Rapyd

Honestly the worst banking experience I have had

Rapyd is an absolute disaster at every level, from service offering to infrastructure. After our Hong Kong business bank, NEAT, was acquired by Rapyd and we were put on the new platform it has been a litany of disasters. I am genuinely stupefied at how bad everything is, especially as we had such a positive experience with NEAT. Here's a couple of the issues that we suddenly had to do deal with: - Rapyd doesn't provide sender information so we had no idea who paid us. - They cancelled all our staff credit cards and told us we can only use one (we have several offices globally and our staff need these for expenses - They arbitrarily limit the number of characters for payee's addresses at 32, so payments have bounced - The payout system is the most pointlessly complicated way to do things, caused multiple bounced payments as it is complete unclear how you're meant to do things. - You can't export your accounts in PDF, which our accountants require. Avoid like the plague if you can.

Rathesh R秘鲁 · 写过 1 条评价 · 体验于 2023-03-25 · 发表于 2023-04-18

Nightmare of a company!! Stay away!!

With NEAT everything was going smooth, then came the news that Rapid is taking over the domain completely by mid of March, from then till now its a nightmare of an experience!! I took all my money out without any other option and would never ever recommend this company to anyone who want to use them for international transfers. Stay away from them.Their customer service and problem solving ability is a joke!! Not sure why and how they are running this company by putting thousands of customers in terrible situation and have audacity of charging US$99 for nothing!! Pathetic is an understatement to describe them!!

Christos Spyrou摩洛哥 · 写过 1 条评价 · 体验于 2023-04-17 · 发表于 2023-04-17

Rapyd is a total Joke

It has been 30 days that i cant log in on Rapyd as i never receive an SMS for 2nd authentication !! Same with the app .. i am asked to log in witg my google account and then it says we cant log you inn as the account allready exists on my device -)))) Rapyd is a Joke amd they sit in our money !! Stay away from them !!

Impossible to make a payout

Impossible to make a payout. Technical service takes for ever to reply and gives explanation of things tried already and the new fees of HK$99 ?! Ah yes plus my money that disappeared before the transition from NEAT $28,000!!!! How is that ?!! Almost three months somewhere but customer service hopeless ! Terrifying even. Manager is un efficient and refuses to give the physical address for my lawyer to bring a letter. If other customers had same experience please let me know ctandyou at gmail com, I am going to do a class action.

This is the most terrible payment site…

This is the most terrible payment site I've ever dealt with. Please stay away or transfer your money out. They don't respond to ticket requests and your money is basically trapped in the system with no customer support. Neat was great, this is literally the worst transition into an abyss I've ever witnessed and without choice. They don't even have their own customer support and are working with Salesforce who give answers to questions that still don't work. I don't know what to say or what to do or who to talk to. I feel my money has been stolen. You have been warned! Please stay away

Scam Fintech Missing Pay

This is a scam fintech company. Avoid at al cost, after the migration from NEAT, the account number stays the same, but the Stripe payout never arrives. In the past with NEAT, every Stripe payout arrives on the same day Stripe sends an email notification. But after the migration, I did a test payout, it never arrived. And their customer service team are useless who can't do anything except finding new excuses. The only thing I can do now is to take it as a loss and write this review. This fintech company is pure garbage, better go with Statrys for fintech, or get an actua business bank account in the physical bank branch of a big bank, instead of from some online scam fintech solutions like this one. And this company seems to be an israli company with no proper financial service standards, because if they do they should do the most basic of banking, sending and receiving money. Very annoyed somehow NEAT Commerce, a fintech solution that actually provides good service and real time customer service with chatbox, got acquired by this scam company with useless banking features and completely useless and slow customer service.

Stolen all my money from account

Nanura Ltd英国 · 写过 1 条评价 · 体验于 2023-04-07 · 发表于 2023-04-07

They are scammers

They are scammers. Do not use this tool. They will steal your money and then offer zero customer service. We used it for only 3 months and never received our settlement from sales made on our website. I contacted them for over 6 months now and received only pre-made answers from useless customer success team members. I asked them to return my money and close my account. My account was closed and they emailed me saying my money was on the way and it never came since December 2022. I am a small business owner and having hundreds missing is not something I can accept. I will be filing a complaint for fraud so please stay away.

