Skullcandy (US) (www.skullcandy.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-10.
What people say
J
Jade · 1 review · Experienced 2026-08-05 ·
★★★★★
Music is a big part of my life...
Music is a big part of my life, with these headphones, I can keep it in my life and exclude anything else. (Like outside noise)
I take these headphones everywhere. So, when I found out that my headphones wouldn't connect to my phone or computer, I almost cried. Literally.
Before jumping to conclusions, and deeming it broken, I tried to connect it multiple times for a couple days—with help with the given videos and instructions. After 3 days, I decided to ask customer service.
The person who helped me was straightforward, and helped me instantly. (10 mintues) I did—unfortunately—forget the person's name, but they were excellent.
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Specific details :
I removed my Crusher 540 Active from my Bluetooth devices (I have an iPhone 16), and disconnected it from my phone. (I was trying to connect it to my computer)
However, after that it would not connect to either. I spent a couple of days trying to connect it to my phone, with no luck. I watched videos and went back on the given instructions for my specific headphones.
The issue was that it seemed to be stuck in pair mode. To reset my headphones, (which is what I needed to do) I'd have to disconnect it by pressing the two volume buttons for 2 seconds. Instead of disconnecting, it would simply repeat the word "pairing" over and over.
When I turned my headphones on, it would say "pairing". The lights would also only flicker red and blue, and only purple when I turn it off. (It turns purple when disconnected as well)
The solution to this, is to hold the two volume buttons (first and third) for 10 second. This would make it say "power off", after that it should appear in your list and connect without issue. (At least that's what happened to me)
Some extra details :
- My Crusher 540 Active shows up only on other devices/available devices—on Bluetooth settings.
- My Crusher 540 Active is almost a year old.
- When trying to connect my Crusher 540 Active, it would say, "make sure your device is turned on, in range, and ready to pair" (which it was)
R
R. S. · 2 reviews · Experienced 2026-08-06 ·
★★★★★
Hanna R. Was Awesome!!!
Hanna R. At customer service was awesome!!!! Super helpful!!! Thanks again for the support.
R
Robert McGovern · 1 review · Experienced 2026-08-05 ·
★★★★★
ANC 2s bass dial stopped working after 16 months. Amazing support from skullcandy.
I contacted skullcandy because my bass dial on the crusher anc 2s broke after only about 16 months. Hanna R from skullcandy was able to give me a coupon code that I can use on any product on the site! I was very pleased with this outcome because I have been eyeing the brand new 1080 ANCs as I value good quality bass as well as solid noise cancelling. I did not expect to receive a new pair of ANC 2s, and the coupon code exceeded my expectations.. I am very happy with the resolution and will continue to wear skullcandy.
Reply from Skullcandy (US)2026-08-06
We’re glad Hanna could help and that you’re excited about the new 1080 ANCs.
Z
Zoe · 1 review · Experienced 2026-08-03 ·
★★★★★
Raffy is the best.
Raffy handled the problem I had with my order very fast and very professionally and was helpful in getting my product reordered. Truly amazing customer service. Overall 11/10 experience would reach out to support again if I ever have another issue
Reply from Skullcandy (US)2026-08-06
We’re so glad Raffy could help get your order sorted quickly and professionally. Thanks for the amazing feedback!
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Lia Mike · 1 review · Experienced 2026-08-03 ·
★★★★★
Customer service was Lovely
Afternoon, I had a good time speaking with Hannah about my warranty experience. She gave me some ideas and suggestions which I will be thinking forward of and will definitely recommend reaching out instead of email if others are to scared to speak up.
Reply from Skullcandy (US)2026-08-06
We’re glad Hanna made your warranty experience helpful and uplifting. Your recommendation means a lot, and we’re always here to support you.
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Brandon · 1 review · Experienced 2026-07-27 ·
★★★★★
Do NOT spend the 35$ on there 2 day…
Do NOT spend the 35$ on there 2 day shipping your not getting what you paid for and your just spending 35$ on there free standard shipping. I purchased my order on July 22 with 2 day shipping and I still have not received my headphones. And it’s July 27 now making this review.
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Cameron · 1 review · Experienced 2026-07-22 ·
★★★★★
missing item in shipment
***update 7/29***
skullcandy replied to this review and said check my email inbox bc they were going to make it right. nothing in email inbox and its been a couple days since their reply to this review. this is just like my first attempt to get help and got ghosted. so they lost another star, now down from 3 to 2. But still kudos to customer service rep number three that I spoke with that resolved my missing item and the prompt and documented communication, she gets a 5 star still, just her though.
lesson learned. a good deal is not worth the headache. think after these headphones give out I'll probably go back to my old brand the JBLs.
