Skullcandy (US) (www.skullcandy.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-10.
I am a happy Crusher Evo owner. I kept in touch with Skullcandy Customer Support to understand if my beloved Crusher Evo Headphones were compatible with a specific DAC, and in short time I received the ok. What more to say ? Great Stuff and Great People out there !! As we say in Italy: BRAVI !!!
Reply from Skullcandy (US)2025-11-24
Hey Fabio, Thanks so much for the amazing review! We’re stoked to hear you’re loving your Crusher Evo and that our support team could help confirm your DAC setup. We always aim to make things easy and clear for our customers.
Thanks again for the shoutout.
Erwin F was extremely helpful with my issue and made the return process so easy! Great Job Erwin!
Many thanks!
Reply from Skullcandy (US)2025-11-21
Thanks so much for the love!
We’re stoked to hear you’re enjoying your Skullcandy earbuds, and we’ll definitely pass the shoutout along to Erwin, he’ll be pumped to hear it!
Appreciate you taking the time to drop a review.
D
Daniel Assink · 1 review · Experienced 2025-10-13 ·
★★★★★
To start with I like Skullcandy…
To start with I like Skullcandy Headphones, I've had many over the years, My problem is with my recent experience. Back around 10/12/2025 my Method 360 fell apart in my ear. The glue failed holding it together. Accidents happen. I talked to customer service was told to ship them back to them. After a week i was given a rebate for $100 when they now cost $130. Customer service was great and changed the rebate to the $130 with free shipping so i wasn't out of pocket. This is when the issues started. I placed an order on 10/22/25 for a replacement. I waited and waited until 11/4 when i was finally told after talking with customer service a few times that my order had mysteriously been canceled and no one knew why. Bummer. I was given a new discount code and told just to order it again. Placed a new order that same day 11/4 and waited, checked with customer service a few times and was told it was still coming. Until finally on 11/19 they admitted that mysteriously this 2nd order had been cancelled again. I was given a 3rd code and told to just order it again. When I asked if i could get any assurances that the order would actually be completed or expedited for the inconvenience I was told to allow 4-5 days for processing and that was it. I would have liked to just send this in an email but the only way I could find other then the online chat to talk to skullcandy is by leaving a review. Like i started with I like Skullcandy but this whole experience has definitely frustrated me
Update.After posting this I was emailed by customer service and they both apologized and let me know that my newest order has shipped and provided a tracking number.
Reply from Skullcandy (US)2025-11-21
Hey Daniel, thanks for sharing this and for sticking with us. We’re really sorry for the frustration you went through. The repeated order cancellations are absolutely not the experience we want for you.
If you can reach out to support via chat with your order details, we’ll make sure this gets fixed ASAP.
Thanks again for your patience and for being part of the Skullcandy fam.
R
Rob Blake · 3 reviews · Experienced 2025-11-10 ·
★★★★★
I used "crusher" headphones for 4…
I used "crusher" headphones for 4 months straight with no let off (yes I slept with them also) and they still work as they should.
They have stood the test of time and for the price they are unbeatable
Reply from Skullcandy (US)2025-11-18
Thank you for sharing this with us. Keep on rockin' Skullcandy!
J
Jonathan Valdez · 1 review · Experienced 2025-10-28 ·
★★★★★
AMAZING EXPERIENCE
AMAZING EXPERIENCE. Raffy was super patient and understanding. He deserves a raise or promotion. You are lucky to have him.
Reply from Skullcandy (US)2025-11-03
Hi Jonathan,
We love hearing this thank you so much for the awesome shoutout! We’re thrilled that Raffy was able to give you such a great experience, and we’ll be sure to share your kind words with him and the team.
We really appreciate you taking the time to share your feedback and for being part of the Skullcandy family! 🤘
D
David B-R · 1 review · Experienced 2025-10-25 ·
★★★★★
Skullcandy knows how to treat customers!
Incredible customer service that went above and beyond! Lost one of the plastic ear pieces that cannot be purchased separately and they hooked me up with a coupon code.
