Sewingmachinesplus (www.sewingmachinesplus.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I wasn’t sure what I needed for my project and you reached out, answered my questions, gave me a discount AND shipped immediately! Doesn’t get any better than that.
Reply from Sewingmachinesplus2026-08-04
Thank you so much, Frances! This made our day. Reaching out, answering your questions, taking care of you with a discount, and shipping right away is exactly the kind of experience we hope every customer has. We're so glad we could help you feel confident about your project. It means the world that you chose our family business, and we can't wait to see what you make. Thank you for the kind words, and we're always here whenever you need us!
Thank you, Reva! Great customer service is what we care about most, so seeing that from you means a lot. We're so grateful you chose our family business, and we're always here whenever you need us. Thank you for your trust!
Ordering was very easy, customer service went above and beyond what is normally expected from an online store, and prompt delivery. I definitely recommend this company!
Reply from Sewingmachinesplus2026-08-04
Thank you so much, Nicole! Going above and beyond is exactly what we hope for, and it means the world to hear our team delivered that for you. Easy ordering and prompt delivery on top of it is the whole goal. We're so grateful you chose our family business and that you'd recommend us. That's the highest compliment we could ask for. We can't wait to have you back!
Recommended feet for my new Celebrate serger. Ordered, shipped, received! Great service.
Reply from Sewingmachinesplus2026-08-04
Thank you so much, Barbie, and welcome back! We're so glad we could point you to the right feet for your new Celebrate serger, and that it shipped and arrived without a hitch. It means a lot to see you order with us again. Thank you for being part of our family business. Happy serging, and we're always here when you need us!
c
customer · 1 review · Experienced 2026-07-22 ·
★★★★★
Buyer Beware
My wife ordered a $1300 cabinet that arrived broken. I called and they said I had to handle it with Arrow (the manufacturer). Arrow said they would replace it, but then ghosted me. After weeks of calls and emails, I finally got ahold of a real person and Arrow said SMP’s account is on hold and they won’t ship me the replacement part, but they would “explore other options.” Now I’m left with a broken sewing cabinet and I’m out $1300. DO NOT BUY FROM SEWING MACHINES PLUS OR ARROW SEWING CABINETS!!!
Update based on their reply: Not only did they not attempt to call either myself or my wife, they have not replied to emails sent both to the store manager and salesperson. Arrow is finally attempting to resolve this after all the negative reviews of them I posted, but Sewing Machines Plus will never get my business again, especially after these lies.
Reply from Sewingmachinesplus2026-08-04
We are so sorry this happened, and we never intended for you to be left in this position. Please know our retail store has been actively trying to reach you by phone to get this taken care of. To send the correct replacement, we need to know which panel was damaged, and a quick photo of the broken part would help us make sure we order exactly the right piece. Please give us a call back at 760-739-8222 or email us at [email protected] with a photo and ask for our retail store team, and we will get your cabinet made right. We truly appreciate your patience, and we are committed to resolving this for you.
Thank you so much, Gayle! Accurate and prompt is exactly what we aim for on every order, so this is wonderful to hear. We appreciate you choosing our family business, and we're grateful for your trust. We're always here whenever you need us. Thank you!
The parts fit as oem. There was a couple if rough spot on the metal with steel wool they were better.
Reply from Sewingmachinesplus2026-07-26
Thank you so much! We're glad the parts fit just like OEM and did the job for you. Good tip on the steel wool for smoothing out those couple of rough spots too. We appreciate you choosing our family business, and we're always here if you need anything else down the road. Thank you for your business!
It was good. Received new order already. Gary was very helpful.
Reply from Sewingmachinesplus2026-07-21
Thank you so much, Teresita! We love Gary, and he'll be so happy to hear he took good care of you. We're glad your order arrived quickly too. It means a lot that you chose our family business, and we're grateful for your trust. We're always here whenever you need us. Happy sewing!
R
Robin · 4 reviews · Verified · Experienced 2026-07-09 ·
★★★★★
If they do not carry what you want…
If they do not carry what you want anymore, they direct you to a company that does.
Customer service is always so helpful.
Anything I get from this company is always wonderful and what I expected to receive.
Reply from Sewingmachinesplus2026-07-20
Thank you so much, Robin! Pointing you toward another company when we don't have something might seem backwards for business, but it's just the right thing to do, and we'd rather you get what you need. We're so grateful for your trust and for being such a loyal part of our family business. Thank you for the kind words about our team. We're always here for you!
Bought a scan and cut. Didn't even turn on. No customer support. Had to wait and wait for a call back. The one time someone called I was at work. Tried again and never got a call back. Washed my hand of everything and sent it back. And never looked back. I will not recommend this company.
Reply from Sewingmachinesplus2026-07-20
Hi Sherry, we're sorry this was your experience. Our phone lines are staffed during business hours and we do return every call, so we're genuinely sorry that we missed connecting with you. A machine that won't power on should have been sorted out immediately, and we're glad you were able to return it, though that's not the outcome any of us wanted. If you're ever open to giving us another look, we'd welcome the chance to show you the service we're known for. Thank you for the feedback.
I had thread that was lost in the mail, a $60 order, post office was no help, I was told that you would replace the thread I talked to someone via email and they never followed through.