I placed an order that was missing one of the items. it took until my third runaround from customer service to finally get it resolved. the first rep never even re-order my missing product and I got no further contacts from nor confirmation. the second rep basically made me start the whole request from the beginning again and didn't even bother to look at the previous support ticket/request. if i could give a zero star i would.
the only reason why I giving three is my last rep was the best. she gets a 5 star. but as a company that avg out to a 3 star, only because of her. I've been in retail customer service for 12 years and the first two reps are literally the worst. the last rep heard my concern and looked up my support ticket and researched what was or was not done. after everything was resolved I even got an email confirmation of our conversation. I hope someone from skullcandy actually read this. my last rep is the only reason that I even reorder my headphones and not straight up wanting to return everything and 96 your brand from my house.
Reply from Skullcandy (US)2026-07-31
Check your inbox or junk forlder and check for an email with a Subject: Skullcandy Thank You for Sharing Your Experience
D
Dylan Smith · 1 review · Experienced 2026-07-23 ·
★★★★★
AMAZING SERVICE thanks for the help!
they understood that my package was a lost cause aka lost in transit and was in a shipping loop.
they did a reorder and fixed the address for the new order so now ill finally get my 2 SkullCandy Crusher Evo
thankyou very much! please give the person I worked with a pat on the back and a free pair of headphones cause they deserve it!
Reply from Skullcandy (US)2026-07-24
We're glad we could resolve the shipping issue and get your Crusher Evo headphones on the way. Your kind words mean a lot; we'll be sure to share them with the team!
We’re glad our team was able to respond quickly and resolve your issue. Your feedback means a lot to us, and we’ll continue working hard to provide fast, fair, and reliable support whenever you need it.
J
James Shaw · 2 reviews · Experienced 2026-07-07 ·
★★★★★
If I'm not badly mistaken this name
If I'm not badly mistaken this name. Yeah, I talked to his name was Kevin and he did an excellent job, so I recommend him at least you the 3 day pay vacation. If not, the promotion or week pay vacation, I was throwing him stats. Like bigger millimeter drivers. Which one sounds the best 25 40s? The 740 game set and then 900 and he was popular. As soon as I could think about something, he might not know he answered as soon as I get that in my mouth i was trying to think of I have a little stack of red. I've got all your specs memorized on all the headphone over the ears. And he knew the answer before he met the whole question out. He's like, yeah, 60 hours without ANC. You know, 40 hours without a and C. And 60 hours with a and C it makes the driver 40 mm. I mean, he knows all dude. He deserves at least a promotions. Or I'd go 3 day pay vacation and a promotion. Just to lay it on the table, he's a really, really good his job.think of questions. He's excellent as the job. You need to have him to be at least a trainer. And get a promotion, if there's anything sounds retarded in here.I'm using talk to text.I'm really gonna good iq, like one seventy one
Reply from Skullcandy (US)2026-07-09
Thank you for the amazing review! We're thrilled that Jerwin's product expertise and quick support made such a strong impression. Your feedback inspires us to keep raising the bar for customer care.
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Quinn Martin · 1 review · Experienced 2026-06-23 ·
★★★★★
Easiest company I've ever worked with…
Easiest company I've ever worked with on a warranty claim. Not to mention the product is awesome! Thank you very much!
Reply from Skullcandy (US)2026-06-24
Thank you so much for your kind words! We're thrilled to hear that your warranty claim was easy and that you love the product. Your satisfaction is our top priority, and we appreciate your support. Thanks again for choosing us!
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Richard Russell · 2 reviews · Experienced 2026-06-22 ·
★★★★★
Whoever it was lined out weeks of…
Whoever it was lined out weeks of confusion in 10 minutes. Definitely was not some bot. Very thankful for their help in getting me squared away on my warranty claim.
Reply from Skullcandy (US)2026-06-23
We're glad we helped resolve and got your warranty claim processed.
I paid $240 for Crusher ANC 2 headphones and couldn’t even skip or go back a track from the headphones. There was no indication of how to do it, and the controls didn’t work as expected. Basic media controls should work immediately on a premium set of headphones without forcing customers to troubleshoot apps, settings, or firmware.
Reply from Skullcandy (US)2026-06-22
We have reached out to you for a resolution.
J
Jhony Gomez · 1 review · Experienced 2026-06-19 ·
★★★★★
It was fast and easy and they were able…
It was fast and easy and they were able to solve my issue
Reply from Skullcandy (US)2026-06-22
We’re glad the process was fast and easy, and that we could resolve your issue quickly. Thanks for sharing your experience!
A
Anthony · 4 reviews · Experienced 2026-06-18 ·
★★★★★
GOAT company
I've been a fan of Skullcandy for practically my whole life, I was wearing their wired earbuds in middle school. Crusher's are the most "fun" headphones ever, especially the newer 540 model. And I've always had positive experiences with their customer support. Andrie from Customer Experience was particularly helpful, they really went above and beyond in assisting me and they were very kind and quick to respond to emails. Skullcandy is one of the very few brands that I genuinely love and I'm happy to recommend them.