Reply from Skullcandy (US)2025-11-03
Hi David,
Thanks so much for the awesome feedback! We’re stoked to hear that our support team was able to help you out and get you set up with a coupon code. We really appreciate you taking the time to share your experience. It means a lot to us!
Enjoy your gear, and thanks for being part of the Skullcandy family. 🤘
M
Martin · 2 reviews · Experienced 2025-10-22 ·
★★★★★
Bought a set of Method 360’s for $129
Bought a set of Method 360’s for $129. After a couple of months L earbud stopped working. Filed warranty claim online and paid $28 to have them shipped back for repair. They sent me a code for $100 to buy a new pair. So to buy another identical pair i have to pay $29 extra plus taxes and shipping. So a $129 set of headphones has now cost $200. Rip off. I will never buy from skullcandy again and will let everyone know buyer beware
Reply from Skullcandy (US)2025-10-23
Hi Martin,
We’re really sorry to hear about your experience with your Method 360 earbuds and the outcome of your warranty claim. We completely understand your frustration. That’s not the experience we want for our customers, especially when you’ve invested in one of our higher-end products.
Our goal is always to make sure warranty resolutions are fair and transparent, and we’d like the chance to review your case in more detail to see what went wrong. Please reach out to our support team at contact.skullcandy.com with your claim number so we can take another look and work toward a better resolution.
We appreciate you sharing your feedback. It helps us improve how we handle warranty replacements and communication moving forward.
P
Paul MC MANUS · 2 reviews · Experienced 2025-10-17 ·
★★★★★
warranty claim
customer service representative was very helpful
Reply from Skullcandy (US)2025-10-21
Thanks for reviewing us. Keep on rockin' Skullcandy!
I’m very happy with their service! They were quick, patient, and had an amazing attitude throughout. Thank you to my customer service staff Mr. Jerwin.
Reply from Skullcandy (US)2025-10-13
We appreciate you taking the time to review us and our team. Keep on rockin' Skullcandy!
Skullcandy earbuds and headphones are top notch and I have purchased various models from the company for many years now. However, their customer service is notably the best that I have experienced in comparison to other electronic product providers. Overall, I am very satisfied with their devices and service!
Reply from Skullcandy (US)2025-10-08
Hi Artem,
Wow, thank you so much for the amazing feedback! We’re thrilled to hear you’ve been part of the Skullcandy family for years and that both our products and customer service have hit the mark for you. 🙌
It means a lot to know you trust us for your audio gear. Thanks for sticking with us and for sharing such positive vibes! 🎧🤘
I loved the service here! I had the pleasure of talking to Raffy S who was so helpful and straight to the point. He gets 5 stars too!!⭐️⭐️⭐️⭐️⭐️
Reply from Skullcandy (US)2025-10-02
Hi Keyanna,
That’s awesome to hear, thank you! We’ll make sure Raffy sees this shoutout. It’ll mean a lot to him. ⭐We’re so glad he could help make your experience a great one.
Thanks again for taking the time to share your feedback and for showing Raffy some love!
J
Joy · 1 review · Experienced 2025-09-25 ·
★★★★★
Responsive and prompt
Responsive and prompt, and Rhyan was also helpful in providing alternatives.
Reply from Skullcandy (US)2025-09-30
Thank you for sharing your review with us. Keep on rockin' Skullcandy!
H
H L · 1 review · Experienced 2025-09-17 ·
★★★★★
Great customer service
I've received a quick reply with a very good explanation to my question. The communication was very helpful and friendly.
Thanks
Reply from Skullcandy (US)2025-09-22
Thank you for sharing your review with us. Keep on rockin' Skullcandy!
C
Cd · 1 review · Experienced 2025-09-17 ·
★★★★★
I wanted to provide product feedback…
I wanted to provide product feedback and was told that there is no email anymore. When I asked how to give feedback on a product I was given the link for this survey.
