Sewingmachinesplus (www.sewingmachinesplus.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Your representative (Max) was excellent and professional.
Thank you so much, Rhonda! We absolutely love Max, and he'll be thrilled to hear this. Excellent and professional is exactly who he is, every day. Thank you for choosing our family business and for taking the time to recognize him by name. It truly means a lot to all of us. We can't wait to have you back!
Availability, cost and delivery
Thank you, Rob! Availability, cost, and delivery all lining up is exactly what we aim for on every single order. We appreciate you choosing our family business, and we're grateful for your support. Come see us anytime!
I have bought a number of machines from Sewing machine plus, always happy with my purchases.
Donna, thank you so much! A customer who keeps coming back for machine after machine is the highest compliment a family business can get. Your loyalty means everything to us, and we never take it for granted. Thank you for being part of our family all these years. We can't wait to help with the next one!
Everything went well from order to delivery. Product arrived in a very sturdy box. Good quality.
Thank you, Jeanne! Smooth from order to delivery, a sturdy box, and good quality is exactly how it should go, and we're so glad it did. Packing things properly matters to us because your order matters to us. Thank you for choosing our family business. We appreciate you and hope to see you again soon!
Had the part I had been searching for for quite some time. Great quality and on time delivery.
Thank you, Sharon! Tracking down that hard to find part is one of our favorite things to do, and we're so glad we could end the search for you. Great quality and on time delivery is what we strive for on every order. Thank you for trusting our family business. We're always here if you need anything else!
Customwr service extra helpful. Receieved my order right on time. Happy to have found this online sewing store.
Thank you so much, Roseanna! We're delighted you found us, and even happier that our team took great care of you and your order arrived right on time. Welcome to the family. We can't wait to help with whatever you need next!
I had a lot of help from Torrie to select the right sewing cabinet. She went above and beyond. Then the shipping information from Kasey helped me get prepared for how big the boxes would be. I took my time putting the cabinet together, even watching the video on assembling the hydraulic lift. It turned out great and I love my new sewing room!
Nora, this made our whole day! We love Torrie and Kasey, and they will be so happy to read this. Torrie going above and beyond to help you pick the right cabinet, and Kasey making sure you knew what to expect with those big boxes, is exactly the kind of care we hope every customer gets. And congratulations on tackling that hydraulic lift assembly! We're thrilled you love your new sewing room, and we're so grateful you chose our family business to help build it. Happy sewing!
On every order if something is out of stock or less than the qty I ordered they always call to let me know. The customer service is amazing and very helpful
Thank you so much, David! Keeping you in the loop when something is out of stock or short on quantity is just how we think it should be done. You deserve to know exactly what's happening with your order. We're so grateful for your business and for taking the time to share this. We can't wait to help with your next order!
Great Customer service, when you have great customer service you have repeated business. I want to thank you Lora at Ext 117 and Robert. When i tried the directory there was many Loras so that's why I put in Lora's Ext so you would know which Lora helped me. I have a X- large purple matt for my sewing machine and a small matt for my baby lock celebrate serger which I just purchase but you all were all out of the purple medium and large matt. Thank you again Sewing Machine plus for having a great staff.
Thank you so much, Mary! And what a smart touch including Laura's extension (117) so we'd know exactly who to thank. Laura and Robert will both be over the moon to hear this. We're only sorry we were out of the purple medium and large mats, but we were so happy to get you set up with the X-large for your machine and the small for your new Baby Lock Celebrate serger. It means so much that you chose our family run business, and that you took the time to celebrate our staff by name. That kind of kindness is exactly why we love what we do. Congratulations on your new serger, and thank you for being part of our family. We can't wait to have you back!
Staff is very nice and extremely helpful. I loved being able to speak with a human and not have to send an email in order to get customer service. I will definately be ordering from them again.
Thank you so much, Debbie! We hear you completely. Sometimes you just want to talk to a real, friendly human instead of sending an email into the void, and that personal connection is the very heart of who we are. As a family run business, treating every customer like one of our own is what we care about most, and we're so grateful you gave us the chance. It means the world that you'll be ordering from us again. Thank you for choosing our family. We can't wait to welcome you back!
Robert did a fantastic job explaining the Celebrate and then the Victory sergers to me. The service this young man provided was the best!ff
Thank you so much, Yvonne! Robert will be beyond happy to hear this. Taking the time to walk you through the Celebrate and the Victory sergers so you could find the right fit is exactly the kind of care we love to see. It means the world that you chose our family run business, and that you took a moment to celebrate Robert by name. Customers like you are the heart of everything we do. Thank you for your trust, and we can't wait to have you back. Happy sewing!
Customer service, I appreciate the quick response when you call and the knowledgeable staff.