Reply from Skullcandy (US)2026-06-19
Thank you so much for sharing your lifelong love for Skullcandy! We're thrilled to hear that the Crusher 540 headphones bring so much fun to your music experience. It's wonderful to know our customer support team, especially Andrie, provided you with kind and prompt assistance. Your recommendation means the world to us, and we're honored to be one of the few brands you genuinely love. We look forward to continuing to deliver the best for you!
J
James Shaw · 2 reviews · Experienced 2026-06-17 ·
★★★★★
I don't know where to start.Everything…
I don't know where to start.Everything was great.I had absolutely nothing to complain about.Mark A this is excellent at his job.And this Mr Beast on you tube....otherwise known as jimmy?Olson, on youtube, my real name is James Shaw.Please don't put that out in publicTo Brian Garofalow and the entire customer relations team at Skullcandy, I just have to say that Mark at a minimum deserves to be a trainer. In fact, I think every trainer should listen to the phone call we just had because it was truly delightful. I even tried to get smart with him, but he smoothly reversed it on me and made me laugh.
He did everything in his power to make sure I was not just satisfied, but truly delighted, going the extra mile to ensure I felt genuinely supported, asking multiple times if there was more he could do.
If I were running the company, I'd want a thousand Marks answering the phone and bringing that incredible service to life. Based on his dedication and the care he shows for his work, this man absolutely deserves a promotion. His commitment is rare, and he makes sure every customer feels genuinely supported. On a scale from one to ten, Mark is a solid fifteen!
Reply from Skullcandy (US)2026-06-18
We’re thrilled to hear how Mark went above and beyond to make your experience truly delightful. His dedication, care, and positivity reflect exactly what we strive for at Skullcandy. We’ll be sure to recognize him for the outstanding service he provided. Your words inspire us to keep delivering support that makes customers feel valued.
M
Max Lietzen · 1 review · Experienced 2026-06-16 ·
★★★★★
The ai helpbot was unable to recognize…
The ai helpbot was unable to recognize the name of my ear buds, but hanna helped me quickly and efficiently. She's good at her job and I appreciate her.
Reply from Skullcandy (US)2026-06-18
Thank you for sharing your experience! We’re glad Hanna was able to step in and assist you quickly and efficiently. We’ll be sure to recognize her for the great job she’s doing. Your appreciation means a lot to us.
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B · 1 review · Experienced 2026-06-04 ·
★★★★★
Lost a customer to terrible customer service
I ordered two identical items and only received one.
When I brought it to Skullcandys attention they made me somehow prove their mistake then told me they would investigate it, which would take a few days, then get back to me.
Im a returning customer but won't be again.
They made a mistake, which is human and forgivable, but how they didn't handle it was absurd and distasteful!
I paid for items I didn't receive! Made I'm the exception but even if that's the case a simple correction could have kept me a customer for life.
SKULLCANDY DOESN'T CARE about the customer or their despicable customer service... THEY JUST WANT YOU TO GIVE THEM YOUR MONEY AND SHUT UP.
Even if they do end up admitting their mistake, correcting it and sending me the item I've already paid for I'll still give two stars for the careless way they tried to make me feel like I was lying.
USE A COMPANY WITH INTEGRITY... NOT SKULLCANDY
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MrConduct · 1 review · Experienced 2026-06-04 ·
★★★★★
Exceptional Customer Service
⭐⭐⭐⭐⭐ Exceptional Customer Service from Hanna R. at Skullcandy
I cannot say enough good things about Hanna R. and the customer support team at Skullcandy Canada
Hanna didn't hesitate for a second to go above and beyond to keep a loyal customer happy. My package was lost by Canada Post, and despite the situation being completely outside of Skullcandy's control, Hanna took ownership of the issue and made sure I was taken care of. While Canada Post wouldn't stand behind losing my package, Skullcandy stepped up and honored the rebate anyway.
That level of customer service is rare these days. It's one thing to sell a great product, but it's another thing entirely to stand behind your customers when something goes wrong. Experiences like this are exactly why I continue to buy Skullcandy products and recommend them to friends and family.
If more companies operated with the same integrity, accountability, and customer-first attitude that Hanna and Skullcandy demonstrated, things would run a whole lot smoother.
Thank you, Hanna R., for your professionalism, understanding, and willingness to help. You turned a frustrating situation into a positive experience and reinforced why Skullcandy has earned my loyalty.
10/10 customer service. Highly recommended. 👏🎧🔥
Reply from Skullcandy (US)2026-06-09
Thank you for sharing your experience! We’re glad Hanna could step in and turn things around with care and professionalism. Your loyalty means the world to us, and we’ll be sure to recognize Hanna for her outstanding support.