This happened roughly in the fall of 2025.
UPDATE: Please read! Sewing Machines Plus responded to this very quickly . I received all 4 spools of thread, even though the post office did send one that they found. I was very pleased with sewing machines Plus response. I am one happy customer. Thank you
Reply from Sewingmachinesplus2026-07-20
Hi Debby, we're sorry you went through this. Your package was lost by the carrier after it left our facility, which unfortunately is outside our control, and we're sorry the post office wasn't able to help. Where we fell short was the follow-up, and we'd like to fix that now. We're forwarding your review to our customer support team, and we'd ask that you reach out to customer support directly with your order details so we can track down exactly what happened and make it right.
J
Julia Williams · 12 reviews · Verified · Experienced 2026-07-08 ·
★★★★★
They have what I need
Good price and selection
Reply from Sewingmachinesplus2026-07-20
Thank you, Julia! Good prices and a wide selection are what we work hard at, and we're so glad we've got what you need. We appreciate you choosing our family business, and we're always here whenever you need us!
My computerized machine died and I needed an new one. I am satisfied witht he selection I made.
Reply from Sewingmachinesplus2026-07-20
Thank you, Barbara! Replacing a machine you relied on is never fun, but we're so glad we could help you find the right one and that you're happy with your choice. Thank you for trusting our family business with that decision. Wishing you many wonderful projects ahead, and we're here if you ever need anything!
Thank you so much, Sandra! Knowing you can count on us every time is exactly what we hope for. We're so grateful you keep choosing our family business, and we always love hearing from you. See you next time!
The assistance I got when I called was outstanding
The assistance I got when I called Sewing Machines Plus was outstanding. I was just exploring a new coverstitch machine, but with no determination to actually buy one. The one I have has gotten very little use (primarily because threading it drives me crazy). I called this particular online store because they had both a new model and one that had gotten some use (and was of course less expensive). I was offered the new one for the price of the used one, and a couple of other deals. There was no pressure to buy. There was a lot of patience as I thought of question after question. The machine I was considering was an investment, and I had to think it through. The customer service was outstanding, the deal was great, and the offer of future help if I run into problems is most appreciated. I can't recommend this dealer highly enough.
Reply from Sewingmachinesplus2026-07-15
Trudi, thank you so much for this thoughtful review. It truly means the world to us. A coverstitch machine is a real investment, and you deserved exactly what you described: no pressure, all the patience in the world, and honest deals (including that new machine at the used price). We never want you to feel rushed into a decision this big. We would rather earn your trust and be here for the long haul, which is why that offer of future help is a genuine promise, not a sales line. If threading ever drives you crazy again, you know where to find us. Thank you for choosing our family business and for recommending us so kindly. We are so grateful for you!
The Juki came pre-threaded with a sample on the feed table. I simply tied on new serger threads and ran the machine till the knots worked their way though. It’s an amazing machine and it was shipped very quickly!
Reply from Sewingmachinesplus2026-07-13
Thank you so much, Tiffany! And what a pro move, tying on your new threads and running them through rather than rethreading from scratch. That's a serger owner who knows what she's doing. We're so glad the Juki is living up to the hype and that it got to you quickly. Thank you for choosing our family business. Happy sewing, and we're always here if you need anything!
A
Anne · 3 reviews · Verified · Experienced 2026-06-30 ·
★★★★★
Great employees that help you with…
Great employees that help you with important decisions that are perfect to add to your craft/embroidery/sewing room. Worked with me for almost an hour. This was not my first purchase from them and will probably not be my last.
Reply from Sewingmachinesplus2026-07-13
Anne, thank you so much! Nearly an hour on the phone helping you build out your craft and embroidery room is exactly the kind of care we hope every customer gets, and we love our team for showing up that way every day. That you keep coming back to our family business means more than we can say. Thank you for your trust and your loyalty. We can't wait to help with the next addition to your sewing room!
After looking on line and doing lots of research I called to speak with someone just to be sure I was making the right choice of multi-needle embroidery machine. The customer service rep was super helpful and asked me some questions about what my intended use was. She helped me think about a few things I had not thought about from my online research. I will certainly shop here again.
Reply from Sewingmachinesplus2026-07-12
Thank you so much, Kristina! Choosing a multi-needle embroidery machine is a big decision, and we're so glad our rep took the time to really understand how you'd be using it rather than just taking an order. Asking the right questions is what our team does best, and we love them for it. It means the world that after all your research you trusted our family business with the call. We can't wait to see what you create, and we're always here when you need us!
The item I wanted was in stock, which it was not at multiple other sites, and it was rapidly shipped.
Reply from Sewingmachinesplus2026-07-12
Thank you, Leesa! Having the hard to find item actually in stock when nobody else does is something we work hard at, so this made our day. We know you had other places to look, and we're so grateful you gave our family business a chance. Thank you for your trust, and we hope to see you again soon!
The sales person Gary was great in helping me with pick my cabinets.
Reply from Sewingmachinesplus2026-07-13
Thank you, Hazel! We love Gary, and he'll be so happy to hear this. Helping you find the right cabinets is exactly the kind of thoughtful, unhurried service he's known for. It means so much that you chose our family business and took the time to recognize him by name. We appreciate you and can't wait to have you back!
