Sewingmachinesplus

Thank you so much, Frances! This made our day. Reaching out, answering your questions, taking care of you with a discount, and shipping right away is exactly the kind of experience we hope every customer has. We're so glad we could help you feel confident about your project. It means the world that you chose our family business, and we can't wait to see what you make. Thank you for the kind words, and we're always here whenever you need us!

Thank you, Reva! Great customer service is what we care about most, so seeing that from you means a lot. We're so grateful you chose our family business, and we're always here whenever you need us. Thank you for your trust!

Thank you so much, Nicole! Going above and beyond is exactly what we hope for, and it means the world to hear our team delivered that for you. Easy ordering and prompt delivery on top of it is the whole goal. We're so grateful you chose our family business and that you'd recommend us. That's the highest compliment we could ask for. We can't wait to have you back!

Thank you so much, Barbie, and welcome back! We're so glad we could point you to the right feet for your new Celebrate serger, and that it shipped and arrived without a hitch. It means a lot to see you order with us again. Thank you for being part of our family business. Happy serging, and we're always here when you need us!

We are so sorry this happened, and we never intended for you to be left in this position. Please know our retail store has been actively trying to reach you by phone to get this taken care of. To send the correct replacement, we need to know which panel was damaged, and a quick photo of the broken part would help us make sure we order exactly the right piece. Please give us a call back at 760-739-8222 or email us at [email protected] with a photo and ask for our retail store team, and we will get your cabinet made right. We truly appreciate your patience, and we are committed to resolving this for you.

Thank you so much, Gayle! Accurate and prompt is exactly what we aim for on every order, so this is wonderful to hear. We appreciate you choosing our family business, and we're grateful for your trust. We're always here whenever you need us. Thank you!

Thank you so much! We're glad the parts fit just like OEM and did the job for you. Good tip on the steel wool for smoothing out those couple of rough spots too. We appreciate you choosing our family business, and we're always here if you need anything else down the road. Thank you for your business!

Thank you so much, Teresita! We love Gary, and he'll be so happy to hear he took good care of you. We're glad your order arrived quickly too. It means a lot that you chose our family business, and we're grateful for your trust. We're always here whenever you need us. Happy sewing!

Thank you so much, Robin! Pointing you toward another company when we don't have something might seem backwards for business, but it's just the right thing to do, and we'd rather you get what you need. We're so grateful for your trust and for being such a loyal part of our family business. Thank you for the kind words about our team. We're always here for you!

Hi Sherry, we're sorry this was your experience. Our phone lines are staffed during business hours and we do return every call, so we're genuinely sorry that we missed connecting with you. A machine that won't power on should have been sorted out immediately, and we're glad you were able to return it, though that's not the outcome any of us wanted. If you're ever open to giving us another look, we'd welcome the chance to show you the service we're known for. Thank you for the feedback.

Hi Debby, we're sorry you went through this. Your package was lost by the carrier after it left our facility, which unfortunately is outside our control, and we're sorry the post office wasn't able to help. Where we fell short was the follow-up, and we'd like to fix that now. We're forwarding your review to our customer support team, and we'd ask that you reach out to customer support directly with your order details so we can track down exactly what happened and make it right.

Thank you, Julia! Good prices and a wide selection are what we work hard at, and we're so glad we've got what you need. We appreciate you choosing our family business, and we're always here whenever you need us!

Thank you, Barbara! Replacing a machine you relied on is never fun, but we're so glad we could help you find the right one and that you're happy with your choice. Thank you for trusting our family business with that decision. Wishing you many wonderful projects ahead, and we're here if you ever need anything!

Thank you so much, Sandra! Knowing you can count on us every time is exactly what we hope for. We're so grateful you keep choosing our family business, and we always love hearing from you. See you next time!

Trudi, thank you so much for this thoughtful review. It truly means the world to us. A coverstitch machine is a real investment, and you deserved exactly what you described: no pressure, all the patience in the world, and honest deals (including that new machine at the used price). We never want you to feel rushed into a decision this big. We would rather earn your trust and be here for the long haul, which is why that offer of future help is a genuine promise, not a sales line. If threading ever drives you crazy again, you know where to find us. Thank you for choosing our family business and for recommending us so kindly. We are so grateful for you!

Thank you so much, Tiffany! And what a pro move, tying on your new threads and running them through rather than rethreading from scratch. That's a serger owner who knows what she's doing. We're so glad the Juki is living up to the hype and that it got to you quickly. Thank you for choosing our family business. Happy sewing, and we're always here if you need anything!

Anne, thank you so much! Nearly an hour on the phone helping you build out your craft and embroidery room is exactly the kind of care we hope every customer gets, and we love our team for showing up that way every day. That you keep coming back to our family business means more than we can say. Thank you for your trust and your loyalty. We can't wait to help with the next addition to your sewing room!

Thank you so much, Kristina! Choosing a multi-needle embroidery machine is a big decision, and we're so glad our rep took the time to really understand how you'd be using it rather than just taking an order. Asking the right questions is what our team does best, and we love them for it. It means the world that after all your research you trusted our family business with the call. We can't wait to see what you create, and we're always here when you need us!

Thank you, Leesa! Having the hard to find item actually in stock when nobody else does is something we work hard at, so this made our day. We know you had other places to look, and we're so grateful you gave our family business a chance. Thank you for your trust, and we hope to see you again soon!

Thank you, Hazel! We love Gary, and he'll be so happy to hear this. Helping you find the right cabinets is exactly the kind of thoughtful, unhurried service he's known for. It means so much that you chose our family business and took the time to recognize him by name. We appreciate you and can't wait to have you back!