Skullcandy (US) (www.skullcandy.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-10.
Very helpful. I feel that they were very prompt and thorough.
We’re thrilled to hear you found our support prompt and thorough. It was a pleasure assisting you, and we appreciate you taking the time to share your experience!
They offer 2 days express shipping and I paid extra for it. They forget to ship out my package and when I messaged them I don’t want the item anymore they said they can’t do anything about refunding it since it past the 14 days return time frame when they’re the one that forgot to ship out my package. Raffy was the representativ and was no help at all.
Hi there, I am incredibly sorry for this experience. If we delayed your shipment, our return policy should never have been used to deny you a refund. That is on us, and we want to make it right. I have just reached out to you directly via email to get this resolved and ensure your refund is processed immediately. Please keep an eye on your inbox so we can get this sorted for you today. Thank you for bringing this to our attention.
The company was great to work with. So nice and accommodating and helped me with my issue really quickly. Thank you guys so much <33
We’re so happy we could help you out quickly. Knowing our team made the process easy for you truly makes our day. Enjoy your gear, and thank you for being part of the Skullcandy family!
The chat guy was a human and that was great <3
We love to hear that! There is definitely a real person behind every chat, so we’re glad you felt the human touch. Thanks for the shout-out and for being part of the family!
I love the style of the headphones, case and all, and although they may be bulky, they’re a great addition to a key ring. And that fit and bass? oh don’t get me STARTED. the fit is so natural and snug, i’ve fallen asleep forgetting i’m wearing them, at least a dozen times. The soundstage on these is better than ANY other headphones on the market. (yes, even airpods) These are closer to wireless IEMS than any other earbuds available. i LOVE the method 360’s.
We’re delighted to hear how much you’re enjoying the Method 360’s. It’s wonderful to know the fit, style, and sound quality have exceeded your expectations. Thank you for sharing your experience and for choosing Skullcandy.
⭐⭐⭐⭐⭐ Skullcandy Customer Service Review I just want to give a big thank you to Skullcandy and their customer experience team. I had an issue with a pair of earbuds I purchased, and they handled it quickly and professionally. The support team stayed in communication with me, made the process simple, and even went above and beyond by sending a replacement along with an extra pair as a gesture of appreciation. It’s rare these days to see a company truly stand behind their products and take care of their customers the way Skullcandy did. I use my headphones every day for work and they made sure I wasn’t left hanging. Great products and even better customer service. I’ll definitely continue supporting Skullcandy and recommending them to others.— Mitchell
Thank you so much, Mitchell! We’re thrilled to hear that our customer experience team was able to support you quickly and make things right. Your kind words mean a lot to us, and we’re glad you’re enjoying your headphones every day. We’ll continue to stand behind our products and customers, and we truly appreciate your support and recommendation.
I just placed a order and it told me it has already arrived. I am livid. I need a refund asap or someone needs to contact me. I have been on hold forever and the website is not helpful. It's saying I already received my headphones but I just placed the order
I’m enjoying using my Skullcandy Kilo speakers. They sound great and are easy to use. I wish they would have an option to silence the auto-shutoff. The loud tone can be distracting in certain circumstances, like when I’m trying to sleep.
We’re glad to hear you’re enjoying your Skullcandy Kilo and finding them easy to use with great sound. We also appreciate your feedback about the auto-shutoff tone, insights like this help us continue improving our products. Thanks again for sharing your experience!
Horrible Customer Service. Do NOT waste your money on fast shipping because processing orders will take a week or more. do not expect customer service to do anything to assist you. They blame their system and cannot cancel an order once its placed but they sure can withdraw your money fast as heck. If you withdraw the money then you should be shipping the product out same dayor next day at the very least. A whole week to process an order is OUTRAGEOUS.
