Shinjiru is a one-stop IT provider for cloud and web hosting services. For many years, we have been one of the most successful and prominent web hosting providers in Malaysia. Through many years of hard work and dedication, we have developed solutions for all market sectors and have grown to offer traditional web hosting solutions as well as cloud based web hosting solutions.Through technological innovations, we continue to strive to offer our customers new and improved ways of going online. We understand that going online is no easy feat so rest assured! Shinjiru will be there for you every step of the way!
Shinjiru - Malaysia (www.shinjiru.com.my) has a 4.7 out of 5 rating on OK.one, based on 228 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 23% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the prompt response times provided by the dedicated support team across various channels. Reviewers emphasize that getting assistance is seamless, with agents ready to resolve inquiries efficiently at any time. People note that staff members are extremely helpful, patient, and knowledgeable when troubleshooting complex technical issues. Consumers also deeply appreciate the reliable hosting services, competitive pricing, and multiple convenient communication options available to them. Many long-term users express deep satisfaction with the consistent professionalism and quality maintenance demonstrated over the years.
Auto-generated from all reviews of this business. For reference only.One of the best Hosting Provider in Malaysia Have been using Shinjiru for more than 10 years. They provide very good services and most importantly, after sales service. 24/7 support team are very helpful no matter what issue are you facing and quick help/solution will be given to keep peace of mind. Highly recommended.
I've had a great experience with Shinjiru Hosting. Their prices are affordable, the hosting is fast, and their customer support is excellent. I highly recommend them.
I like the support is done via Telegram, super easy and convenient! My recent support chat was with Zack, and he's very helpful. Thanks!
Tara was very helpful and responsive. Solved the problem in one single chat session.
Always responsive and always helpful support. I'd recommend them to anyone.
Excellent support and assistance from Shinjiru team. Keep it up.
Zane solve the issue on first interaction and respond on time.
good hosting provider so far good customer service too. thank you shinjiru
As always, the customer service is absolutely top notch. The way they assist, the way they guide, so far, Shinjiru is the best.
Very good website service provider in Malaysia. All my websites are hosted by them. Also very responsive customer service
The response time was pretty good Less than half an hour And they were able to assist me and resolve my 2 issues Thanks Support team
I am very satisfied with the support I received from the Shinjiru team today. We encountered a major SSL and webmail issue that affected our users, and the support team was extremely helpful in identifying the root cause and providing a solution quickly. What impressed me most was their willingness to investigate previous cases, explain the issue clearly, and recommend a practical solution without requiring unnecessary additional purchases. The issue was resolved promptly, and the entire process was handled professionally, efficiently, and with great patience. Special thanks to the support representative who guided us throughout the troubleshooting process and ensured everything was working properly again. Excellent customer service, fast response time, and effective problem-solving. Thumbs up to the Shinjiru team! Highly recommended. Thank you for your outstanding support.
I have been using Shinjiru services more than 15 years, I would say from a small setup but with very professional team helping up throughout this yearssssss to a bigger and bigger team, and welly maintain their services and keep on upgrade and expand with very very less hiccups. I dare to say, it’s professional.. thank you so much Shinjiru, keep up the good work, I believe you will never stop chasing your vision. 🫡salutes
Managed to solve the issue with the help of Support Team, Nani. Thanks!
Quick and courteous support, superb service.
Had an urgent issue with our website. Contacted Shinjiru Support team. Response was fast and the issue was resolved promptly. Great job by the team, especially Ruby! Thank you so much!
Always very quick response and solutions via Telegram.
Good customer support. Good response time. Updates customer with what's going on.
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