Completely inhumane - they acquired NEAT Business which operated quite well but a recent change in policy leaves me wondering.
They've decided to spring a charge on users which goes into effect next month. (Almost immediately).
Pretty hard for a business to manoeuvre under these circumstances. A longer runway would have been appreciated and probably workable, but the move is just greasy.
As a small non-profit, the situation makes us look unprepared and incapable.
The fact that the support staff at Rapyd continue to stonewall requests for escalation raises additional concerns about the Company's business practices and leaves me worried.
If you want to sleep well at night, you might want to choose elsewhere.
Rapyd 回复2023-03-12
Hi RayRay,
Thank you for taking the time to leave us your feedback and I apologize for the inconvenience caused.
I can understand your frustration with regards to the new change, but we can definitely assure that this will lead to a better service. I wasn’t able to track your account details through this review, but I recommend to reach out to our support team at [email protected] in order to further address the issues that you are facing.
Thank you
On the rapyd bank account details I can’t find anywhere what identification value means so I can with withdraw money from a gaming app
Rapyd 回复2023-03-07
Hi Ronald,
We apologize for the inconvenience you are experiencing and that you for brining this to our attention. We would be happy to further assist you on the matter. Please contact our support team at [email protected] with the subject line 'Trustpilot'.
Thank you!
Very Very easy to use interface.
Their overall user experience is just great.
Rapyd 回复2023-03-05
Hi there,
Thank you for your feedback. We are glad to hear that you found our interface easy to use and that your overall experience is great.
If you have any further comments or suggestions on how we can continue to improve our services, please don't hesitate to let us know.
We appreciate your business and look forward to continuing to serve you in the future.
With Rapyd everything is so easy that we don’t need so many people taking care of payments and focus just on shipping.We were able to reduce the number of people doing bookkeeping and taking care of payments to just a few and that saved us a lot of money
Rapyd 回复2023-03-02
Hi Bradley,
Thank you for your feedback, and we are glad to hear that our system has made things easier for you and helped streamline your business operations. We are always looking for ways to make our platform more efficient and we appreciate your input.
It is a great company.
their product is really good and their global coverage helps us accept payments in many markets seamlessly with no issues at all.
We wish they will and the UAE and Saudi Arabia to their payment acceptance rails so we can only use one provider.
Rapyd 回复2023-03-02
Hi Doyle,
Thank you for your positive feedback :) We are happy to hear that our product and global coverage meets your expectations and helped you seamlessly accept payments across different markets.
Regarding your suggestions to expend our payment acceptance, I will pass this feedback on to the relevant team. We appreciate your input and will certainly take it into consideration as we continue to improve and expand our services.
Have a great day!
They pre-approve you and let you receive 2500 USD from orders and say your application will be reviewed in 80 days!!! :D After you chat with a manager they say don't worry you just need to start working and everything will be fine and don't worry about the limits you will receive confirmation during 1 week.
Started work no answer for 2 weeks. All the time should push them. No reason to start ads campaigns because you lose customers because of 2500 USD limit and you don't know will they approve you or not.
After they approve and allow to work first week was smooth scheduled payouts and you can breath and work but few moments later HELLO! all settlements are allowed but after half a day corrected and never send payouts. For small business this is disaster! You can not make your turnover bigger or freeze all your work for no limit time frame. You just nonsense what to do next. They send you information requests - you give them answers, documentations and wait. But after it goes really bad because they start to ask you same questions again and more stupid questions not related to business or work at all. Make picture of you with sheet of paper, make picture of your table, your office, your leg... and no one answer to your emails. manager who was helped first weeks just disappear.
PLEASE DON'T USE THIS TERRIBLE COMPANY!!!! AVOID!!!
Rapyd 回复2023-02-19
Hi,
Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience with our company and we apologize for the inconvenience caused. We understand that the verification process can be very frustrating and long, but Rapyd is obligated to comply with strict financial regulations which can often cause delays in the verification process, and from time to time additional periodical reviews will be required as well.
In addition, Rapyd will hold a portion of your funds for a fixed period of time to take into account potential chargebacks.
I have forwarded your feedback to the relevant team to improve our services. I wasn’t able to locate your account from this review, but we will be happy to further review your account and assist. Please escalate your request to [email protected] with ‘Trustpilot’ review in the subject line.
Thank you.
Avoid at all costs
Avoid at all costs. This is another crappy scam processor - read other reviews. Do not use this payment processor with your webshop or any other business. The scam model of Rapyd is very simple: 1. They will pre-approve your account. 2. You start receive funds. 3. As soon as you generate substantial income they will block your account under "terms and conditions" and keep all your money.
Rapyd 回复2023-02-16
Hi Abderrachi,
I am sorry that you feel this way. I can see that our team has reached out to you this week. Please reply back to them with the issue or concern your were facing so we can further assist you to the best of our ability.
Thank you
They purchased NEAT in 2022 who proposed in 2022 a very attractive package price for opening a bank business account with business incorporation in Hong Kong for around 600 USD. And no monthly fee. NEAT have been acquired by Rapyd company in 2022 and they just came up that they will now charge 99 USD / month for having a business account starting April 2023. So I have no other choice now to close my account and they refuse to refund anything related to my registration fee paid in December 2022.
This Rapyd company's business practices are totally unacceptable and beware of them and NEAT, should you consider to open up a bank account with them. 99 USD / month is totally insane especially for new entrepreneurs who have to bear so many charges to launch their business.
Rapyd 回复2023-02-14
Hi Sacha,
Thank you for taking the time to leave us your feedback and I apologize for the inconvenience caused. I can understand your frustration with regards to the new change, but we can definitely assure that this will lead to a better service. I wasn’t able to track your account details through this review, but I recommend to reach out to our support team at [email protected] in order to further address your issue.
Thank you
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