Thank you so much, Joy! A quick response and a knowledgeable, caring staff are exactly what we pour our hearts into on every single call. It means more than you know that you chose our family run business, and that you took the time to share this. Customers like you are the reason we love what we do. We're always here whenever you need us, and we can't wait to help again. Thank you for being part of our family!
ROBERT IS EXTREMELY HELPFUL AND I'M GREATFUL HIS EXPERTISE. WHAT A GREAT PRICE AND DELIVERY IS QUICK.
Thank you so much! Robert will be thrilled to hear this, and we're so glad his expertise made a difference for you. A great price and quick delivery on top of it is exactly what we hope for. Most of all, we want you to know how much your choosing us means to us. You are important to us, and we're so grateful you gave us the chance to serve you. We can't wait to have you back. Happy sewing!
I have dealt with this company buying accessories for my antique treadle sewing machine. I have since found the lost cord, for my baby lock soprano but knew that their recommended generic option would be a great choice.
Thank you so much, Kathleen! We love that you've trusted us for your antique treadle machine accessories, and that's exactly the kind of hard-to-find help we enjoy the most. So glad the generic option worked out for your Baby Lock Soprano too. We're always here whenever you need us, and thank you for being such a wonderful customer!
fast shipping and exactly what it was ordered.
Thank you! Fast shipping and exactly what you ordered is just what we like to hear. We appreciate your business and can't wait to have you back!
I had a request regarding the software I purchased that went unanswered.
Hi Gloria, we're so sorry for the trouble with your software version, and we absolutely want to get this fixed for you. We did reach out the same day you contacted us, both by email (asking for a couple of photos of what you received so we can send the correct update right away) and by phone, where we've left voicemails. It's possible our messages landed in your spam folder or didn't come through. Please check your inbox for our reply, or give us a call anytime and ask for our support team. We're standing by and ready to make this right. Thank you, and we look forward to helping you!
My experience was amazing! Customer service is awesome. If you have any questions or concerns they answer very quickly! They get all the stars from start to finish!! So glad I ordered from Sewing Macines Plus!
Wow, thank you so much, Kennelynn! All the stars from start to finish is about the best thing we could ever hear. We're thrilled our team could answer your questions quickly and make the whole experience a great one. We're so glad you ordered from Sewing Machines Plus too, and we can't wait to have you back. Happy sewing, and thank you for the kind words!
UPDATE:::I am updating this review as I have received my machine and Laura from customer service called to explain the situation and apologize and offered a gift card. I am pleased that SMP was concerned enough to contact me personally to let me know this is not the way orders usually go. I very much appreciate the personal experience and will definitely shop with SMP again The communication from SMP has been spotty at best and inaccurate. I placed an order on June 15. For whatever reason, the order was not processed (even though order was confirmed via email) I t was not processed until I called customer service on June 10. I received email saying I would receive the serger and needles on the 28th. All items had the same tracking number. I knew it had to be signed for so I stayed home from work and waited. No serger! Needles did arrive. A customer service call again, the rep said oh, serger is coming on Tuesday. Signature required. Email gave a new tracking number from FedEx. Stayed home again today. Again, no machine. A young man with customer service named Maxx J has tried to help and has been diligent about trying to find my machine
Thank you so much for updating your review, and more importantly, for giving us the chance to make things right. We're so sorry for the bumpy road getting your serger to you, and we're grateful you stuck with us through it. Laura and Maxx will be so happy to know their efforts meant something to you. This is exactly who we try to be, because here at SMP we treat our customers like family, and we truly care. We know we're not perfect, but we're always doing our best and we take every experience to heart. We can't wait to welcome you back, and we hope you absolutely love your new machine. Thank you again for your patience and your kindness!
Very helpful in finding me a comparable machine for the one that was not available. It was a gift for family member and they are enjoying it already.
Thank you so much! We're so glad we could help find the right machine when the original wasn't available, and it means the world that it was for a family member. Nothing makes us happier than hearing they're already enjoying it. Thank you for trusting us with such a special gift, and we're always here if you or your family ever need anything down the road!
My Brother serger thread spools were advertised in a box. Mine came with the four spools in a clear plastic bag.
Hi Diane, thank you so much for your order and for taking the time to share this. We completely understand wanting everything to arrive just as you pictured it, and we're sorry the packaging threw you off. The good news is that the four spools you received are the genuine Brother serger thread, full quality and exactly what was advertised, whether they come in a box or a sealed bag. Packaging can occasionally vary on our end, but the product itself is the real deal. If there's ever an actual issue with the thread, or if there is anything else you need, please just give us a call. We'd be more than happy to help and make sure you're taken care of. Thank you again, we truly appreciate you and happy serging!
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