They lost our money

They lost our money. It's been three weeks. One CS agent replied once, saying we have to be patient. Their whole process is a joke, and they don't take it seriously. Avoid at all costs if you a running a serious business.

the migration is a disaster

the migration is a disaster, impossible to make transfers without an error message, I can no longer make transfers, it worked perfectly before with neat and it was much easier to declare your beneficiaries. your site rapyd.net gives me epileptic seizures and I understand why you don't display your trustpilot rating on your site. no need to reply with your impersonal messages i am closing my account tomorrow before i hope you will charge me 99 dollars for your shameful work

Jayne Mellor泰国 · 写过 6 条评价 · 体验于 2023-04-03 · 发表于 2023-04-04

Reported to their Singapore regulators, MAS

Since migration from the wonderful NEAT commerce account we have been unable to receive payments. We arrange a test payment of $50 but it never arrived after 1 month and the sending bank have now cancelled the transaction and claimed the $50 for admin costs. We cannot raise any outstanding invoices until this is resolved. I have reported the company to their regulators, MAS, in Singapore. I suggest anyone else having problems should do the same. It is a relatively simple process.

How to Complaint Rapyd

People, there is a "report a misconduct" link on Monetary Authority of Singapore Here is the message that you can copy Dear Monetary Authority of Singapore, I am writing to you regarding my experience with Rapyd Holdings PTE. LTD. and their recent acquisition of NEAT COMMERCE. As a customer of NEAT COMMERCE, I was notified of the acquisition and was promised a smooth transition. However, I have been facing issues with Rapyd's services since the transition. Specifically, I have not received three PayPal payouts that were due to me, and when I reached out to Rapyd's customer support, they informed me that there is a delay in receiving e-commerce payments like from PayPal due to the migration. They also stated that it would take up to two months for the funds to reflect on my Rapyd account. This delay in receiving payments is causing significant financial distress to me and my business, and I am not alone in this issue. I have come across several other customers who have faced similar problems, as evidenced by the numerous complaints on platforms such as Trustpilot. Furthermore, I have noticed that Rapyd has introduced a monthly fee of $99 for its services, which was not charged by NEAT COMMERCE. Given that Rapyd has stated that it will take up to two months to receive my payments, it appears that they are holding my funds unnecessarily and charging me for their services while causing significant financial harm to my business. I strongly urge you to investigate Rapyd's actions and hold them accountable for their lack of transparency and inadequate customer support. I request that you take appropriate action to ensure that Rapyd immediately resolves the issues faced by their customers and reimburse any fees charged for services that have not been provided. Thank you for your attention to this matter. Sincerely,

Worst user platform ever & crazy charge

Worst user platform ever. I was happy with Neat HK for passed 2 years, but I quit Rapyd in 2 weeks when Neat transfer to it. Main reason is terrible charge for $99USD/ month. Come on is it reasonable to charge more than a traditional bank for small business?

Goodbye Rapyd. You have been a nightmare

I was a Neat HK customer for two years and was happy with them. The best thing about them was that they did not charge a monthly fee for their excellent services. I could send any receive payments anywhere, then Rapyd came along. Guess what happened later. It has been a total nightmare since Rapyd has taken over Neat. I have three PayPal payouts missing. I contacted them this is what they sent me. "We appreciate the information you have shared. Our team is already aware of this, and according to them, due to the migration, there is indeed latency in receiving e-commerce payments like from Paypal. It will take a month or two for the funds to reflect on the Rapyd account." Whaaat? "It will take a month or two for the funds to reflect on the Rapyd account" Are you guys crazy? What kind of business is that? Who waits a month or two to receive their payments? Plus, you will charge me $99 a month. Three days ago, I transferred payment to a Hong Kong Dolar account and still waiting. I am hoping that it wouldn't take one month or two. There are two explanations for all of these 1- They messed up with the transition. 2- They are scams. They will steal the customer's money. There is one thing that I am 100% sure of is that they will lose many customers.

Awful

We were happy with our Neat bank account - always worked well with a great support team on hand if needed. Now we have to use the Rapyd platform and it is awful - absolutely sh!te. Took me 2 hours this morning to pay one supplier - none of our beneficiary details were passed over from Neat to Rapyd - lazy / incompetent and ridiculously confusing and complicated platform. Pathetic

Mike Kotik以色列 · 写过 4 条评价 · 体验于 2023-03-28 · 发表于 2023-03-28

Disastrous Transition from Neat to Rapyd: A Complete Nightmare!