Reply from Skullcandy (US)2025-09-17
Hi Cd, thank you for taking the time to share your feedback. We’re sorry for any frustration caused when trying to provide product input. While we no longer have a direct feedback email, we truly value hearing from our customers and appreciate you using the survey link we provided.
Your insights help us improve our products and services, and we’ll be sure your comments are shared with the appropriate teams. Thank you again for your support of Skullcandy.
M
Mihai Vartolomeu · 1 review · Experienced 2025-09-17 ·
★★★★★
Excellent attitude from customer…
Excellent attitude from customer support with fast and clear responses.
Still the site is lacking to display the model number on the model
Reply from Skullcandy (US)2025-09-17
Thank you for your review. Keep on rockin' Skullcandy!
R
Rory Baker · 1 review · Experienced 2025-09-15 ·
★★★★★
Wonderful experience
Raffy was very kind and seemed as though he genuinely wanted to help. He was patient through my poor cell service, and even offered me advice about college. Overall a wonderful experience
Reply from Skullcandy (US)2025-09-17
Thank you for sharing your review of Skullcandy and our customer service team with us. Keep on rockin'!
Ordered the Crusher Anc 2’s August 31st via “express shipping”, it is now Sep 11th. Do jot order from the website, they wont issue me a refund and to this day they still have not sent the package to UPS. I’ve contacted customer service several times about my product and they ALL ate giving me different answers and times. This is completely unacceptable and I hope the word spreads about their terrible customer service and shipping times. I should of ordered from Amazon or Best Buy (atleast they are reliable). Also the chat kicked me out and would not work again when I said I want a refund. I called and they are basically forcing me to wait. I will not wait. I am reaching out to the CEO and calling my bank to get the money back. I love the products but I will never order from the website again.
Reply from Skullcandy (US)2025-09-15
Hi Dozshon, we’re very sorry to hear about the delay with your Crusher ANC 2 order and the frustration you’ve experienced with our customer service and refund process. This is not the level of support or reliability we want to provide. Please reach out to us directly at contact.skullcandy.com with your order number and reference this review so we can escalate your case immediately. We value your loyalty to our products and want to make this right for you.
Never received my order and won’t give me a refund
I paid for the ANC 2 headphones which were 180 or around that price, then I paid extra for warranty as well and express 1-2 day shipping which was an extra 20-30 dollars. All to say I paid around 218 dollars. I had received a confirmation saying that my order was shipped and even completed but when checking the tracking number it said it was never received. I had messaged or emailed them 5+ times and even called. Every single time they gave me a different answer as to what happened to my order. They won’t give me a refund and keep pushing the date of when I’m able to get a refund back. I’ve never had an experience with buying from store like I’ve had this one. I feel devalued as a costumer and fatigued by this whole experience. If you do plan to buy from them don’t buy on their website, either buy on amazon or through Best Buy. They have better costumer service options than Skullcandy. I’m ready to dispute this with my credit card company if they won’t issue me a refund.
Edit: I already did what they said and I haven’t gotten any help
Reply from Skullcandy (US)2025-09-09
Hi Darkiel, we’re very sorry for the delays and the confusion around your order and refund. This isn’t the experience we want for our customers. Please contact us directly at contact.skullcandy.com with your order number and mention this review so we can resolve this quickly for you. Thank you for bringing it to our attention.
D
Dave · 1 review · Experienced 2025-08-31 ·
★★★★★
Excellent Customer Service
The customer service person I worked with (Diem) was great. He was friendly and provided me with excellent service.
Reply from Skullcandy (US)2025-09-02
Thanks for sharing your kind words with us. It really means a lot coming from loyal customers like you, Dave. Keep on rockin' Skullcandy!
J
Joseph Ramirez · 1 review · Experienced 2025-09-01 ·
★★★★★
Great customer service
Rhyan was extremely helpful and was able to assist me with my easy, thank you for the amazing customer service.
Reply from Skullcandy (US)2025-09-02
Thanks for your great review! We’re glad you’re enjoying your Skullcandy experience. Keep on rockin'!
