Hi Maesya,
We apologize for the delay in our support response and understand your concern regarding your funds. Resolving access and withdrawal requests is our top priority.
Please respond to our "Request information" prompt here on Trustpilot with your registered Rise email address so our team can locate your account details and assist you right away.
Best regards,
Rise Support Team
Hi Motsiela,
We sincerely apologize for the recurring RSK authorization issues and the frustration this has caused with your recent withdrawal. We know how critical it is to access your funds without hitting technical roadblocks.
Please respond to our "Request information" prompt here on Trustpilot with your registered Rise email address so our support team can pull up your account details and resolve this access error for you right away.
Best regards,
Rise Support Team
Hi Mariano,
We are truly sorry for the trouble you’ve experienced with your RSK transition and the delay in our support response. We understand how important it is to access your account and funds without friction.
We would like to look into your account status immediately and get this resolved for you. Please respond to our "Request information" prompt here on Trustpilot with your registered email address so our team can locate your account and expedite your verification review.
Best regards,
Rise Support Team
Hi Nic,
We sincerely apologize for the delay in resolving your withdrawal balance and for the lack of communication from our team. We understand the urgency of your situation and want to make this right immediately.
Please respond to our "Request information" prompt here on Trustpilot with your registered Rise email address so our support team can pull up your account details and investigate your credited payments right away.
Best regards,
Rise Support Team
Hi Ugur,
We sincerely apologize for the delay with your address verification and the frustration caused during your first payout.
We would love to look into your case and get this sorted for you right away. Please respond to our "Request information" prompt here on Trustpilot with your registered account email so our team can find your account and expedite your document review.
Best regards,
Rise Support Team
R
Robert Arya · 写过 5 条评价 · 体验于 2026-07-30 ·
★★★★★
阅读我的消息并公然忽略它们,同时持有我的资金。
我的雇主已经正式处理并确认了我的承包商付款,但由于内部 Rise 数据库账本故障,我的用户仪表板余额完全冻结为 0。更糟糕的是,Rise 的客户支持团队正在积极实时查看和阅读我的实时聊天消息,并故意选择忽略它们。我已经发送了多封电子邮件来跟进我的工资,但已经完全消失了。Rise Works Inc. 作为一家注册的 FinCEN 货币服务企业运营,在提供零客户沟通的同时扣留经过验证的、赚取的承包商资金是完全不可接受的行为。我需要升级经理或技术工程师立即审查我的账户,手动核对我的数据库账本,并解锁我的余额,以便我可以通过 TRON 网络执行我的 USDT 提款。我的帐户电子邮件与此个人资料匹配。立即解决这个问题。
Rise Works 回复2026-08-04
Hi Robert,
We apologize for the lack of timely communication and the technical delay in reflecting your confirmed payout on your user dashboard balance.
To ensure our engineering team can review your account ledger and resolve this balance issue immediately, please respond to our "Request information" prompt here on Trustpilot with your registered Rise email address so we can prioritize your case.
Best regards,
Rise Support Team
Hi there!
We acknowledge your disappointment regarding your account verification status. Please note that all accounts undergo rigorous compliance evaluations, and rejections occur only when required regulatory criteria are not met.
While final compliance decisions cannot be reversed, you can respond to our "Request information" prompt here on Trustpilot with your registered email address if you need our team to double-check your records.
Best regards,
Rise Support Team
Hi Saifaldin,
We are truly sorry for the frustration caused by the delay in your payout and our support response. We understand how important prompt payouts and clear updates are, and we want to make this right.
Please respond to our "Request information" prompt here on Trustpilot with your registered Rise email address so our support team can locate your account and expedite your payout status.
Best regards,
Rise Support Team
Hi Suresh,
We sincerely apologize for the delay with your compliance review and the missed turnaround timeframe. We appreciate your patience and want to resolve this for you as a priority.
Please respond to our "Request information" prompt here on Trustpilot with your registered Rise email address so our management team can locate your case and escalate it directly to Compliance today.
Best regards,
Rise Support Team
J
Jashan P · 写过 4 条评价 · 已认证 · 体验于 2026-04-30 ·
★★★★★
无缝体验
Rise 对我来说是一次无缝的体验
Rise Works 回复2026-08-04
Jashan
We're so happy to hear that you've had such a smooth and positive experience with us! Thank you for sharing your feedback.
Best,
Team Rise
Dear Abdul,
We're sorry to hear about your frustration with reaching customer support. We take this seriously and are working to improve accessibility and accountability.
Could you please reply to our request so we can look into your specific account and help resolve this?
Best regards,
Rise Team
Dear Mokka,
We're sorry to hear about your frustration, and we take these concerns seriously.
We'd like to understand what happened with your specific account. Could you please reply to our request so we can look into this and follow up with you directly?
Best regards,
Rise Team
Dear Jieming,
Thank you for your detailed feedback, and we sincerely apologize for the delay and the impact this has had on you. We take KYC/compliance issues and payout delays seriously, especially when they affect essential funds like yours.
Could you please reply to the "Request information", so we can follow up with you promptly?
We appreciate your patience and are committed to making this right.
Best regards,
Rise Team
Dear Indriastuti,
We're sorry to hear about the repeated RSK password and passkey issues, as well as the delays with customer service.
Could you please reply to our request so we can look into your specific account and get this resolved?
Best regards,
Rise Team
Dear Dwi,
We're sorry to hear about your frustration with our service speed, and we take this feedback seriously. We're actively working to improve our response times.
Could you please reply to our request so we can look into your specific account and address the issue directly?
Best regards,
Rise Team
Dear Farhan,
We're sorry to hear about your frustration with the response times and the V2 migration.
Could you please reply to our request so we can look into your specific account and help resolve this?
Best regards,
Rise Team
Dear Hanagrd,
We're sorry to hear about your frustration with the delays and system issues you've experienced. We take this feedback seriously and are working to improve our support and processing.
Could you please reply to our request so we can look into your specific account and help resolve this?
Best regards,
Rise Team
Dear Bbay,
We're sorry to hear about your frustration with our responsiveness and communication. Please know we take this feedback seriously and are working to improve, not ignoring these concerns.
Could you please reply to our request so we can look into your specific account and help resolve this?
Best regards,
Rise Team