Terrible product. I ordered a maxi dress that looked like soft cotton with wonderful embroidered detail. When it arrived, it looked NOTHING like the item pictured. Some strange, shiny slippery polyester fabric and all of the wonderful "details" were simply part of the fabric print. Spent $10 for shipping and they wanted me to spend another $10 to ship it back. Finally, after a lot of hassle, they agreed to give me 15% of my purchase as a refund (not counting the $10 shipping). STAY FAR AWAY FROM THIS COMPANY-products don't look anything like what is shown online and you'll lose money if you try to return.
Roselinlin 回复2021-04-05
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
If there was -1 star, I would gladly use it. their customer service is no where to be found and if you are ever to get to connect to one, consider yourself lucky. If you find yourself a victim of purchasing anything you will find yourself waiting 6 weeks with NO legitimate reason for the delay. If your purchase has to be returned, good luck with that. I returned my 2 pairs of shoes and NEVER got my money. I have told all of my friends of the RIP-OFF the company really is!!
Roselinlin 回复2021-04-03
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Ordered several dresses that looked cute on the site. All of them were lower quality than they seemed on the pictures, and a few of them didn't fit. When I contacted customer service to find out about a return, they said they were in China and returns would take a long time - so they offered to refund a fraction of the cost of the dresses and I could have them altered to fit. Which was impossible, because the dresses were so tiny for the stated sizes that there wouldn't have been enough fabric to enlarge them. I paid the ridiculous customs fee and postage to ship them to China last August (2020), and I tracked the package for several MONTHS to see when it would be delivered to the warehouse. It's now April 2021 and the package has disappeared from the tracking system - but the customer service rep claims it never got to the warehouse and they have no further way to track it. The CSR at my local post office said packages frequently disappear from the dock or customs dept in China, because the forms you fill out for an international shipment list the items and their value right on the front. It's like shopping from a catalog once the package gets to China... the workers see something they like and just take it home with them!
NEVER SHOP FROM ROSELINLIN UNLESS YOU'RE PREPARED TO DONATE ANY ITEMS THAT DON'T FIT OR AREN'T UP TO YOUR QUALITY STANDARDS.
Roselinlin 回复2021-04-03
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I had the same experience as Sherry B. The quality was awful both in quality of fabric and style. I sent the items back to China but after several months they came back to me 'address unknown' Roselinlin offered me 15% refund. BUYER BEWARE ...
Roselinlin 回复2021-04-03
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I mailed a return to the company in China and the package was returned to me after 5 months with no explanation. Customer service did nothing to help me. The quality and sizing of the items are also poor.
Roselinlin 回复2021-04-03
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
This company imports from. For that reason, I washed the three cotton dresses before trying on. They became at least three sizes too small! UNFORTUNATELY, BY THE TIME I WASHED THEM, IT WAS TOO LATE TO RETURN THEM. I unsubscribed but the keep sending me emails. Now the emails go directly to trash.
Roselinlin 回复2021-04-03
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
The misprinted quality of the shirt I spent $15 having shipped is awful. It would cost more to return it so I am donating it. I will never buy their low quality products again. They refused to make it right even with a picture. Insulting.
Roselinlin 回复2021-03-30
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I ordered 6 dresses from you and have never receIved a confirmation or any method of tracking the order . What is going on? please.
order # is HBQDB00185932 on March 20/21
sincerely,
Janet Burns Walker
Nova Scotia ,Canada
Roselinlin 回复2021-03-28
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Email confirmation was sent .Pls check it carefully .
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
“Sorry for your unsatisfied.”
I think that says it all, folks! The positive reviews are fake, purchased with the hard earned money they take from you. Google “Online Boutiques to Stay Away From” and you’ll find the article from Written with Love with a growing list of these scam companies. Tell your friends and family, and research before you buy; if it feels fishy, IT IS.
Roselinlin 回复2021-03-28
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Poor poor quality.. won't return.. won't refund.. took forever to get delivered!.. Service is awful.
Roselinlin 回复2021-03-28
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I placed a order on 2/6/21...every time I try to track my package it just saids the same thing, that my merchanise left a shipping place some where in kentucky on 3/4/21....today is 3/23/21...where is my stuff...moondance
Roselinlin 回复2021-03-24
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Is this the same company as Just Fashion also based in China - ?? If so, my experience was a total con - be really careful
Roselinlin 回复2021-03-20
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
We have no relations with Just Fashion.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Very poor quality and don’t even think about returning anything as you would have to pay for it to be returned to China before refund and it would cost more than the item or items. At best you could be offered anywhere from 10%-30% refund without returning item. I spent around $80 on items and due to problems or not as shown in ad only got $15 back total and have 3 items I won’t wear! Do not order unless you are absolutely sure of sizes but as I said the items did not look like the pictures and poorly made.
Roselinlin 回复2021-03-16
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
The clothes seem to be of very cheap material and run small.
Returns are difficult. As stated in the return policy, you are responsible for the return shipping. What they don't tell you is that is incredibly expensive because you have to pay to ship it to China.
The return policy is very misleading. It makes it seem like it is a quick and easy process which it is not.
This company has a lot of good reviews but buyer beware.
I give them 2 stars because customer service responds quickly.
Roselinlin 回复2021-03-16
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I was not able to write a review on the Roselinline website. I think the reviews there are not legitimate.
The Fit is horrible and the clothes didn't look like the picture.
One of my pieces came unstitched.
And they ask you for photos to be able to return the product, really
Order # HBQDB00177989 No satisfied customer Never again!
Roselinlin 回复2021-03-15
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
This company is a scam!!!! Do not buy from them. Took 2 months to arrive after I complained and challenged the charge. Clothes are cheap, falling, apart, and some already worn. The clothes are not as pictured and the sizes do not match descriptions.They will not provide a refund or even answer when you try to go through their so called refund procedures.
Roselinlin 回复2021-03-14
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ? Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Pls kindly note our return policy：All Purchases (except swimwear, bags, and accessories) can be returned within 15 days from the delivered date.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
If I could give zero stars I would. Ordered 3 tops and it took a month and a half before I got my order. Two out of the three tops were ridiculously small, even though I ordered according to their measurements and sizes. I even ordered up a size. The other top's fabric was like steel wool, exactly what I was looking for in a cami top. When I tried to return the items I was offered a cash settlement. "We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth." Because $8 is going to magically make these tops fit. Scam. Scam. Scam.
Roselinlin 回复2021-03-14
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
They are selling fake clothing! Horribly sewn, cheap fabric, looks nothing like the photo.
AND they manufacture in WUHAN CHINA! If you try to return anything they make you pay postage ($100+) back to China, and then say they never received it.
Roselinlin 回复2021-03-14
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
This is the warning I Warning! We’ve detected misuse on this page
We’ve detected a number of fake reviews for this company. Don’t worry, we’ve removed them.
We take the integrity of our platform very seriously, and when we uncover misuse, we put a stop to it. received from Norton Lifelock
I purchased before i had lifelock
160.00 which I was never refunded
I NEVER received merchandise and they kept sending me the same email that refund was on its way FOR 6 months. Then all of a sudden they changed their email
CHINESE SCAM COMPANY
BEWARE
Roselinlin 回复2021-03-14
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Rip-off with shoddy, ill-made clothes and Terrible customer service. I learned the hard way and am $200.00 poorer because of it.
Roselinlin 回复2021-03-14
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Roselinmode
Roselynoxford
Vanrozenutrecht
Rosellamode
Club L London
Nora Mae
AZAZIE
Vanleeuwen Mode