Hi Nadia,
We deeply apologize for the delay, and we want to get your ledger reconciled and your funds visible right away. Please reply to the Trustpilot request for information so we can locate your account profile and escalate this directly to our tech and engineering teams.
As soon as we receive your details, we will prioritize syncing your balance so you can complete your withdrawal.
Best regards,
Rise Support Team
Horacio L.西班牙 · 写过 3 条评价 · 体验于 2026-07-24 ·
★★★★★
上升10/10
第二次使用 Rise para recibir un pago de una empresa de venteo de trade, y la experience a Ser excelente。我们在西班牙银行进行转账并请求转账,并在几分钟内将钱转移到我的银行。服务快速、可靠且高效。非常感谢!
这是我第二次使用 Rise 接收自营交易公司的付款,这次体验再次非常出色。收到付款并选择将其转入我在西班牙的银行账户后,资金在短短几分钟内就到达了我的银行。快速、可靠、高效的服务。非常感谢您所做的一切!
Hi Muneeb,
We deeply apologize for the delay in reviewing your onboarding documents and for the frustration caused while waiting for your prop firm payout.
We want to get your verification approved and open up support access for you right away. Please reply to the Trustpilot request for information so we can locate your profile and take over your case directly.
As soon as we receive your details, we will prioritize pushing your verification through with our Compliance team.
Best regards,
Rise Support Team
Hi E L,
We deeply apologize for the poor experience with passkey device lockouts, communication delays over the weekend, and prematurely closed support tickets. That is certainly not the standard of service we aim to provide.
We want to make this right and ensure your new account and contract are verified without further delay.
Please reply to the Trustpilot request for information so we can locate your profile.
Best regards,
Rise Support Team
S
Satish Patel · 写过 16 条评价 · 体验于 2026-07-22 ·
★★★★★
问题已解决...
最后通过AI聊天不断的解决问题。现在一切都井井有条了。
Rise Works 回复2026-07-24
Satish Patel,
We're glad to hear that our AI chat was helpful in resolving your issues. We appreciate you letting us know everything is in order now.
Best,
Team Rise
Hi Brian,
We sincerely apologize for the lack of updates and the extended delay in your account verification.
We want to reassign and expedite your case right away. Please reply to the Trustpilot request for information so we can identify your account details and review your case.
Once received, we will work directly with our Compliance leads to ensure your verification is finalized with priority.
Best regards,
Rise Support Team
N
Nazar · 写过 2 条评价 · 体验于 2026-07-20 ·
★★★★★
提现问题
一家公司付钱给我。但我无法提款。有什么问题吗?
上涨余额为0
但钱在其他资产余额上
Rise Works 回复2026-07-20
Hi Nazar,
To help us locate your account and get this resolved for you right away, could you please reply to the information request sent by Trustpilot with the email address linked to your Rise account?
Once we have those details, our support team can look directly into your asset balance and guide you through your withdrawal step-by-step!
Hi Khatantur,
We deeply apologize for the technical block you're experiencing.
Please reply to the Trustpilot request for information so we can locate your profile and route this directly to our tech team
We will track this case closely until your payout is released. Thank you for your patience!
Best regards,
Rise Support Team
Hi Manav,
Thank you for bringing this to our attention, and we apologize for the frustration caused by the delay in setting up your passkey and Master Agreement.
We want to get your onboarding completed as soon as possible.
Could you please reply to the information request sent via Trustpilot with the email address associated with your Rise account?
Once we have those details, our team will locate your open ticket and assist you with resetting your passkey right away.
Hi Michael,
We hear you, and we deeply apologize for the delays and frustration with your tax document verification. We hold our service to high standards and take concerns regarding account setup very seriously.
We want to get this resolved for you right away. Please reply to the Trustpilot request for information so we can locate your profile and take over your support ticket directly.
As soon as we receive your details, we will ensure your onboarding document issue is handled with priority.
Best regards,
Rise Support Team
M
Martin Bells · 写过 1 条评价 · 已认证 · 体验于 2026-05-23 ·
★★★★★
服务很好,但是收费太高了……
服务很好,但是收费太疯狂了
Rise Works 回复2026-07-20
Hi Martin,
Thank you for taking the time to leave us a 5-star rating! We appreciate your feedback regarding our fees, as we're always striving to keep our services as competitive and transparent as possible.
Thanks again for choosing Rise!
M
Mutlu Celik · 写过 2 条评价 · 已认证 · 体验于 2026-03-19 ·
★★★★★
一句话,完美...
我在结帐时没有遇到任何问题。他们处理我的付款非常快。我非常感谢他们。
Rise Works 回复2026-07-20
Hi Mutlu,
Thank you for taking the time to share your experience! We're glad to hear that your payment was processed quickly and without any issues.
We appreciate your support and look forward to serving you again!
K
Khanh Laiduy · 写过 12 条评价 · 已认证 · 体验于 2026-06-19 ·
★★★★★
又好又快的服务
服务又好又快。我始终相信他们是可靠的合作伙伴。
Rise Works 回复2026-07-20
Khanh Laiduy,
Thank you for your wonderful 5-star review! We're so pleased to hear that you consistently find our service to be good and fast, and that you trust us as a reliable partner
Best,
Team Rise
Hi Jacob,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and poor experience you've had while trying to resolve your passkey setup. We completely understand how critical it is to access your funds without delay.
We want to pull up your account and assist you with your passkey right away. Could you please reply to Trustpilot's request for information with the email address linked to your Rise account?
As soon as you share that, our support team will locate your case and follow up directly to get this sorted out for you