Skullcandy (US)（www.skullcandy.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 101 条用户评价，属于电子与科技分类，口碑良好。77% 的评价为 4 星及以上，14% 为 1 星；商家回复了 73% 的差评。数据最后更新于 2026-08-10。
我是一名快乐的 Crusher Evo 车主。我与 Skullcandy 客户支持保持联系，了解我心爱的 Crusher Evo 耳机是否与特定 DAC 兼容，很快我就收到了“ok”的消息。还有什么好说的呢？那里有很棒的东西和很棒的人！正如我们在意大利所说：BRAVI！
Hey Fabio, Thanks so much for the amazing review! We’re stoked to hear you’re loving your Crusher Evo and that our support team could help confirm your DAC setup. We always aim to make things easy and clear for our customers. Thanks again for the shoutout.
Erwin F 对我的问题非常有帮助，让退货过程变得如此简单！ 干得好，埃尔文！ 非常感谢！
Thanks so much for the love! We’re stoked to hear you’re enjoying your Skullcandy earbuds, and we’ll definitely pass the shoutout along to Erwin, he’ll be pumped to hear it! Appreciate you taking the time to drop a review.
首先，我喜欢 Skullcandy 耳机，多年来我已经拥有了很多耳机，但我的问题是我最近的经历。早在 2025 年 10 月 12 日左右，我的 Method 360 就在我耳边崩溃了。胶水未能将其粘在一起。事故时有发生。我和客服谈过，被告知将它们寄回给他们。一周后，我得到了 100 美元的折扣，而现在的价格是 130 美元。客户服务很棒，并将折扣改为 130 美元，并且免运费，所以我没有掏钱。这就是问题开始的时候。我于 2025 年 10 月 22 日下了订单进行更换。我等了又等，直到11月4日，在与客服沟通了几次后，我终于被告知我的订单被神秘地取消了，而且没有人知道为什么。真糟糕。我得到了一个新的折扣代码并被告知只需再次订购即可。 11月4日当天下了新订单，然后等待，与客户服务检查了几次，被告知仍然会来。直到11月19日他们终于承认第二个订单又神秘地被取消了。我得到了第三个代码并被告知再次订购。当我询问是否可以保证订单实际上会完成或加急以解决不便时，我被告知需要 4-5 天的处理时间，仅此而已。我本来想通过电子邮件发送此信息，但除了在线聊天之外，我唯一能找到的方式就是留下评论。就像我开始时一样，我喜欢 Skullcandy，但这整个经历确实让我感到沮丧 更新。发布此消息后，客户服务人员向我发送了电子邮件，他们都道歉了，并让我知道我的最新订单已发货并提供了跟踪号码。
Hey Daniel, thanks for sharing this and for sticking with us. We’re really sorry for the frustration you went through. The repeated order cancellations are absolutely not the experience we want for you. If you can reach out to support via chat with your order details, we’ll make sure this gets fixed ASAP. Thanks again for your patience and for being part of the Skullcandy fam.
我连续 4 个月使用“crusher”耳机，从未间断过（是的，我也戴着它们睡觉），它们仍然可以正常工作。 它们经受住了时间的考验，而且价格无与伦比
Thank you for sharing this with us. Keep on rockin' Skullcandy!
很棒的经历。拉菲非常耐心且善解人意。 他应该得到加薪或晋升。你很幸运有他。
Hi Jonathan, We love hearing this thank you so much for the awesome shoutout! We’re thrilled that Raffy was able to give you such a great experience, and we’ll be sure to share your kind words with him and the team. We really appreciate you taking the time to share your feedback and for being part of the Skullcandy family! 🤘
令人难以置信的客户服务超越了一切！丢失了一个无法单独购买的塑料耳机，他们用优惠券代码联系了我。
Hi David, Thanks so much for the awesome feedback! We’re stoked to hear that our support team was able to help you out and get you set up with a coupon code. We really appreciate you taking the time to share your experience. It means a lot to us! Enjoy your gear, and thanks for being part of the Skullcandy family. 🤘
花 129 美元购买了一套 Method 360。几个月后，L 型耳机停止工作。在线提交保修索赔并支付 28 美元将其运回维修。他们给我发了一个 100 美元的代码来购买一双新鞋。因此，要购买另一双相同的鞋子，我必须额外支付 29 美元，外加税费和运费。因此，一套 129 美元的耳机现在售价 200 美元。撕掉。我再也不会从Skullcandy那里买东西了，并且会让大家知道买家要小心
Hi Martin, We’re really sorry to hear about your experience with your Method 360 earbuds and the outcome of your warranty claim. We completely understand your frustration. That’s not the experience we want for our customers, especially when you’ve invested in one of our higher-end products. Our goal is always to make sure warranty resolutions are fair and transparent, and we’d like the chance to review your case in more detail to see what went wrong. Please reach out to our support team at contact.skullcandy.com with your claim number so we can take another look and work toward a better resolution. We appreciate you sharing your feedback. It helps us improve how we handle warranty replacements and communication moving forward.
客户服务代表非常有帮助
Thanks for reviewing us. Keep on rockin' Skullcandy!
