Shippn

Hi LS, Thank you for your review of Shippn. We understand your concerns regarding the shipping prices. We would like to note that as stated on our website, shipping cost is based on the actual weight or volumetric weight - whichever is greater. Volumetric weight is calculated by multiplying the width, length and height of your package. Since this is the way the courier companies calculate the prices, this is the method we use as well. Also note that when calculating a shipping price estimate on our calculator page, the insurance cost and the customs amounts are not added to the total, since these amounts change with the item values and the shipping destination country. This information is also available on our page. These can only be seen when the item is received by our hosts and are ready to be shipped internationally after the correct item value and description is declared for the shipment. We offer DDU(Delivery Duties Unpaid) shipping options as well, so you can select this shipping option instead of the DDP(Delivery Duties Paid) option to not pay for the customs duties along with the shipping price. We are sorry we could not offer a more detailed information regarding your experience because we unfortunately could not receive a response from you for our further information request through TrustPilot. Please do not hesitate to contact us for your concerns/questions so we can assist you. Kind regards, Shippn Support.

Hi Amber, Thank you for your review of Shippn! We would like to inform you that the email address verifications are completed due to security measures on our end, and once a profile is created with a specific email, it can not be changed to another one. We are working on getting different shipping quotes from the courier companies to offer more shipping options to our shoppers. The shipping price estimates can be accessed through the calculator on our website at any time: https://www.shippn.com/en/shipping-cost-calculator We hope you will change your mind in the future, and when you do, you will have a better experience with our shipping amounts. Please contact us if you want to ship items internationally again. Best regards, Shippn Support

Hello Vanessa, We're sorry that you feel dissatisfied with your experience. After reviewing your order and the associated charges, we can confirm that no discrepancies were found. The shipping charges applied to your shipment were calculated according to the carrier's standard pricing methodology, which is based on either the actual weight or the volumetric (dimensional) weight of the package, whichever is greater. We would also like to clarify that import taxes and duties are not included in shipping estimates and are typically calculated after the package arrives in the destination country. These charges are imposed by customs authorities and are outside of Shippn's control. Shippn does not inflate shipping costs, hold packages hostage, or engage in deceptive business practices. Packages remain in our network only until the applicable shipping and customs-related charges are settled, which is standard practice across international shipping providers. While we respect every customer's right to share their opinion, we must respectfully disagree with the claims made in this review, as our investigation found that the charges on this order were applied correctly and in accordance with our stated policies. We remain committed to providing transparent international shipping services and encourage customers to review package dimensions, carrier pricing rules, and potential customs charges before placing an order. Thank you for your feedback.

Hi Joanne, Thank you for your review of Shippn. We would like to inform you that we offer a repacking service to reduce the package size, thus reducing the shipping prices. The repackaging service fee is 10 USD, and our hosts inform us of any additional materials if required, which are added to the fee. The 10 USD repackaging fee is applied on top of the shipping cost, and both can be settled conveniently during the payment for the shipment. As Shippn, we only ship via express international air couriers as per company policy. We do not offer standard/economy shipping options, which is why the shipping cost may appear higher compared to regular postal services. These services are fully tracked, significantly faster, and generally more reliable for international deliveries. We are sorry we could not offer more detailed information regarding your experience because we unfortunately could not receive a response from you for our further information request through TrustPilot. Please do not hesitate to contact us with your concerns/questions so we can assist you. Kind regards, Shippn Support.

Hi Adam, Thank you for your review of Shippn! We would like to inform you that you can create a regular order with our host to ask for the item availability, so they can contact the merchant for you. You do not have to make any payments to create a regular order with us. If the item is confirmed and available by your host, you can then create a Buy For Me order to purchase the item. Since the plastic envelope on the package included your host's purchase invoice, it was removed before the package was shipped. We understand your concern regarding the item's plastic being open when you received it. Since the item arrived intact at your host's address, we contacted DHL to start a claim. As mentioned earlier, some packages are opened by customs when they enter the destination country and are inspected by the customs officials. The plastic seal may have been opened during this investigation. We will find out if this was the case with your package. We do not want you to have a bad experience with Shippn. This was the reason a full refund of the order amount and the shipping amount was issued to your payment method. We hope you will have a better experience with us in the future. We would love to provide assistance with the items you like to purchase. Best regards, Shippn Support.

Dear Ann, Thank you so much for your wonderful review! We're glad to hear that you had a good experience with Shippn. Regarding the host name, yes, you can share their name in your review. Feedback from our shoppers help us improve our services. Best regards, Shippn Support.