I would never buy from Skullcandy ever again! If anything goes wrong you will not get your refund no matter if you return new like my situation. They are holding onto my refund after I sent back the headphones 10 weeks ago. They have given me nothing but a run around and now saying my bank is holding on to my money from a dispute a put in back in December. I sent them proof the investigation was over from a dispute from bank. Customer service will not return emails/calls. I have called atleast 15 times and no resolution. Just want to blame and make ulexcuses til I stop calling which won’t happen til the money is back. They keep money if they can get by. They just keep saying they did a charge back and there is nothing they can do bc my bank is keeping my refund from processing WHICH IS ALL LIES. DO NOT BUY! IM SO TIRED OF THEM (My chargeback/Dispute ended January 16th WITH BANK AND I sent skullcandy proof what my bank sent me that investigation is over and NOW Feb 19th and still NO REFUND. You will Go through HELL To get a refund from them and then now NEW INFO THEY WANT TO THROW AT ME they say 75-120 days for refund. Or in this case, I am out of luck BC THIS WILL NEVER END
We’re sorry to hear about your experience and understand your frustration. This isn’t the experience we want for our customers. Our team has reached out to you directly to review your case and work toward a resolution. We’re actively looking into this and will continue working with you until it’s resolved. Thank you for your patience.
I recently purchased the Skullcandy Crusher Evo headphones. I am beyond impressed with the bass quality. They are exactly what I’ve been missing. They sound like a high end car stereo setup with massive subwoofers.
Thank you for sharing your experience! We’re thrilled to hear the Crusher Evo headphones delivered the bass you’ve been missing. That “high‑end car stereo” feel is exactly what they’re designed to bring, and it’s awesome to know you’re enjoying them to the fullest.
Rhyan was a great help with my questions! Thanks to him I was able to place my order that Im looking forward to receiving!
We’re thrilled to hear we were able to assist you and make your ordering experience smooth. Your excitement means a lot to us, and we can’t wait for you to receive your order. If you ever have more questions, we’re always here to help!
Quick, precise answer, problem sorted. 👍🏻
We’re so glad we could provide a quick and precise solution for you! Thank you for sharing your experience. It means a lot to know the problem was sorted out smoothly.
Excellent customer service experience, one of the best I've ever encountered with an online order. Representative Raffy was kind, professional, and very knowledgeable of the Skullcandy products. He listened to my needs and was able to help me with what I was looking for.
We’re delighted to hear we provided one of the best customer service experiences you’ve had with an online order. We’re glad we were able to listen and guide you to exactly what you needed.
Hey out there! In the past, I’ve had a average success with Skullcandy earbuds, but I have to say the new ones I bought are the best ever for the price and comparable to other end models of similar technology. The Totally Wireless Essential earbuds are very good quality and they have a “unique” feature where they automatically connect to your iPhone…so, compressing this or that. These earbuds are a huge improvement from previous models and I will look to Skullcandy for my next pair. Can’t believe they’re this good for the price!
Thanks for the love! We’re stoked that the Totally Wireless Essential earbuds hit the mark on quality and value. Enjoy the easy iPhone connection and the upgrade, can’t wait to have you back for your next pair!
Costumer service is the worst they didn’t help me find my package when I asked and I paid for express shipping and it took a week to get here and it was $35!
I’m super frustrated. I bought some headphones for my son for Christmas but someone had already ordered him a pair so I retuned them on 12/29/25 and received an email on 1/7/26 saying that they received them and should expect to see the refund in 10 business days. It is now Feb 11 and still nothing, you can talk to anyone only through chat. .They keep saying that my return # cannot be found in system, even though I sent a screenshot. They said they would escalate the issue to a different team last Thursday 2/5 and should receive an email soon. Still nothing and all the chat does is repeat itself. I just want my money back. I will prob never order again because of this issue. I feel robbed.
We’re so sorry for the delay and the frustration this caused. We’ve reached out directly with a resolution to your refund issue, and we’ll make sure you’re taken care of. Thank you for bringing this to our attention.
Diem did a great job helping me. My only issue at the moment is that I am not able to open the warranty form to fill it out. Is there some other link or way you can email it to me ? Or maybe text it to me ?
Diem G is very professional and easy to understand! He needs a raise! I will order skullcandy as much as possible!
We’re thrilled to hear our support was clear and helpful, your feedback means the world! Thanks for your loyalty and for choosing Skullcandy; we’ll keep working hard to deliver the best experience every time.
I had a very easy Warranty claim that was processed by Diem. He provided easy to understand direction for the return of my broken earbud charging case. I was kept in the loop by email. He also assisted me in the ordering of new earbuds!
Thank you for the great feedback, Bob! We’re glad to hear your warranty claim was smooth and clearly communicated. Our team is always here to make the process easy and stress-free. Enjoy your new earbuds!
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