我对他们的服务非常满意！他们反应敏捷、耐心，并且自始至终都保持着令人惊叹的态度。感谢我的客户服务人员 Jerwin 先生。
We appreciate you taking the time to review us and our team. Keep on rockin' Skullcandy!
Skullcandy 耳塞和耳机是一流的，多年来我已经从该公司购买了各种型号。然而，与其他电子产品提供商相比，他们的客户服务是我体验过的最好的。总的来说，我对他们的设备和服务非常满意！
Hi Artem, Wow, thank you so much for the amazing feedback! We’re thrilled to hear you’ve been part of the Skullcandy family for years and that both our products and customer service have hit the mark for you. 🙌 It means a lot to know you trust us for your audio gear. Thanks for sticking with us and for sharing such positive vibes! 🎧🤘
我喜欢这里的服务！我很高兴与 Raffy S 交谈，他非常乐于助人，而且开门见山。他也得到了5颗星！！⭐️⭐️⭐️⭐️⭐️
Hi Keyanna, That’s awesome to hear, thank you! We’ll make sure Raffy sees this shoutout. It’ll mean a lot to him. ⭐We’re so glad he could help make your experience a great one. Thanks again for taking the time to share your feedback and for showing Raffy some love!
瑞安反应灵敏、迅速，还帮助提供了替代方案。
Thank you for sharing your review with us. Keep on rockin' Skullcandy!
我收到了快速回复，并对我的问题做了很好的解释。沟通非常有帮助和友好。 谢谢
Thank you for sharing your review with us. Keep on rockin' Skullcandy!
我想提供产品反馈，却被告知没有电子邮件了。当我询问如何提供有关产品的反馈时，我得到了此调查的链接。
Hi Cd, thank you for taking the time to share your feedback. We’re sorry for any frustration caused when trying to provide product input. While we no longer have a direct feedback email, we truly value hearing from our customers and appreciate you using the survey link we provided. Your insights help us improve our products and services, and we’ll be sure your comments are shared with the appropriate teams. Thank you again for your support of Skullcandy.
客户支持的态度非常好，响应快速而清晰。 该网站仍然缺乏在型号上显示型号的信息
Thank you for your review. Keep on rockin' Skullcandy!
拉菲（Raffy）非常友善，看起来他真的很想提供帮助。他对我糟糕的手机服务很耐心，甚至为我提供了有关大学的建议。总的来说是一次美妙的经历
Thank you for sharing your review of Skullcandy and our customer service team with us. Keep on rockin'!
8 月 31 日通过“快递”订购了 Crusher Anc 2，现在是 9 月 11 日。从网站上进行记单，他们不会给我退款，直到今天他们仍然没有将包裹发送给 UPS。我已经就我的产品多次联系客户服务，他们都给了我不同的答案和时间。这是完全不可接受的，我希望他们糟糕的客户服务和运输时间的消息能够传播开来。我应该从亚马逊或百思买订购（至少它们是可靠的）。当我说我想要退款时，聊天室也把我踢了出来，并且无法再工作。我打电话过去，他们基本上是强迫我等待。我不会等待。我正在联系首席执行官并致电我的银行以收回资金。我喜欢这些产品，但我永远不会再从该网站订购。
Hi Dozshon, we’re very sorry to hear about the delay with your Crusher ANC 2 order and the frustration you’ve experienced with our customer service and refund process. This is not the level of support or reliability we want to provide. Please reach out to us directly at contact.skullcandy.com with your order number and reference this review so we can escalate your case immediately. We value your loyalty to our products and want to make this right for you.
我购买了 ANC 2 耳机，价格为 180 美元或大约这个价格，然后我还支付了额外的保修费和 1-2 天的快递费用，额外支付了 20-30 美元。总而言之，我支付了大约 218 美元。我收到了一封确认信，说我的订单已发货甚至完成，但在检查跟踪号码时却说从未收到过。我已经给他们发了五次以上的消息或电子邮件，甚至还打电话给他们。每次他们都对我的订单发生的情况给出不同的答案。他们不会给我退款，并不断推迟我能够获得退款的日期。我从来没有像这次一样从商店购买过东西。作为一名顾客，我感到自己被贬低了，并且对这整个经历感到疲惫不堪。如果您确实打算从他们那里购买，请不要在他们的网站上购买，可以在亚马逊或百思买上购买。他们有比 Skullcandy 更好的客户服务选择。如果我的信用卡公司不给我退款，我准备与他们提出争议。 编辑：我已经按照他们说的做了，但没有得到任何帮助
Hi Darkiel, we’re very sorry for the delays and the confusion around your order and refund. This isn’t the experience we want for our customers. Please contact us directly at contact.skullcandy.com with your order number and mention this review so we can resolve this quickly for you. Thank you for bringing it to our attention.
与我一起工作的客户服务人员（Diem）很棒。他很友好，为我提供了优质的服务。
Thanks for sharing your kind words with us. It really means a lot coming from loyal customers like you, Dave. Keep on rockin' Skullcandy!
Ryan 非常乐于助人，能够轻松帮助我，感谢您出色的客户服务。
Thanks for your great review! We’re glad you’re enjoying your Skullcandy experience. Keep on rockin'!
共 101 条符合条件的评价