Hi Trey, my sincere apologies that you have had an issues with your order, I see that you are working with a case manager now to resolve these issues with refunds on the rubber roll and tape. Please let us know if we can assist with any other issues you are having.
Hi Luke, in reviewing your order I see the entire order has shipped and delviered. Please let us know if you need any further assistance at all. Thank you.
Hi Crystal, I do apologize for the experience you had with this order, from what I can see in your order, the reason you were not refunded in full is due to you were charged for original and return shipping. The reason you were charged the return shipping is that you refused the order with the carrier. This is why we initially sent you a Standard return email, so that you would be able to use your own carrier to return the order. This is included in our 30 day MBG that can be found on all of our product pages. Unfortunately, we can not waive or reduce shipping costs as we are not the carrier. Thank you for your honest review.
Hello Jo, thank you for your honest review. I would like to see if we can assist further in this situation. I will be having a representative contact you shortly. Thank you.
Kyle, I do apologize for your experience with this order. I will look into this further and have a support specialist reach out to you. Thank you for your honest review
Denice I do apologize for your experience with this product, I see our customer service team has reviewed the order and deemed the product not defective, and no longer under warranty due to water damage. These tiles are not mold proof and we do not advise cleaning with anything more than a damp mop. We would like the oppurtunity to assist in any future projects you may have. Please reference your order number on your next purchase for 30% off the entire order. Thank you
Hi Jim, thank you for your honest review. I do apologize for the experience you had with our customer service and refund policy. Unfortunately our system does not have the capability to change orders once they have been paid for. Which is why we needed to cancel and refund your order. I also would like to apologize for the length of time you had to wait on hold for a representative, we are working with a less than full staff currently, and are working towards lowering our wait times.
Hello DC, I sincerely apologize for the experience you have had thus far with this order, may I please ask for an Order # to review with my team? Thank you
Hi ANDY, thank you for the honest review. I have reviewed your order and see that you placed your order 3/24, with an estimated lead time of 3/25-3/30. I see the order was unfortunately delayed, but shipped out on 3/31 and delivered to you on 4/12. For the 1 day delay in shipping we credited you a $50 courtesy, may I ask what we could have done to make this experience better for you?
