Shinjiru is a one-stop IT provider for cloud and web hosting services. For many years, we have been one of the most successful and prominent web hosting providers in Malaysia. Through many years of hard work and dedication, we have developed solutions for all market sectors and have grown to offer traditional web hosting solutions as well as cloud based web hosting solutions.Through technological innovations, we continue to strive to offer our customers new and improved ways of going online. We understand that going online is no easy feat so rest assured! Shinjiru will be there for you every step of the way!
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the prompt response times provided by the dedicated support team across various channels. Reviewers emphasize that getting assistance is seamless, with agents ready to resolve inquiries efficiently at any time.
People note that staff members are extremely helpful, patient, and knowledgeable when troubleshooting complex technical issues. Consumers also deeply appreciate the reliable hosting services, competitive pricing, and multiple convenient communication options available to them. Many long-term users express deep satisfaction with the consistent professionalism and quality maintenance demonstrated over the years.
Naming and shaming wbesite hosted by them - not even answering to queries, beware
Shinjiru won't contact me about a naming and shaming website that was set up using their services, no matter how I try to contact them and this way are supporting a criminal with their deeds. Obviously making sure innocent people are not thrashed all over the internet are not as important as making money from others and getting more subscribers.
When I finally managed to reach a representative on Skype their answer was: "we don't take down anyone website". When I continued to explain my case they became even more unprofessional stating the website is in a weird language (HU), they don't know the IP address so I should help them get it, they are only the registrar and they don't care - and after seeing my review here they even told me: "we dont reply becos of review".
So if you want to have your naming and shaming website hosted and registered by a completely irresponsible and unprofessional company, go ahead, you will have a great time as they won't help anyone complaining. If you are on the other side though, be prepared to the same responses.
horrible trouble shooting experience! My email was down since Friday 29/3 up to today. With more than 15 emails back and forth, the problem still persist. Now, how can a business rely on such provider that is unable to get problems solved effectively? Can you afford such downtimes that cost you money?
Shinjiru - Malaysia 回复2019-04-03
Dear Michelle Kok,
We understand your disappointment, and apologize for any inconvenience that this may have caused you. Would you mind to provide us the ticket ID for our investigation? Thank you.
Sell team is very good and friendly. But the support team need to improve. your support team take too long time to solved issue. Maybe you can review the Exabytes hosting company. their support team is very good. every time will update the issue and information with customer.
About your hosting server is good and secure. But some time will have email down time. cannot send & received email. it will take 2-4 hours to solved this issue. Please take noted about this. Thanks.
Shinjiru - Malaysia 回复2018-06-01
Hi Jason,
Your feedback is highly appreciated and will help us to improve our ability to serve you. :)
Having the service with Shinjiru since 2011. In these 7 years, thanks for the Shinjiru because they provide me the customer services that reply my ticket very fast and able provide the best technical service for the hosting directly. Thanks again for them and hope that they will do their best in the future.
Shinjiru - Malaysia 回复2018-05-30
Hi David,
Thank you for giving us the opportunity to serve you. :)
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