This is an absolute nightmare! I cannot believe the horrendous experience I've had with this so-called "transition" from Neat to Rapyd. Let me tell you, if you're considering using Rapyd, read all the reviews here because they're ALL true! Neat used to be an amazing company that offered everything you needed to run your online business smoothly. Unlimited amounts of credit cards per user, physical USD credit cards, and incredible 24/7 customer support. But now, with Rapyd, it's a whole different story. They've been double charging each transaction I made with the credit card for two days now and there's no one to answer my questions or help me out. To make things worse, there are missing Stripe payouts and STILL no response from their support team. And if that wasn't bad enough, I can't even withdraw my funds due to a "system error". Do yourself a favor and avoid Rapyd at all costs! And get this, they have the audacity to charge $99 for their "luxury" services. What a rip-off! I am beyond frustrated with this entire situation and I urge you to take my advice and stay far, far away from Rapyd.

USD13,285.97 payment went "missing"

Oh boy where to start. I was a customer of Neat but then was forced to transfer to Rapyd. This despite the promise from neat that their platform will not shut down before March 32st, but indeed it did shut down on March 20th or even before. Well ahead of the time promised. Anyway, now I had to sue Rapyd instead of Neat... I wanted to transfer USD13,285.97 to another bank account of mine. The amount was successful debited from my Rapyd account but never reached my other bank account, even after waiting more than 1 week. Rapyd is unable and/or unwilling to provide any banking proof of the transaction which is borderline fraudulent. As a result I will have to get my lawyers involved and make an official complaint to the Hong Kong Customs and Excise Department which is the regulatory body for any Licensed Money Operators in HK. I encourage everyone else with a similar issue to follow suit and file a complaint with HK authorities.

Transition NEAT to RAPYD very bad.

Transition NEAT to RAPYD very bad.. Liquidity issues? I had account with NEAT and wanted to transfer out my funds. It did not work because of technical failure of the system. Then the funds were transfered to RAPYD. Here again i wanted to transfer out the funds. GUESS WHAT! Again could not because of system errors. I am starting to wonder, whether they also have liquidity issues, and that is because i can not get my funds out! I will try one last time .. if it does not work i will file insolvency charges against the company. Best regards Alexander

Marco Bresciani新加坡 · 写过 2 条评价 · 体验于 2023-03-27 · 发表于 2023-03-27

transition from Neat to Rapyd has been…

transition from Neat to Rapyd has been a total disaster missing funds in the transaction and what's more baffling is the total incompetence and total lack of a customer service. from Neat where you could talk to someone online anytime to a place where a ticket goes unanswered for days and there is absolutely no way to talk to a human. to add even more they are gonna start charging a subscription of 90 usd from 10 of April. it's seems like a suicidal move to just push clients away? AVOID AT ALL COST Update 28/03/2023: Have the two major ongoing issues with my Rapyd account both related to missing funds during the transition, I got an inconclusive response today about one of the two, it's getting flagged to a different team for refund, still to happen. The other issue of missing funds (about 60k+ HKD) is still open and unanswered for. not even an holding mail saying they're looking into it or whatever.... huge frustration is mounting and I am getting close to go to the police to make a report for misappropriation of funds and report them to the monetary authority as well. I have also found online the personal emails of the CEO, the CTO and one of the founders, to whom I wrote an email but no response from anyone yet. Update 29/03/2023 after some investigative work I found the personal cell phone of people working in the FinOps department in Tel aviv and Lodon. After threatening to put their personal name into the police report that i was gonna file I got a phone call within hours by one of the big bosses, super apologetic and relatively helpful to act on it. and I've received the missing fund back within 2 days. the money was easy to transfer out of Rapyd again to another local Hong Kong bank with fps transfer (HK account to HK account), and now I have requested to close the account before they start charging tomorrow. so in conclusion Rapyd no more - what a nightmare experience. Also to everyone also experiencing the same, forget about the customer service, just get creative. research personal info (legally) of their employees online and you'll get the money back when they are made aware that they personally gonna dragged in police matters.

I have been transferred from Neat to…

I have been transferred from Neat to Rapyd. Totally incomprehensible UI, unable to make a transaction and no way of communicating with the company. Remarkable levels of incompetence and, frankly, negligent behaviour. I suspect every company that has been transferred is unable to actually operate. Avoid them at all costs. I wish we had. Neat staff - could you please step in?