About Shinjiru - Malaysia
Data updated- Website
- www.shinjiru.com.my
- Category
- Electronics & Technology
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 23% (3/13)
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About this business
Shinjiru is a one-stop IT provider for cloud and web hosting services. For many years, we have been one of the most successful and prominent web hosting providers in Malaysia. Through many years of hard work and dedication, we have developed solutions for all market sectors and have grown to offer traditional web hosting solutions as well as cloud based web hosting solutions.Through technological innovations, we continue to strive to offer our customers new and improved ways of going online. We understand that going online is no easy feat so rest assured! Shinjiru will be there for you every step of the way!
Is Shinjiru - Malaysia legit?
Shinjiru - Malaysia (www.shinjiru.com.my) has a 4.7 out of 5 rating on OK.one, based on 228 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 23% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the prompt response times provided by the dedicated support team across various channels. Reviewers emphasize that getting assistance is seamless, with agents ready to resolve inquiries efficiently at any time. People note that staff members are extremely helpful, patient, and knowledgeable when troubleshooting complex technical issues. Consumers also deeply appreciate the reliable hosting services, competitive pricing, and multiple convenient communication options available to them. Many long-term users express deep satisfaction with the consistent professionalism and quality maintenance demonstrated over the years.
Auto-generated from all reviews of this business. For reference only.What people say
Good support
Speedy Response from Tech Support
Whenever I encountered any technical issue at all, I can expect speedy response from Shinjiru. They offer multiple channels to reach their support team, including Telegram, which is very convenient.
Great assist always at anytime.
One of the best server and support
always trusted provider
always trusted provider. give support immediately. friendly and professional
Ruby was very helpful in resolving the…
Ruby was very helpful in resolving the issue raised.
Shinjiru staffs are always patient
Shinjiru staffs are always patient, and make sure 100% solve your issue, i am happy to use their service
Quick check
Tq for responding as quickly as you did.
Quick and responsive
Quick and responsive, polite and accurate ☺️😀 thanks Tara
Great support
Great support, keep it up!
helpful backend and customer service
helpful backend and customer service, just ring them anytime, they will be there to assist you
Backup Job Configuration
Shinjiru assist me to configure the backup jobs for my hosted server. Their response time is a top notch
Login issue solved
I'm happy with Shinjiru Host, Zack. I've an issue to login my account as I'm forgot which device that registered the 2 factor authenticator. He assisted me until I can get back to login Shinjiru portal. Thanks a lot.
Prompt response
Prompt response, satisfied with their service 👍🏻
Shinjiru's support is the best
Shinjiru's support is always the fastest and most responsive. They even share with you the details of the issue and how to mitigate it in the future. Shoutout to Ruby for the swift responses and resolution.
service very good
Quick response and good assistance from Ruby
Quick response and good assistance from the support team. Able to solve the issue & enquiries less than an hour.
Help me replace the old folder
Help me replace the old folder. Thanks so much.
They blocked my vps ip without any…
They blocked my vps ip without any notice or explanation. When I contacted them asking for a refund they refused to give me my money back servers very slow . You will lose your customers easily using thier services , also when you have a case, they will close your server and take your money. Scam and fake advertising Avoid these scammers they force customers to put good reviews.
Reply from Shinjiru - Malaysia2026-07-29
Hi Ilham Ben, We’re sorry to hear about your experience, and we understand your concerns. We take all customer feedback seriously. However, we believe this review does not accurately reflect the circumstances of the case. A DMCA-ignored service does not permit spam, phishing, fraud, or any other activity that violates our Acceptable Use Policy. We respectfully ask that you to revisit your review. Please contact our Support team with your account or service details so we can review the case and provide further assistance. Thank you.
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