Hi Monica,
We are so happy you chose Simply Eyeglasses! Thank you for your support! We look forward to serving you again soon!
Chris
SimplyEyeglasses.com
我订购了 Kate Young 眼镜 K309,订单号为 yhst-81762675697510-100357。我支付了 136.87 美元,但令我惊讶的是我的订单被取消了。他们在电子邮件中说该产品不再可用。我已经发送了 2 封电子邮件,但尚未收到任何回复。他们应该联系我要求退款或更换眼镜框,因为我非常需要镜框。
SimplyEyeglasses.com 回复2022-11-01
Hi Ma Norina,
First, allow me to say I sincerely apologize for not contacting quicker. I see your order was placed Thursday 10/27 at 8:38 PM after business hours. We contacted the manufacturer Friday morning 10/28 only to find the frame was discontinued by the manufacturer thus we voided your payment at 11:55 AM that Friday morning. We could only find one email from you which we received on Saturday evening 10/29. We did respond to that email at 9:01 AM Monday morning when business resumed after the weekend. Again, my apologies for not contacting you in a more timely manner to let you know the frame was no longer available. I wish you well.
Chris
SimplyEyeglasses.com
Hi Deanna,
First, we are saddened that your experience did not meet your expectations. We strive to make ALL interactions pleasant and in the end have a happy customer.
Simplyeyeglasses.com sells authentic ophthalmic eyeglass frames for prescription lenses. All images of eyeglass frames are shown without lenses however all frames come standard with FACTORY demonstration lenses. This is a standard practice within the entire optical industry. And yes, most have logos on them. This is one of the things that assures the consumer they are getting an authentic frame. These demos are easily removed, even by the consumer. We do not state or imply our eyeglass frames come with wearable lenses which is why when one purchases a frame a large pop-up box appears asking the consumer if they would like to add rx lenses.
Please return the frame, your refund will be issued in full upon receipt.
We wish you well.
SimplyEyeglasses.com
Hi Alan,
Thank you so much for allowing Simply Eyeglasses to serve you! Yes, Allison is beyond great. We are extremely fortunate to have her on staff! We also appreciate you using your valuable time to post a review!
Chris
SimplyEyeglasses.com
Hi VG,
We very much appreciate your support by trusting Simply Eyeglasses with your orders -AND- (this is a huge AND) taking the time to write a review! Your kind words are just beyond inspiring. From all of us at SE, we can truly say it was an absolute pleasure to serve you!
Take care,
Chris
SimplyEyeglasses.com
Hi Michael,
Thank you so very much for your continued support! Without you and customers like you we are out of a job. We also appreciate you taking the time to write a review! we look forward to serving you again!
Chris
SimplyEyeglasses.com
Hey Barbara! Thank you so much for your kind words and taking your valuable time to review us! We strive to create the best customer service possible. We are so happy that Cindy exemplified that philosophy! We appreciate your trust in Simply Eyeglasses and hope to serve you again soon.
Chris
SimplyEyeglasses.com
Hi Cabo,
Thank you so much for your repeated support -AND- taking the time to write a review! We look forward to serving you again in the future!
Chris
SimplyEyeglasses.com
Jennifer,
Thank you, for allowing us the opportunity to compare the two pairs of eyeglasses. This will enable us to confirm the pupil distance measurement, as well as other optical parameters of the lenses. We apologize, for this inconvenience. Your lenses will be remade in an expedite manner once your eyeglasses are received.
Chris
SIMPLYEYEGLASSES.COM
Hi,
Thank you so much for your support and your feedback! We appreciate your trust in Simply Eyeglasses -AND- taking time to write a review. Allison will be thrilled!
Chris
SimplyEyeglasses.com
Hi Linda,
Thank you so much for taking the time to post a review -AND- choosing Simply Eyeglasses! Allison truly does go above and beyond. We look forward to serving you again!
Chris
SimplyEyeglasses.com
Hello to both Russells!
Thank you so much for trusting Simply Eyeglasses -AND- taking the time to write a review! Cindy and Allison will be thrilled with your kind words and confidence in them. We appre4ciate the opportunity to serve you!
Chris
SimplyEyeglasses.com
Hi Emi,
We are so happy you found us! Thank you so much for for your order and taking the time to write a review. We look froward to serving you again soon!
Chris
SimplyEyeglasses.com
Hi Annie,
We so appreciate your support of SimplyEyeglasses.com -AND- taking valuable time out of your schedule to write a review. Allison will be thrilled! We look forward to serving you again soon!
Chris
SimplyEyeglasses.com